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Old 05-17-2017, 06:48 AM   #1
mg10
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Time used by Kobo for replacement?

Hi
After several days with my KA1 and seeing green spots in screen, I consulted kobo support and approved a replacement. The procedure included that I had to send my device before they ship replacement unit. I have confirmation about receiving of my device but proccess is delaying too much for retourning new unit.
Do you know how long the replacements usually take?
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Old 05-17-2017, 09:32 PM   #2
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My experience with an Aura, about 2 years ago, was that the replacement unit arrived in about 5 business days. However, I did not have to send back the defective unit until my new unit arrived.

I don't know if the policies and practices have changed.

Good Luck!
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Old 05-18-2017, 12:17 AM   #3
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Kobo received my defective H2O on May 3. They have still not shipped my replacement reader.

You and I seem to be in the same situation...
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Old 05-19-2017, 12:56 PM   #4
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Finally I received the replacement after two weeks since I sent mine. I'm dissapointed with new one because has a shadow zone in the lower right corner. Another problem with frontlight.
Really, I don't know what to do because don't want to wait two more weeks without the reader...
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Old 05-19-2017, 05:41 PM   #5
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Quote:
Originally Posted by mg10 View Post
Finally I received the replacement after two weeks since I sent mine. I'm dissapointed with new one because has a shadow zone in the lower right corner. Another problem with frontlight.
Really, I don't know what to do because don't want to wait two more weeks without the reader...
i wouldn't keep it if i wasn't 100% happy with it, i'd try for another replacement even though it is messing about having to wait again or i'd get a refund and buy something better.

good luck with whatever you decide to do.

best wishes koboy
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Old 05-20-2017, 09:54 AM   #6
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Quote:
Originally Posted by mg10 View Post
Finally I received the replacement after two weeks since I sent mine. I'm dissapointed with new one because has a shadow zone in the lower right corner. Another problem with frontlight.
Really, I don't know what to do because don't want to wait two more weeks without the reader...
I would suggest getting on the phone with them, explaining that this is the second return and that you don't want to send out the defective unit until a good one arrives.

I hope you have better luck. I like my Kobo Aura 6", and I wish the customer service group handled things better. Too many customers comment on stuff like this!
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Old 05-22-2017, 09:43 AM   #7
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Kobo support has proposed a new replacement in same conditions (send mine previously) and finally I prefere keep current device: i don't want to be two more weeks waiting. Reading several posts in this forum I can see that there is no perfect screen, most of them have any fault or non-homogeneous illumination.
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