Kobo Aura H2O - Cannot remove SD card from device

Dandamis · 05-13-2015, 05:50 AM

Hello, I have just bought the Kobo Aura H2O. A beautiful device! I tried to put a SD card into the device, this worked fine. All the files on it got read. However, the sd card is totally stuck in there. At first I thought I just did not know how to get it out of there. But after watching a video on how to place/remove the sd card, it seems mine doesn't stick out (See picture). No matter what I try or how I press onto it, it does not "pop" back out.

I have contacted Kobo support, but they said they were unable to help me with the issue and advised to contact the store where I purchased the e-reader.

It would not have been much of a problem, if I were able to drag-and-drop new books onto the SD card. The SD card can be seen in windows when I connect the device, however after disconnecting and syncing any new books on the SD-card these do not show up on the Aura.

I was hoping any of you know of this issue?

PeterT · 05-13-2015, 06:09 AM

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cramoisi · 05-13-2015, 08:06 AM

Use a small device (like the head of a little screwdriver or a scalpel or a dart) to press it (but gently) and pop it out ; and a tweezer to take it out after that.

Dr. Drib · 05-13-2015, 10:18 AM

Quote:

Originally Posted by PeterT

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frostschutz · 05-13-2015, 12:28 PM

Girls don't have this problems, thanks to fingernails

Guys need a credit card or similar.

That said, yours actually looks a little stuck. Normally you push it in a little until you hear a 'click' and it will pop out.

DNSB · 05-13-2015, 06:49 PM

I had this issue with one Aura. What I ended up using was a thin feeler guage to push a piece of scotch tape into the slot so it stuck to the uSD card and then pulled the whole thing out. Checked the slot and couldn't find any issues and another uSD card popped in and out happily.

Dandamis · 05-15-2015, 05:22 AM

Thanks for the replies and letting me know it is possible to pry it out

Managed to get it out of the slot by a very small amount, then used a needle & some leverage to lever it out of there.

Now I'm going to have fun to fill the device.

05-13-2015, 05:50 AM	#1
Dandamis Junior Member Posts: 2 Karma: 10 Join Date: May 2015 Device: Kobo Aura H2O	Kobo Aura H2O - Cannot remove SD card from device Hello, I have just bought the Kobo Aura H2O. A beautiful device! I tried to put a SD card into the device, this worked fine. All the files on it got read. However, the sd card is totally stuck in there. At first I thought I just did not know how to get it out of there. But after watching a video on how to place/remove the sd card, it seems mine doesn't stick out (See picture). No matter what I try or how I press onto it, it does not "pop" back out. I have contacted Kobo support, but they said they were unable to help me with the issue and advised to contact the store where I purchased the e-reader. It would not have been much of a problem, if I were able to drag-and-drop new books onto the SD card. The SD card can be seen in windows when I connect the device, however after disconnecting and syncing any new books on the SD-card these do not show up on the Aura. I was hoping any of you know of this issue? Last edited by Dandamis; 05-13-2015 at 06:43 AM.

05-13-2015, 12:28 PM	#5
frostschutz Linux User Posts: 2,279 Karma: 6123806 Join Date: Sep 2010 Location: Heidelberg, Germany Device: none	Girls don't have this problems, thanks to fingernails Guys need a credit card or similar. That said, yours actually looks a little stuck. Normally you push it in a little until you hear a 'click' and it will pop out. Last edited by frostschutz; 05-13-2015 at 12:36 PM.

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05-13-2015, 08:06 AM	#3
cramoisi Librarian Posts: 346 Karma: 72225 Join Date: Apr 2015 Location: Liège - Belgium Device: kobo gloHD - KA1	Use a small device (like the head of a little screwdriver or a scalpel or a dart) to press it (but gently) and pop it out ; and a tweezer to take it out after that.

05-13-2015, 06:49 PM	#6
DNSB Bibliophagist Posts: 35,724 Karma: 145624992 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Forma, Clara HD, Lenovo M8 FHD, Paperwhite 4, Tolino epos	I had this issue with one Aura. What I ended up using was a thin feeler guage to push a piece of scotch tape into the slot so it stuck to the uSD card and then pulled the whole thing out. Checked the slot and couldn't find any issues and another uSD card popped in and out happily.

05-15-2015, 05:22 AM	#7
Dandamis Junior Member Posts: 2 Karma: 10 Join Date: May 2015 Device: Kobo Aura H2O	Thanks for the replies and letting me know it is possible to pry it out Managed to get it out of the slot by a very small amount, then used a needle & some leverage to lever it out of there. Now I'm going to have fun to fill the device.

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