01-10-2020, 12:17 PM | #1 |
Junior Member
Posts: 7
Karma: 10
Join Date: Dec 2019
Device: Kindle Paperwhite 3
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Great Customer Service! No Ads
So I recently participated in the Kindle trade in program and trade it in my 7th gen Paperwhite for the new Oasis.
On the old Paperwhite I had paid to remove the ads. While I wasn't expecting it, I thought it couldn't hurt to contact support to see if that ad payment that I had previously made on the old device I no longer possessed (having sent it back to Amazon as part of the trade in program) could carry over to the new Oasis. They informed me that though they don't normally do so they would make a one-time exception in my case and remove the ads on my new Oasis!! I'm super stoked. Keep in mind that they made very clear they don't normally do this, and I do spend quite a bit of money with Amazon for both my business and my home, so your mileage may vary. Regardless I'm quite happy that they were able to hook me up!! Excellent customer service on their part. |
01-11-2020, 08:38 PM | #2 |
Addict
Posts: 212
Karma: 1181422
Join Date: Dec 2017
Location: DFW, TX area
Device: Paperwhite SE, Libra 2, Oasis 3, Voyage, iPad Pro 11
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Yes, told them I did not like the racy romance ads and they removed them from a couple of mine back in the day
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01-14-2020, 05:51 PM | #3 |
Addict
Posts: 294
Karma: 1010848
Join Date: Oct 2005
Device: Kobo Libra 2
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Years ago when I purchased my PW2, I later contacted Amazon because I couldn't find where the option was on the website to pay to remove the ads. They removed it at no charge.
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01-17-2020, 09:56 AM | #4 |
C L J
Posts: 2,912
Karma: 21115458
Join Date: Dec 2008
Location: Birmingham UK
Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2
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The used PW3 I recently bought from ebay has ads, but the ad never changes - not on wifi - I might contact them, explain the situations (that I don't have wifi); maybe they'll remove the ads.
But won't I need to borrow a friend's wifi for this to have an effect on my PW3? |
01-17-2020, 10:14 AM | #5 | |
The Grand Mouse 高貴的老鼠
Posts: 71,406
Karma: 305065800
Join Date: Jul 2007
Location: Norfolk, England
Device: Kindle Voyage
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Quote:
CS may well remove ads for you for no charge, it's worth a try. |
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