Kobo Aura is frozen, reset button is broken

anjulis · 03-17-2017, 11:09 AM

My Aura is frozen with "connected and charging" screen on. Reset button didn't work so I physically opened the reader and saw that the button is physically broken. I tried to disconnect battery (disconnected the small white rectangle with red and black wires going from the battery) and reconnected it. No effect. I expected the screen to go black without battery but the picture stayed on. Should it be like that?
What else I can do? Holding the light button and moving the power button doesn't work either - the light is either on of off but is never blinking even after a full minute.

Cinisajoy · 03-17-2017, 11:30 AM

Whatever is on an e-ink screen when it dies, will be there permanently.
Can't help with the rest.

oren64 · 03-17-2017, 11:31 AM

Is the LED flash when you reconnected the battery or turn the power switch for 30 sec twice, charge the devuce first for half an hour.
Post a pic of the screen.

anjulis · 03-17-2017, 11:55 AM

Quote:

Originally Posted by oren64

Is the LED flash when you reconnected the battery or turn the power switch for 30 sec twice, charge the devuce first for half an hour.
Post a pic of the screen.

LED goes on for about 10 sec when I connect the external power cable, otherwise it is OFF, no matter what I press.

screen photo is attached. Charging it for over an hour, no effect

oren64 · 03-17-2017, 12:07 PM

I don't see any damage to screen.
One more test, reconnected the battery wait 20 sec until the LED stop flash, and check light button, if light is turn on/off the problem is with the screen.

anjulis · 03-17-2017, 12:24 PM

Quote:

Originally Posted by oren64

I don't see any damage to screen.
One more test, reconnected the battery wait 20 sec until the LED stop flash, and check light button, if light is turn on/off the problem is with the screen.

disconnected from the wall
disconnected the battery
reconnected the battery, LED does not flash nor light
waited
pressing light button does not do anything, light is not on

oren64 · 03-17-2017, 12:42 PM

Check if you connected the the battery connector properly, it should work if it worked before.

anjulis · 03-17-2017, 01:46 PM

Quote:

Originally Posted by oren64

Check if you connected the the battery connector properly, it should work if it worked before.

There is only one way to connect the battery. It is snug in place. I took it out and back in several times. The LED doesn't come on. I am not sure if it should.

oren64 · 03-17-2017, 01:54 PM

It could be that the battery flat, charge it for two hours and try again, if LED come on and the light is turn on.

anjulis · 03-17-2017, 02:13 PM

Quote:

Originally Posted by oren64

It could be that the battery flat, charge it for two hours and try again, if LED come on and the light is turn on.

When should the LED be on? When it is charging? When it is being turned on?
I don't know what to expect

oren64 · 03-17-2017, 02:26 PM

After you charge the device fore few hours try to turn it on by power switch or reconnecting the USB cable.
The LED is come on when the device is boot up fore 5-10 sec.

When the last time you used the eReader?

anjulis · 03-17-2017, 02:33 PM

Quote:

Originally Posted by oren64

After you charge the device fore few hours try to turn it on by power switch or reconnecting the USB cable.
The LED is come on when the device is boot up fore 5-10 sec.

When the last time you used the eReader?

I used it yesterday, the battery was not empty. Even on the frozen screen it is shown as not empty. I do not see any physical problems with the battery or wires.

goldilocks · 03-17-2017, 05:26 PM

Do you suppose the reset button is still pushed in (even though its' broken) and is still affecting the reader?

robko · 03-17-2017, 07:01 PM

Have you tried holding the power button ON for 20-30 seconds, then trying to power the device on? I wouldn't think it could be caught in a loop that disconnecting the battery wouldn't kill, but holding the power button for an extended period would normally kill any running processes so it's worth a shot.

anjulis · 03-18-2017, 02:58 PM

Quote:

Originally Posted by goldilocks

Do you suppose the reset button is still pushed in (even though its' broken) and is still affecting the reader?

The reset button is completely fallen off, I don't see how it could be pushed. In its place I see three contacts. I tried to connect them to simulate the button push but no effect

03-17-2017, 11:09 AM	#1
anjulis Member Posts: 10 Karma: 10 Join Date: Mar 2017 Device: Kobo Aura	Kobo Aura is frozen, reset button is broken My Aura is frozen with "connected and charging" screen on. Reset button didn't work so I physically opened the reader and saw that the button is physically broken. I tried to disconnect battery (disconnected the small white rectangle with red and black wires going from the battery) and reconnected it. No effect. I expected the screen to go black without battery but the picture stayed on. Should it be like that? What else I can do? Holding the light button and moving the power button doesn't work either - the light is either on of off but is never blinking even after a full minute.

03-17-2017, 12:07 PM	#5
oren64 I need a chapter break Posts: 4,042 Karma: 56058267 Join Date: Mar 2015 Location: Israel Device: Kobo Glo	I don't see any damage to screen. One more test, reconnected the battery wait 20 sec until the LED stop flash, and check light button, if light is turn on/off the problem is with the screen. Last edited by oren64; 03-17-2017 at 12:14 PM.

03-17-2017, 02:26 PM	#11
oren64 I need a chapter break Posts: 4,042 Karma: 56058267 Join Date: Mar 2015 Location: Israel Device: Kobo Glo	After you charge the device fore few hours try to turn it on by power switch or reconnecting the USB cable. The LED is come on when the device is boot up fore 5-10 sec. When the last time you used the eReader? Last edited by oren64; 03-17-2017 at 02:29 PM.

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03-17-2017, 11:30 AM	#2
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Whatever is on an e-ink screen when it dies, will be there permanently. Can't help with the rest.

03-17-2017, 11:31 AM	#3
oren64 I need a chapter break Posts: 4,042 Karma: 56058267 Join Date: Mar 2015 Location: Israel Device: Kobo Glo	Is the LED flash when you reconnected the battery or turn the power switch for 30 sec twice, charge the devuce first for half an hour. Post a pic of the screen.

03-17-2017, 12:42 PM	#7
oren64 I need a chapter break Posts: 4,042 Karma: 56058267 Join Date: Mar 2015 Location: Israel Device: Kobo Glo	Check if you connected the the battery connector properly, it should work if it worked before.

03-17-2017, 01:54 PM	#9
oren64 I need a chapter break Posts: 4,042 Karma: 56058267 Join Date: Mar 2015 Location: Israel Device: Kobo Glo	It could be that the battery flat, charge it for two hours and try again, if LED come on and the light is turn on.

03-17-2017, 05:26 PM	#13
goldilocks Addict Posts: 344 Karma: 1222222 Join Date: Aug 2009 Location: Florida Device: Sony PRS-505	Do you suppose the reset button is still pushed in (even though its' broken) and is still affecting the reader?

03-17-2017, 07:01 PM	#14
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	Have you tried holding the power button ON for 20-30 seconds, then trying to power the device on? I wouldn't think it could be caught in a loop that disconnecting the battery wouldn't kill, but holding the power button for an extended period would normally kill any running processes so it's worth a shot.

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