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Old 03-28-2014, 06:54 AM   #61
davidfor
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Old 03-28-2014, 06:03 PM   #62
read791
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Originally Posted by davidfor View Post
read781: PM sent.
Thank You davidfor.
Much gratitude for your help.
Cheers
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Old 03-28-2014, 06:10 PM   #63
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Don't forget that you can always call kobo and see if they will replace it for you. I did that and they send a new (refurbished) Kobo touch, even though I didn't have the original receipt, might be worth a try if your problems persist.
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Old 03-28-2014, 08:59 PM   #64
read791
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Originally Posted by flyboy320 View Post
Don't forget that you can always call kobo and see if they will replace it for you. I did that and they send a new (refurbished) Kobo touch, even though I didn't have the original receipt, might be worth a try if your problems persist.
Thanks for the suggestion flyboy320!
I am trying the .img file and I've also written an email to Kobo
(I've got a receipt).
Waiting to hear back from them.
Cheers and Thanks to everyone for their help and suggestions!
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Old 03-30-2014, 07:52 PM   #65
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Just an update for anyone with the same issues.

I didn't get an email response after 24 hours so I requested a call from Kobo.
They really did call within five minutes.
Customer Care was well aware of the firmware upgrade issue.
They requested photos of the front and back of the reader.
I sent those along with an image of my receipt.
Then they replied with a brief questionnaire about my Kobo Wifi.
I got a reply back saying they would send a replacement, a Kobo Touch,
and I would have to mail them my bricked reader with a prepaid envelope.

I also tried the flashing the .img file onto the reader.
It seemed to do the trick, I could connect to the reader,
and contents in the internal SD card were listed in Calibre.
However, now, the screen is no longer functioning.
So that is really that for this piece of hardware.

Hope this info helps if anyone else is having the same issue.

Thanks again to everyone who shared info and their experience
with this issue.
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Old 03-30-2014, 08:39 PM   #66
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Quote:
Originally Posted by read791 View Post
Just an update for anyone with the same issues.

I didn't get an email response after 24 hours so I requested a call from Kobo.
They really did call within five minutes.
Customer Care was well aware of the firmware upgrade issue.
They requested photos of the front and back of the reader.
I sent those along with an image of my receipt.
Then they replied with a brief questionnaire about my Kobo Wifi.
I got a reply back saying they would send a replacement, a Kobo Touch,
and I would have to mail them my bricked reader with a prepaid envelope.

I also tried the flashing the .img file onto the reader.
It seemed to do the trick, I could connect to the reader,
and contents in the internal SD card were listed in Calibre.
However, now, the screen is no longer functioning.
So that is really that for this piece of hardware.

Hope this info helps if anyone else is having the same issue.

Thanks again to everyone who shared info and their experience
with this issue.
Just so you know, they will not ship out a charging micro USB cable with the refurb unit. The cable the wifi one uses is a different one than the Touch uses, so hopefully you have an extra sitting around.

Glad they are owning up and shipping you out a replacement...
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Old 04-01-2014, 05:09 AM   #67
read791
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Quote:
Just so you know, they will not ship out a charging micro USB cable with the refurb unit. The cable the wifi one uses is a different one than the Touch uses, so hopefully you have an extra sitting around.

Glad they are owning up and shipping you out a replacement...
Thanks for the heads up flyboy, I have a couple different ones,
one will probably fit.

Kobo support was pretty good.
I think they've had enough people confronting them with this issue and
they've taken the long view... a happy customer is a return customer.
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Old 04-05-2014, 07:19 AM   #68
kallaim
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I also got a Kobo Touch from customer support.
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Old 04-06-2014, 04:35 PM   #69
glynisrose
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I've got a Kobo Mini and I can't even get it to connect to my wifi!!
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Old 04-06-2014, 05:51 PM   #70
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Quote:
Originally Posted by glynisrose View Post
I've got a Kobo Mini and I can't even get it to connect to my wifi!!
We know... You have another thread on that topic where we did try asking for more about info, and you have yet to reply to it.
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Old 04-07-2014, 11:25 AM   #71
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Same problem with N647

Quote:
Originally Posted by flyboy320 View Post
Well I managed to get a sd image from another member here and flashed that to the internal sd card. All is good now...
In need of image for Kobo wifi N647 was working okay lost all books after update
tried factory/hard reset tried no good.Tried usb initialized force upgrade, but it
does no good. Now it can't get past bootup freeze's up at 5th block. Any help
greatly appreciated.
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Old 04-07-2014, 11:39 AM   #72
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I to would much appreciate a link to the flash download.

Thanks
Hemps
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Old 04-07-2014, 11:49 AM   #73
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Quote:
Originally Posted by aptony View Post
In need of image for Kobo wifi N647 was working okay lost all books after update
tried factory/hard reset tried no good.Tried usb initialized force upgrade, but it
does no good. Now it can't get past bootup freeze's up at 5th block. Any help
greatly appreciated.
Quote:
Originally Posted by Hemps37 View Post
I to would much appreciate a link to the flash download.

Thanks
Hemps

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Old 04-08-2014, 08:53 PM   #74
chickencluck
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I'm in the same boat. Would appreciate an image for my N647. Thanks.
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Old 04-08-2014, 09:11 PM   #75
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