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Old 06-01-2010, 01:38 PM   #1
DrMoze
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Device: Sony Reader 500/505/300/350, Nook Glowlight Plus (6")
Sony will replace broken PRS500 with... what?

I was wondering if anyone had recent experience with Sony service center replacements. Here's the synopsis:

Gave my old PRS500 to sister-in-law to use. It promptly broke/froze, scrambled screen (after 2+ years of being used and carried everywhere--but I digress). She's out of town so I haven't tried to fix it. She took it to a Sony Style store, and the clerk said they would replace it with a refurb for $100. Gave her a card with info for replacing the unit. Sounds like a pretty good deal imo.

My question is: what model Reader will they replace it with? Does Sony still have refurbed 500's? Or might they replace it with a 505? Just wondering before I decide whether to exchange it or try to fix it. Thx!
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Old 06-01-2010, 07:52 PM   #2
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Probably a re-furb 505. Wouldn't hurt to specifically request one if you're dealing with them over the phone.
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Old 06-02-2010, 09:55 AM   #3
DrMoze
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A refurb 505 would be cool. I really don't want a 500 replacement because they will probably have upgraded the firmware for ePub, which kills the battery life and makes russification questionable. (I haven't checked on the latter in a while.)
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Old 06-02-2010, 04:13 PM   #4
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Probably they will replace it with one of the newer updates. i will sugges to give a call to cust service so they can deal with the process of exchange.
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Old 06-05-2010, 11:50 PM   #5
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Device: Sony PRS-500 (RIP); PRS-600 (Good Riddance); PRS-505; PRS-650; PRS-350
They replace with a PRS-600.

That's what I received when Sony broke my Reader during a repair.

-Pie
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