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Old 04-20-2017, 07:35 PM   #1
peaceridge
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Help, I broke Calibre

Been using it for years. Have been trying different plugins due to new Kobo Aura One.

Problem 1: Get new plugins no longer works.
calibre, version 2.83.0
ERROR: Update Check Failed: Unable to reach the plugin index page.

Traceback (most recent call last):
File "site-packages\calibre\gui2\dialogs\plugin_updater.py", line 441, in __init__
File "site-packages\calibre\gui2\dialogs\plugin_updater.py", line 65, in read_available_plugins
File "site-packages\calibre\utils\https.py", line 202, in get_https_resource_securely
File "httplib.py", line 1208, in connect
File "httplib.py", line 793, in connect
File "socket.py", line 553, in create_connection
gaierror: [Errno 11001] getaddrinfo failed


2. worse problem - it no longer recognizes that the Kobo Aura One is connected.

I've tried repair, uninstalling, reinstalling and no joy - any help would be most appreciated.

Lyn
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Old 04-20-2017, 07:39 PM   #2
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Firewall / Antivirus is the problem

and did you reboot (both)?
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Old 04-20-2017, 07:41 PM   #3
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Quote:
Originally Posted by theducks View Post
Firewall / Antivirus is the problem

and did you reboot (both)?
Yes, I first used ccleaner, then did a reboot. I'm on Windows 10 Pro and haven't had an update or change to my Firewall/Antivirus.

Just checked the Firewall has Calibre enabled with action allow.

Last edited by peaceridge; 04-20-2017 at 07:44 PM.
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Old 04-20-2017, 07:59 PM   #4
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Are you able to ping ==>> http://plugins.calibre-ebook.com/

Its up now, for me at least.

If you can't you probably need to flush your DNS cache(s).

BR
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Old 04-20-2017, 08:09 PM   #5
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Quote:
Originally Posted by BetterRed View Post
Are you able to ping ==>> http://plugins.calibre-ebook.com/

Its up now, for me at least.

If you can't you probably need to flush your DNS cache(s).

BR
I know how to ping - but don't know what you mean by pointing me to the plugins page.

Ah ha!! flush DNS corrected both problems. Who knew? (Obviously you did). Thank you, thank you!!

Lyn
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Old 04-20-2017, 09:10 PM   #6
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@peaceridge - as well as pinging IP addresses, you can also ping an url such as the calibre plugins page. Simple way to test if you (or your ISP) has a DNS related problem.

BR
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Old 04-20-2017, 09:19 PM   #7
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Quote:
Originally Posted by BetterRed View Post
@peaceridge - as well as pinging IP addresses, you can also ping an url such as the calibre plugins page. Simple way to test if you (or your ISP) has a DNS related problem.

BR
Thanks, will add that to my "knowledge base"!

Lyn
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