My Sony Reader only shows: "USB connected"

luisbeltran · 02-13-2009, 09:01 AM

Hi all,

After connect a damaged USB wire to my Sony Reader PRS-500 and disconnected it, the device only show the legend "USB connected", but there's not any wire plugged!

The data (books, images,etc) are accesible by the eBook Library, I can read, add and delete any file bye this soft in my PC.

When I perform a reset or hard-reset, the screen turns off, after that show the legend "Starting up..." and after that return to screen "USB connected".

I had try (founded in this forum):

1) Reset
2) Hard Reset
3) reset 10 times and update firmware
4) Unbrick
5) update firmware
6) wait to discharge the battery and then re-charge whit the wall (PSP) charger more than 16hs.
7) Hard Reset whit the wall charger connected.
8) Connect and disconnect an USB wire (good one) many times.
9) Try a un hack bye an SD card without results.

In any situations the screen returns to the legend "USB connected" (I HATE this legend!!

) and I can't do anything.

Is it possible that the USB wire damaged affect in any way the device's USB connector?

I live in Argentina and here no exists Sony's Tech support to Sony Reader, anyone can help me?

Thank you!

Luis.

www.luisbeltran.com

luisbeltran · 02-16-2009, 07:08 AM

Anybody can help me? :'(

gwynevans · 02-16-2009, 08:54 AM

If you're been able to reflash it using an 'offical' updater, I can't think what else you might do as far as software's concerned. The only thing I could suggest is physically checking the USB port to ensure that there's not some problem with any of the contacts touching? Maybe take it apart and see if that lets you get a different view, in case that shows anything up.

DixieGal · 02-16-2009, 09:43 AM

Sorry, but I didn't reply because I had no idea what to tell you. Except to say that I hope the problem gets fixed soon. Did you try a new USB cable, to see if hooking it back up and letting it re-synch would work?

JSWolf · 02-16-2009, 09:53 AM

Try hitting the reset button on the back under the cover. It's a pin hole type reset button.

ProDigit · 02-16-2009, 10:12 AM

try getting a bright light and see in the mini USB hole on the reader if there's any dust, wires or anything short circuit-ing or looking wrong (eg: broken plastic etc..).

luisbeltran · 02-20-2009, 08:09 AM

Quote:

Originally Posted by gwynevans

The only thing I could suggest is physically checking the USB port to ensure that there's not some problem with any of the contacts touching?

gwynevans: Thank you for your reply.

I disassembled the reader and check the usb port, but I saw it fine.

luisbeltran · 02-20-2009, 08:12 AM

Quote:

Originally Posted by DixieGal

Did you try a new USB cable, to see if hooking it back up and letting it re-synch would work?

Hi DixieGal: Yes, I've try your suggest without positive results.

Thank you for your replay.

luisbeltran · 02-20-2009, 08:26 AM

Quote:

Originally Posted by JSWolf

Try hitting the reset button on the back under the cover. It's a pin hole type reset button.

JsWolf: Have you read my original post?

Thank You anyway.

luisbeltran · 02-20-2009, 08:27 AM

Quote:

Originally Posted by ProDigit

try getting a bright light and see in the mini USB hole on the reader if there's any dust, wires or anything short circuit-ing or looking wrong (eg: broken plastic etc..).

Yesss and the usb hole is clear.

Thank you for your reply.

HarryT · 02-20-2009, 08:45 AM

If it's going through the full boot sequence and THEN instantly switching to the "USB Connected" screen, then it seems likely that you've damaged the USB socket on the Reader. Perhaps two of the pins are bent to touch one another, making the Reader think that a cable is connected?

Mare of Earth · 02-20-2009, 02:30 PM

It really does sound like a USB port issue. On mine, if I insert an unconnected USB cable, it does nothing, however, if I plug in a USB charger, it pops up the USB connected screen, yet does nothing except drain the battery. It is possible that either one of the USB pins is damaged, or something inside shorted or came loose.
You could probably map out the pins with a multimeter to see if anything is active. I don't know how they work, I always get my dad to check circuits for me.

¡Buena suerte!

ProDigit · 02-20-2009, 10:15 PM

change usb cable?

