Contacting Bookeen

cen · 12-12-2008, 04:19 AM

Has anyone figured out a way to get a quick response from Bookeen.

I had a problem where I had to return my Cybook for repair, prior to shipping it off Bookeen were very responsive, never more than a 4hour reply to emails.

Unfortunately there has been a bit of a problem with the courier. The tracking system has no record of it leaving the UK however it appears to have been signed by the 'house master' of bookeens office space in Paris

At this stage it looks like it has been stolen and the courier company agree but need to get confirmation from Bookeen that they have not received it (due to it being signed for) before I can make a claim.

Annoyingly Bookeen have now decided to cease all email correspondence with me, so I have no idea if the cybook is being dealt with or is gone.

poetbil · 12-13-2008, 02:31 AM

good luck cen
maybe they are watching this forum
and do something like
...........send a new cybook for you

GeoffC · 12-14-2008, 11:40 AM

Quote:

Originally Posted by cen

Has anyone figured out a way to get a quick response from Bookeen.

I had a problem where I had to return my Cybook for repair, prior to shipping it off Bookeen were very responsive, never more than a 4hour reply to emails.

Unfortunately there has been a bit of a problem with the courier. The tracking system has no record of it leaving the UK however it appears to have been signed by the 'house master' of bookeens office space in Paris

At this stage it looks like it has been stolen and the courier company agree but need to get confirmation from Bookeen that they have not received it (due to it being signed for) before I can make a claim.

Annoyingly Bookeen have now decided to cease all email correspondence with me, so I have no idea if the cybook is being dealt with or is gone.

Found this from another thread (though with no guarantees)

Quote:

Originally Posted by knightmail

Hi All
After much trying with e-mail i finally found bookeen's phone number on the delivery invoice

it is 0033 1 45654256

and a 'real' voice (who speaks/understands english was very helpful)

p

JSWolf · 12-14-2008, 12:01 PM

Could it be another of their French holidays that is causing them not to be available to answer email?

cen · 12-15-2008, 04:45 AM

Quote:

Originally Posted by GeoffC

Found this from another thread (though with no guarantees)

Success, thank you so much for finding that (my search-fu failed me). They had seen my emails but were not able to reply as they had too many emails to deal with! Either way they did indeed get the Cybook from the courier so all is good in the world and I don't have to sit here any more worrying whether it was lost or not.

Gaurnim · 12-15-2008, 06:19 AM

Quote:

Originally Posted by JSWolf

Could it be another of their French holidays that is causing them not to be available to answer email?

Not yet.
We only have the 25th as a bank holiday.
However, it may be that they are pretty busy with the orders to send, as the Cybook is out of stock.

EowynCarter · 01-23-2009, 02:26 PM

Quote:

Hi All
After much trying with e-mail i finally found bookeen's phone number on the delivery invoice

it is 0033 1 45654256

and a 'real' voice (who speaks/understands english was very helpful)

Well, that was a life saver ! (esspecially when your're french and thus, are fluent with french

My screen broke. I don't even know when or how. i can tell it's been hit by something, but...

i wanna

** cries **

and, given what happend, be very very carefull with your ebook, screens are very fragile.

EowynCarter · 02-04-2009, 02:27 PM

Yeah, reader's back.

And one "outstanding" for bookeen's support. Reader arrived on friday morning, left on monday evening.
Left me staring widelly at my screen when i recived the "your pakage was sent" e-mail.

bwaldron · 02-04-2009, 04:22 PM

Good to hear!

Quote:

Originally Posted by EowynCarter

Yeah, reader's back.

And one "outstanding" for bookeen's support. Reader arrived on friday morning, left on monday evening.
Left me staring widelly at my screen when i recived the "your pakage was sent" e-mail.

12-12-2008, 04:19 AM	#1
cen Connoisseur Posts: 53 Karma: 140 Join Date: Mar 2008 Device: iRex iLiad (v1) / Sony Librie	Contacting Bookeen Has anyone figured out a way to get a quick response from Bookeen. I had a problem where I had to return my Cybook for repair, prior to shipping it off Bookeen were very responsive, never more than a 4hour reply to emails. Unfortunately there has been a bit of a problem with the courier. The tracking system has no record of it leaving the UK however it appears to have been signed by the 'house master' of bookeens office space in Paris At this stage it looks like it has been stolen and the courier company agree but need to get confirmation from Bookeen that they have not received it (due to it being signed for) before I can make a claim. Annoyingly Bookeen have now decided to cease all email correspondence with me, so I have no idea if the cybook is being dealt with or is gone.

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12-13-2008, 02:31 AM	#2
poetbil Member Posts: 17 Karma: 22 Join Date: Oct 2008 Device: sony prs-700	good luck cen maybe they are watching this forum and do something like ...........send a new cybook for you

12-14-2008, 12:01 PM	#4
JSWolf Resident Curmudgeon Posts: 73,957 Karma: 128903250 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Could it be another of their French holidays that is causing them not to be available to answer email?

02-04-2009, 02:27 PM	#8
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Yeah, reader's back. And one "outstanding" for bookeen's support. Reader arrived on friday morning, left on monday evening. Left me staring widelly at my screen when i recived the "your pakage was sent" e-mail.