PRS-700 Sony PRS 700. Screen Frozen

grahamH · 01-04-2009, 02:16 PM

Please Help,

Just opened my new Sony PRS 700. Looks lovely.
It worked fine for about 10 mins.

Then as i was adding a note to a page of a book, the page froze.....

I have tried to reset, both soft and Hard resets seem to have no effect.
The page remains the same.

Is there anything i can do, as a friend shipped it to me from the states and i am in Ireland and i don't fancy posting it back

......

zelda_pinwheel · 01-04-2009, 02:17 PM

i recommend making sure it's fully charged first.

also, when you reset, the screen doesn't change until you turn it on again (slider switch on top).

zelda_pinwheel · 01-04-2009, 02:19 PM

oh, and i see this is your first post, so welcome ! don't worry, i thought i broke mine 2 days after i got it but luckily this forum is full of experts and geniuses and it was soon working again with no trouble.

be sure to take a look at our ebooks section ; epub format is in "misc" although we hope to have a dedicated forum for it soon.

grahamH · 01-04-2009, 02:24 PM

HI Zelda,

Thanks for the hint, I have had the unit charging for about 9 hours on and off.
I will now leave it charging over night and see how it is in the morning.

I will let you know how i get on,
Thanks again,

G.

zelda_pinwheel · 01-04-2009, 02:28 PM

hm, well, it shouldn't need to charge *that* much. have you tried doing a hard reset (use the reset button in the back), then try to turn it back on again ? are you charging using the usb cable which was included with it ? apparently not all usb cables will work for charging. the red led on the top should turn on when it's charging.

grahamH · 01-04-2009, 02:37 PM

Yes,
I've tried a few different ways of re-setting.

Pressing the reset button once
Pressing the reset button 10 times
holding the reset button 30 seconds,

nothing seems to shake the page at all.
The LED on top, is blinking yellow. ( it sometimes turns red, with the USB or Wall charger from the PlayStationPortable, but not always)
The back screen light seems to work when it feels like it.
and i have no firm way of knowing if the reader is in the on or off position.

I have also gone into " My computer " and located the hard drive for the reader and removed all book files. ( as i noticed your thread earlier, which mentioned that some formats might not run to smoothly on the reader).

But still the page remains frozen.....

zelda_pinwheel · 01-04-2009, 02:43 PM

i believe the blinking yellow led means the device is working on something. perhaps you could try :
1. wait 5 or 10 minutes to see if it stops blinking.
2. just to confirm, when you reset, you *are* turning the device back on with the slider switch on top, yes ? otherwise, the page display won't change, so it could look as if it didn't work.

if that doesn't work, try plugging it into the usb, if it appears right away it was on already, if not wait about 5 minutes and it will be recognised, the screen should show the usb connection screen, then eject it safely from usb and wait a few seconds to see if it will turn on.

Kurashi · 01-04-2009, 02:54 PM

Take your stylus and unscrew the tip off of it, then turn your ebook reader on its back and press the back of the stylus tip (the part that was inside the stylus body) into the pinhole in the back of the PRS-700. This should actually reset the PRS-700. Then you can turn it back on.

grahamH · 01-04-2009, 03:05 PM

Hi Zelda,

Yes i am turning the unit back on after reset, by the slider switch.
I've just tried connecting back to the USB, and the steady red light came on.
The library recognised the reader straight away.

When i ejected the reader from the library, nothing happened.

DOH !!

grahamH · 01-04-2009, 03:08 PM

Thanks Kurashi.

Handy tip using the stylus.
Tried the reset, it did not work.
The soft reset seems to have no effect

Seabound · 01-04-2009, 03:08 PM

grahamH, after pressing the reset button at the back, try sliding the on/off switch twice in quick succession. That usually works for my 505. It might be a long shot in your case, but it doesn't hurt to try.

grahamH · 01-04-2009, 03:13 PM

Seabound,

It was worth a try, but alas no Joy...

Thanks for the input though.

Graham

zelda_pinwheel · 01-04-2009, 03:16 PM

okay, well if the red light comes on, that means it is charging. perhaps the battery is low, in fact, after all. let it charge a while and see if that helps.

grahamH · 01-04-2009, 03:31 PM

Thanks Guys,

It's great to have the back-up.

I will let it charge for a bit longer and let you know how i get on..

zelda_pinwheel · 01-04-2009, 03:51 PM

good luck ! i am sure you will figure out the problem, hopefully soon.

01-04-2009, 02:16 PM	#1
grahamH Member Posts: 15 Karma: 10 Join Date: Jan 2009 Location: Ireland Device: Sony PRS 700	Sony PRS 700. Screen Frozen Please Help, Just opened my new Sony PRS 700. Looks lovely. It worked fine for about 10 mins. Then as i was adding a note to a page of a book, the page froze..... I have tried to reset, both soft and Hard resets seem to have no effect. The page remains the same. Is there anything i can do, as a friend shipped it to me from the states and i am in Ireland and i don't fancy posting it back ......