02-13-2009, 09:01 AM	#1
luisbeltran Junior Member Posts: 6 Karma: 148 Join Date: Feb 2009 Location: Buenos Aires, Argentina Device: Sony Reader PRS-500 / Iphone	My Sony Reader only shows: "USB connected" Hi all, After connect a damaged USB wire to my Sony Reader PRS-500 and disconnected it, the device only show the legend "USB connected", but there's not any wire plugged! The data (books, images,etc) are accesible by the eBook Library, I can read, add and delete any file bye this soft in my PC. When I perform a reset or hard-reset, the screen turns off, after that show the legend "Starting up..." and after that return to screen "USB connected". I had try (founded in this forum): 1) Reset 2) Hard Reset 3) reset 10 times and update firmware 4) Unbrick 5) update firmware 6) wait to discharge the battery and then re-charge whit the wall (PSP) charger more than 16hs. 7) Hard Reset whit the wall charger connected. 8) Connect and disconnect an USB wire (good one) many times. 9) Try a un hack bye an SD card without results. In any situations the screen returns to the legend "USB connected" (I HATE this legend!! ) and I can't do anything. Is it possible that the USB wire damaged affect in any way the device's USB connector? I live in Argentina and here no exists Sony's Tech support to Sony Reader, anyone can help me? Thank you! Luis. www.luisbeltran.com

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
PRS-600 Reader shows up as "Error" in Sony EBL Software	rvdparis	Sony Reader	6	07-17-2011 07:34 AM
Yep. It's official. Sony Reader has "ruined" books for me. A final "review."	WilliamG	Sony Reader	48	01-14-2011 03:49 AM
Sony PRS700 says "USB Connected" but IS NOT!	macthekitten	Sony Reader	1	09-05-2010 07:59 AM
ATT: Nearly 900K "Connected Devices" Activated (Kindle, Nook)	kjk	News	2	07-23-2010 11:11 AM
Help! the "Make Sony Reader File" under "Options" is different	Dr. Drib	Sony Reader	6	04-23-2007 02:56 AM

02-16-2009, 07:08 AM	#2
luisbeltran Junior Member Posts: 6 Karma: 148 Join Date: Feb 2009 Location: Buenos Aires, Argentina Device: Sony Reader PRS-500 / Iphone	Anybody can help me? :'(

02-16-2009, 08:54 AM	#3
gwynevans Wizzard Posts: 1,402 Karma: 2000000 Join Date: Nov 2007 Location: UK Device: iPad 2, iPhone 6s, Kindle Voyage & Kindle PaperWhite	If you're been able to reflash it using an 'offical' updater, I can't think what else you might do as far as software's concerned. The only thing I could suggest is physically checking the USB port to ensure that there's not some problem with any of the contacts touching? Maybe take it apart and see if that lets you get a different view, in case that shows anything up.

02-16-2009, 09:43 AM	#4
DixieGal Hi There! Posts: 7,473 Karma: 2930523 Join Date: Feb 2008 Location: Ft Lauderdale Device: iPad	Sorry, but I didn't reply because I had no idea what to tell you. Except to say that I hope the problem gets fixed soon. Did you try a new USB cable, to see if hooking it back up and letting it re-synch would work?

02-16-2009, 09:53 AM	#5
JSWolf Resident Curmudgeon Posts: 75,968 Karma: 134368292 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Try hitting the reset button on the back under the cover. It's a pin hole type reset button.

02-16-2009, 10:12 AM	#6
ProDigit Karmaniac Posts: 2,553 Karma: 11499146 Join Date: Oct 2008 Location: Miami FL Device: PRS-505, Jetbook, + Mini, +Color, Astak Ez Reader Pro, PPW1, Aura H2O	try getting a bright light and see in the mini USB hole on the reader if there's any dust, wires or anything short circuit-ing or looking wrong (eg: broken plastic etc..).

02-20-2009, 08:45 AM	#11
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	If it's going through the full boot sequence and THEN instantly switching to the "USB Connected" screen, then it seems likely that you've damaged the USB socket on the Reader. Perhaps two of the pins are bent to touch one another, making the Reader think that a cable is connected?

02-20-2009, 02:30 PM	#12
Mare of Earth Leaver of Hoofmarks Posts: 207 Karma: 24077 Join Date: Feb 2009 Location: Northern Alabama Device: Kindle Scribe, Kindle Paperwhite 4	It really does sound like a USB port issue. On mine, if I insert an unconnected USB cable, it does nothing, however, if I plug in a USB charger, it pops up the USB connected screen, yet does nothing except drain the battery. It is possible that either one of the USB pins is damaged, or something inside shorted or came loose. You could probably map out the pins with a multimeter to see if anything is active. I don't know how they work, I always get my dad to check circuits for me. ¡Buena suerte!

02-20-2009, 10:15 PM	#13
ProDigit Karmaniac Posts: 2,553 Karma: 11499146 Join Date: Oct 2008 Location: Miami FL Device: PRS-505, Jetbook, + Mini, +Color, Astak Ez Reader Pro, PPW1, Aura H2O	change usb cable?

Advert

Advert