eBook Library Wishlist limits

MSWallack · 07-22-2009, 10:15 AM

Recently I spent some time trolling through the eBook Store looking for books that I might want to read while on vacation. I added a bunch of books to my wishlist as I browsed, figuring that I'd go back through the wishlist later and select a handful of books. However, once I opened the wishlist I quickly discovered that I could only view the first page of the wishlist. If I clicked the link for the second page (or the arrow to take me to the next page), the eBook Library software simply displayed the first page again.

Yesterday, I contacted Sony Support about the issue. I received a very prompt email response telling me to call Sony Support which I did. The tech with whom I spoke had no clue and had to "research" the issue for a few minutes. He then told me that it was a known problem in the software that would be addressed in when v3 of the eBook Library software was released "this summer". I asked if there was a workaround and he said that I should simply delete some books from my wishlist. I explained that the books were in my wishlist because I might want to BUY them. He electronically shrugged his shoulders.

It is so frustrating when companies like Sony refuse to release interim product updates and patches to correct known problems so that they can wait to release a "major" update, especially when those problems have a direct impact on their ability to make money (in this case by selling books). Grrr.

pking36330 · 07-22-2009, 12:48 PM

Quote:

Originally Posted by MSWallack

... a known problem in the software that would be addressed in when v3 of the eBook Library software was released "this summer".

At least we know an update is scheduled for this summer!

doreenjoy · 07-23-2009, 12:32 AM

Can you tell us how many books were in your wish list? I've had like 100 in there with no problems.

MSWallack · 07-23-2009, 10:28 AM

If I recall, there were (are) 63 books in my wishlist. I did experiment and deleted a few from the first page and it did (as expected) move a few from page 2 to page 1. But I still can't get to page 2.

sminarovich · 07-24-2009, 10:33 AM

I have had the same problem, but I dislike talking to the tech support, so I have just been suffering in silence. I am pleased they may be correcting the problem and perhaps I'll be inspired to call tech support myself, i wonder if I'll get someone who won't make me want to tear my hair out.

or perhaps not.

07-22-2009, 10:15 AM	#1
MSWallack Right, Except When Wrong Posts: 353 Karma: 3968525 Join Date: Aug 2007 Location: Indianapolis Device: Kindle Oasis 3 (sometimes iPad Mini).	eBook Library Wishlist limits Recently I spent some time trolling through the eBook Store looking for books that I might want to read while on vacation. I added a bunch of books to my wishlist as I browsed, figuring that I'd go back through the wishlist later and select a handful of books. However, once I opened the wishlist I quickly discovered that I could only view the first page of the wishlist. If I clicked the link for the second page (or the arrow to take me to the next page), the eBook Library software simply displayed the first page again. Yesterday, I contacted Sony Support about the issue. I received a very prompt email response telling me to call Sony Support which I did. The tech with whom I spoke had no clue and had to "research" the issue for a few minutes. He then told me that it was a known problem in the software that would be addressed in when v3 of the eBook Library software was released "this summer". I asked if there was a workaround and he said that I should simply delete some books from my wishlist. I explained that the books were in my wishlist because I might want to BUY them. He electronically shrugged his shoulders. It is so frustrating when companies like Sony refuse to release interim product updates and patches to correct known problems so that they can wait to release a "major" update, especially when those problems have a direct impact on their ability to make money (in this case by selling books). Grrr.

07-24-2009, 10:33 AM	#5
sminarovich Connoisseur Posts: 95 Karma: 3133 Join Date: Jan 2008 Location: Ontario, Canada Device: sony ereader 500 & 600	ebook wish list I have had the same problem, but I dislike talking to the tech support, so I have just been suffering in silence. I am pleased they may be correcting the problem and perhaps I'll be inspired to call tech support myself, i wonder if I'll get someone who won't make me want to tear my hair out. or perhaps not.

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07-23-2009, 12:32 AM	#3
doreenjoy 01000100 01001010 Posts: 1,889 Karma: 2400000 Join Date: Mar 2009 Device: Polyamorous	Can you tell us how many books were in your wish list? I've had like 100 in there with no problems.

07-23-2009, 10:28 AM	#4
MSWallack Right, Except When Wrong Posts: 353 Karma: 3968525 Join Date: Aug 2007 Location: Indianapolis Device: Kindle Oasis 3 (sometimes iPad Mini).	If I recall, there were (are) 63 books in my wishlist. I did experiment and deleted a few from the first page and it did (as expected) move a few from page 2 to page 1. But I still can't get to page 2.

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