Kobo Glo won't turn off/on since update firmware

martu89 · 03-05-2013, 05:49 PM

Hello!
On Sunday I updated the firmware of my Kobo Glo, it worked fine yesterday, but today when I tried to wake it, nothing happened. So I reset it and it turned on fine. Then I put it again to sleep, but when I tried to wake it again, it didn't do anything. I reset it again and it turned on. But then it didn't want to go back to sleep mode or turn off. Later it went to sleep automatically after ten minutes, but then I couldn't wake it again. So I plugged it into my laptop and there was no problem, but after I disconnected it, it still didn't want to turn off/go to sleep mode. Then I did a factory reset, but again the problem didn't solve.
What should I do? Might it be the fault of the new firmware or of a bug?

schwaller · 03-05-2013, 06:04 PM

Save all your books. After that do a factory reset.

PeterT · 03-05-2013, 06:07 PM

When you say you upgraded firmware I presume you loaded it your self?

And you also reloaded it after the factory reset?

Do you have an SD card in the device? If so have you tried removing it

robko · 03-05-2013, 06:11 PM

I'd be tempted to try another factory reset, then launch a support ticket with Kobo (www.kobobooks.com/help - use the "contact customer care" link at the bottom right just above the blue band of information). Sounds like a hardware issue (switch maybe?) rather than the update. Haven't seen any other reports like this related to the last update.

meeera · 03-05-2013, 10:13 PM

Quote:

Originally Posted by robko

Sounds like a hardware issue (switch maybe?) rather than the update.

It sounds like that, doesn't it? martu89, I don't suppose you have a SleepCover you can test it with? Or perhaps someone could offer info on testing sleep/wake with a small magnet?

03-05-2013, 05:49 PM	#1
martu89 Junior Member Posts: 1 Karma: 10 Join Date: Mar 2013 Device: Kobo Glo	Kobo Glo won't turn off/on since update firmware Hello! On Sunday I updated the firmware of my Kobo Glo, it worked fine yesterday, but today when I tried to wake it, nothing happened. So I reset it and it turned on fine. Then I put it again to sleep, but when I tried to wake it again, it didn't do anything. I reset it again and it turned on. But then it didn't want to go back to sleep mode or turn off. Later it went to sleep automatically after ten minutes, but then I couldn't wake it again. So I plugged it into my laptop and there was no problem, but after I disconnected it, it still didn't want to turn off/go to sleep mode. Then I did a factory reset, but again the problem didn't solve. What should I do? Might it be the fault of the new firmware or of a bug?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Glo Kobo Glo is stuck after firmware update	fedcod	Kobo Reader	28	06-18-2013 12:43 AM
Kobo won't turn off	lmclean260	Kobo Reader	9	03-20-2013 10:39 AM
Glo Glo won't turn on/off or restart	bethany7	Kobo Reader	9	12-28-2012 05:31 AM
Kobo won't turn on	cypherslock	Kobo Tablets	7	11-07-2011 06:03 AM
won't update firmware	quietrvr	Sony Reader	17	08-10-2007 09:17 AM

03-05-2013, 06:04 PM	#2
schwaller Junior Member Posts: 1 Karma: 10 Join Date: Mar 2013 Device: KOBO GLO	Save all your books. After that do a factory reset.

03-05-2013, 06:07 PM	#3
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	When you say you upgraded firmware I presume you loaded it your self? And you also reloaded it after the factory reset? Do you have an SD card in the device? If so have you tried removing it

03-05-2013, 06:11 PM	#4
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	I'd be tempted to try another factory reset, then launch a support ticket with Kobo (www.kobobooks.com/help - use the "contact customer care" link at the bottom right just above the blue band of information). Sounds like a hardware issue (switch maybe?) rather than the update. Haven't seen any other reports like this related to the last update.

Advert

Advert