01-04-2009, 02:24 PM	#4
grahamH Member Posts: 15 Karma: 10 Join Date: Jan 2009 Location: Ireland Device: Sony PRS 700	Thanks HI Zelda, Thanks for the hint, I have had the unit charging for about 9 hours on and off. I will now leave it charging over night and see how it is in the morning. I will let you know how i get on, Thanks again, G.

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01-04-2009, 02:17 PM	#2
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	i recommend making sure it's fully charged first. also, when you reset, the screen doesn't change until you turn it on again (slider switch on top).

01-04-2009, 02:19 PM	#3
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	oh, and i see this is your first post, so welcome ! don't worry, i thought i broke mine 2 days after i got it but luckily this forum is full of experts and geniuses and it was soon working again with no trouble. be sure to take a look at our ebooks section ; epub format is in "misc" although we hope to have a dedicated forum for it soon.

01-04-2009, 02:28 PM	#5
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	hm, well, it shouldn't need to charge that much. have you tried doing a hard reset (use the reset button in the back), then try to turn it back on again ? are you charging using the usb cable which was included with it ? apparently not all usb cables will work for charging. the red led on the top should turn on when it's charging.

01-04-2009, 02:37 PM	#6
grahamH Member Posts: 15 Karma: 10 Join Date: Jan 2009 Location: Ireland Device: Sony PRS 700	Yes, I've tried a few different ways of re-setting. Pressing the reset button once Pressing the reset button 10 times holding the reset button 30 seconds, nothing seems to shake the page at all. The LED on top, is blinking yellow. ( it sometimes turns red, with the USB or Wall charger from the PlayStationPortable, but not always) The back screen light seems to work when it feels like it. and i have no firm way of knowing if the reader is in the on or off position. I have also gone into " My computer " and located the hard drive for the reader and removed all book files. ( as i noticed your thread earlier, which mentioned that some formats might not run to smoothly on the reader). But still the page remains frozen.....

01-04-2009, 02:43 PM	#7
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	i believe the blinking yellow led means the device is working on something. perhaps you could try : 1. wait 5 or 10 minutes to see if it stops blinking. 2. just to confirm, when you reset, you are turning the device back on with the slider switch on top, yes ? otherwise, the page display won't change, so it could look as if it didn't work. if that doesn't work, try plugging it into the usb, if it appears right away it was on already, if not wait about 5 minutes and it will be recognised, the screen should show the usb connection screen, then eject it safely from usb and wait a few seconds to see if it will turn on.

01-04-2009, 02:54 PM	#8
Kurashi Member Posts: 10 Karma: 23 Join Date: Dec 2008 Device: Sony PRS-700	Take your stylus and unscrew the tip off of it, then turn your ebook reader on its back and press the back of the stylus tip (the part that was inside the stylus body) into the pinhole in the back of the PRS-700. This should actually reset the PRS-700. Then you can turn it back on.

01-04-2009, 03:05 PM	#9
grahamH Member Posts: 15 Karma: 10 Join Date: Jan 2009 Location: Ireland Device: Sony PRS 700	Hi Zelda, Yes i am turning the unit back on after reset, by the slider switch. I've just tried connecting back to the USB, and the steady red light came on. The library recognised the reader straight away. When i ejected the reader from the library, nothing happened. DOH !!

01-04-2009, 03:08 PM	#10
grahamH Member Posts: 15 Karma: 10 Join Date: Jan 2009 Location: Ireland Device: Sony PRS 700	Thanks Kurashi. Handy tip using the stylus. Tried the reset, it did not work. The soft reset seems to have no effect

01-04-2009, 03:08 PM	#11
Seabound Steerage Class Posts: 711 Karma: 505995 Join Date: Mar 2008 Location: Pacific Northwest, USA Device: Won't fit here anymore, see sig for a list of liseuses.	grahamH, after pressing the reset button at the back, try sliding the on/off switch twice in quick succession. That usually works for my 505. It might be a long shot in your case, but it doesn't hurt to try.

01-04-2009, 03:13 PM	#12
grahamH Member Posts: 15 Karma: 10 Join Date: Jan 2009 Location: Ireland Device: Sony PRS 700	Seabound, It was worth a try, but alas no Joy... Thanks for the input though. Graham

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01-04-2009, 03:16 PM	#13
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	okay, well if the red light comes on, that means it is charging. perhaps the battery is low, in fact, after all. let it charge a while and see if that helps.

01-04-2009, 03:31 PM	#14
grahamH Member Posts: 15 Karma: 10 Join Date: Jan 2009 Location: Ireland Device: Sony PRS 700	Thanks Guys, It's great to have the back-up. I will let it charge for a bit longer and let you know how i get on..

01-04-2009, 03:51 PM	#15
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	good luck ! i am sure you will figure out the problem, hopefully soon.