Windows 7 install hangs

CrazyRubes · 05-29-2011, 06:01 PM

I am using Windows 7 x64 Home Premium trying to install Calibre 0.8.3. Whenever I try, the install hangs at the progress bar with no progress. Also, the only way to really stop the installer is by using Sysinternals Process Explorer (not built in task manager).

I have already tried disabling my antivirus (AVG), and downloading it again from a mirror

Unfortunately, I have no idea if I have the entire file because I don't know what its size is supposed to be (nor an md5 hash). The file I have is 39.7 MB.

Any ideas why the install doesn't do anything after getting to the progress bar?
I can give a screenshot upon request where it hangs.

chaley · 05-29-2011, 06:10 PM

Moderator Notice
Moved to appropriate forum

Manichean · 05-29-2011, 06:17 PM

Sizes and hashes are available on Calibre's Google code page. You should always download only from the official Calibre page, which links back to the Google code download, or the alternate mirror on the official page, which links to the Sourceforge project page.

Could you be a little more specific as to the meaning of "hangs"? What does it say it's doing when you think it hangs (no screenshot necessary, the text should suffice, I believe)? The installer has been known to spend quite some time at the stage where it's checking free space, although that has been drastically improved some versions ago. Also, with recent changes to the installer, it might have become a little slower again.

CrazyRubes · 05-29-2011, 06:45 PM

Thanks for the hash. I verified the hash and the file itself is fine.

It gets up to the point where it says Installing Calibre.
Beneath that it says Please wait while the Setup Wizard installs calibre.

Then it says Status:
beneath that is the progress bar with no progress.

There is no other text.

kovidgoyal · 05-29-2011, 06:47 PM

If you cannot get the installer to work, I suggest using a non installer based calibre, see http://manual.calibre-ebook.com/portable.html or use the calibre version from portableapps.com

JSWolf · 05-29-2011, 06:54 PM

It could be UAC waiting for you to approve the install. If that's not it, turn off UAC and try the install again.

CrazyRubes · 05-29-2011, 07:13 PM

JSWolf:
I decided to look into that before you replied and sure enough - turning off UAC for the installer and rebooting (kept saying an install was already in process) did the trick! Thanks everyone.

JSWolf · 05-29-2011, 09:02 PM

The installer with UAC on has an icon in the task bar waiting to be clicked. The screen you first see sits and waits until after that's done and you allow the installer to make changes.

That's how it is on Win 7 here.

theducks · 05-30-2011, 10:37 AM

Quote:

Originally Posted by CrazyRubes

JSWolf:
I decided to look into that before you replied and sure enough - turning off UAC for the installer and rebooting (kept saying an install was already in process) did the trick! Thanks everyone.

JSWOLF has the clue
I found it so easy to 'lose' the UAC request box (by doing anything else during an install).
You can NOT make it come to the surface, only minimize/close all the stuff OVER it

until nothing is on top of it.

05-29-2011, 06:01 PM	#1
CrazyRubes Junior Member Posts: 3 Karma: 10 Join Date: May 2011 Device: NOOKcolor	Windows 7 install hangs I am using Windows 7 x64 Home Premium trying to install Calibre 0.8.3. Whenever I try, the install hangs at the progress bar with no progress. Also, the only way to really stop the installer is by using Sysinternals Process Explorer (not built in task manager). I have already tried disabling my antivirus (AVG), and downloading it again from a mirror Unfortunately, I have no idea if I have the entire file because I don't know what its size is supposed to be (nor an md5 hash). The file I have is 39.7 MB. Any ideas why the install doesn't do anything after getting to the progress bar? I can give a screenshot upon request where it hangs.

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05-29-2011, 06:10 PM	#2
chaley Grand Sorcerer Posts: 11,757 Karma: 7029857 Join Date: Jan 2010 Location: Notts, England Device: Kobo Libra 2	Moderator Notice Moved to appropriate forum

05-29-2011, 06:17 PM	#3
Manichean Wizard Posts: 3,130 Karma: 91256 Join Date: Feb 2008 Location: Germany Device: Cybook Gen3	Sizes and hashes are available on Calibre's Google code page. You should always download only from the official Calibre page, which links back to the Google code download, or the alternate mirror on the official page, which links to the Sourceforge project page. Could you be a little more specific as to the meaning of "hangs"? What does it say it's doing when you think it hangs (no screenshot necessary, the text should suffice, I believe)? The installer has been known to spend quite some time at the stage where it's checking free space, although that has been drastically improved some versions ago. Also, with recent changes to the installer, it might have become a little slower again.

05-29-2011, 06:45 PM	#4
CrazyRubes Junior Member Posts: 3 Karma: 10 Join Date: May 2011 Device: NOOKcolor	Thanks for the hash. I verified the hash and the file itself is fine. It gets up to the point where it says Installing Calibre. Beneath that it says Please wait while the Setup Wizard installs calibre. Then it says Status: beneath that is the progress bar with no progress. There is no other text.

05-29-2011, 06:47 PM	#5
kovidgoyal creator of calibre Posts: 43,916 Karma: 22669818 Join Date: Oct 2006 Location: Mumbai, India Device: Various	If you cannot get the installer to work, I suggest using a non installer based calibre, see http://manual.calibre-ebook.com/portable.html or use the calibre version from portableapps.com

05-29-2011, 06:54 PM	#6
JSWolf Resident Curmudgeon Posts: 74,304 Karma: 129333566 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	It could be UAC waiting for you to approve the install. If that's not it, turn off UAC and try the install again.

05-29-2011, 07:13 PM	#7
CrazyRubes Junior Member Posts: 3 Karma: 10 Join Date: May 2011 Device: NOOKcolor	JSWolf: I decided to look into that before you replied and sure enough - turning off UAC for the installer and rebooting (kept saying an install was already in process) did the trick! Thanks everyone.

05-29-2011, 09:02 PM	#8
JSWolf Resident Curmudgeon Posts: 74,304 Karma: 129333566 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	The installer with UAC on has an icon in the task bar waiting to be clicked. The screen you first see sits and waits until after that's done and you allow the installer to make changes. That's how it is on Win 7 here.

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