Connect software not loading

Snassek · 12-20-2007, 10:15 PM

I have installed both the original connect software and the eBook library, but when I try to start either version, it never loads completely. I find a copy in the task manager with a size of about 35MB when it just stops. The previous version was running fine before I updated to eBook library 2.0.

Any suggestions?

comtrjl · 12-21-2007, 02:41 AM

If you are familiar with Windows file system, you could try renaming this folder: C:\Documents and Settings\<your login name>\Local Settings\Application Data\Sony Corporation and restart the Connect software. (If you can't see the folder, you may need to go to 'Folder Options' control panel first and under the View menu make sure nothing is hidden.)

Snassek · 12-21-2007, 03:33 PM

Thanks, that worked.

GatorDeb · 12-23-2007, 11:03 AM

Oh my G-d I uninstalled and reinstalled the software many times and it wouldn't restart... I renamed the folder and it came right up!!! Thanks!

12-20-2007, 10:15 PM	#1
Snassek Connoisseur Posts: 58 Karma: 61 Join Date: Dec 2006 Location: Covington, KY US Device: Sony eReader	Connect software not loading I have installed both the original connect software and the eBook library, but when I try to start either version, it never loads completely. I find a copy in the task manager with a size of about 35MB when it just stops. The previous version was running fine before I updated to eBook library 2.0. Any suggestions?

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12-21-2007, 02:41 AM	#2
comtrjl Connoisseur Posts: 75 Karma: 204999 Join Date: Aug 2006 Location: London	If you are familiar with Windows file system, you could try renaming this folder: C:\Documents and Settings\<your login name>\Local Settings\Application Data\Sony Corporation and restart the Connect software. (If you can't see the folder, you may need to go to 'Folder Options' control panel first and under the View menu make sure nothing is hidden.)

12-21-2007, 03:33 PM	#3
Snassek Connoisseur Posts: 58 Karma: 61 Join Date: Dec 2006 Location: Covington, KY US Device: Sony eReader	Thanks, that worked.

12-23-2007, 11:03 AM	#4
GatorDeb Evangelist Posts: 447 Karma: 5365 Join Date: Dec 2007 Location: Sin City Device: PW2 + HDX 8.9	Oh my G-d I uninstalled and reinstalled the software many times and it wouldn't restart... I renamed the folder and it came right up!!! Thanks!

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