HD What to do when an purchased app doesn't show up in your library?

carld · 12-12-2012, 01:58 PM

I had a couple of bucks sitting in my Amazon account and decided to pick up The Bard's Tale after reading some positive reviews last night. I didn't see it in my app library right away, so I checked at Amazon and it said the app was "Being processed," good enough.

I checked again this morning, and the app still isn't in my app library, though it's no longer being processed. I'm not sure how I actually get the app to download at this point. Amazon says I purchased it, but there doesn't seem to have any method of sending it to my KFHD directly.

I attempted to re-purchase it from the store on the device thinking that might kick-off a download, but it told me I already owned the game and to download it from my library.

Am I missing something obvious here?

sirmaru · 12-12-2012, 02:09 PM

Tap "Cloud" under Apps. It defaults to "Device."

carld · 12-12-2012, 02:43 PM

Quote:

Originally Posted by sirmaru

Tap "Cloud" under Apps. It defaults to "Device."

Thanks, yes, already did that. It doesn't show up under Cloud, or Device, and a Library Search turns up nothing.

sirmaru · 12-12-2012, 02:53 PM

Quote:

Originally Posted by carld

Thanks, yes, already did that. It doesn't show up under Cloud, or Device, and a Library Search turns up nothing.

Make sure Airplane Mode is off, WiFi is on and connected and then do a Sync. Then go to Apps and tap "Cloud."

Then do a long hold on the App Icon and tap "Download."

carld · 12-12-2012, 04:34 PM

Thanks, Syncing seemed to be what I was missing. After I Sync'd it still didn't show up in the Library, but after doing a search it turned up as a download link under Games.

TheRuleslawyer · 12-18-2012, 03:00 PM

If you're in the cloud section of the library, pull down the windowshade and hit the sync button. That will fix it most of the time. If that doesn't work go into more options>Applications>installed applications>appstore. Force stop and then clear the data. Go back to the store and everything should show up once it reloads.

nynaevelan · 12-18-2012, 07:54 PM

I had this problem, CS had me search for the app in the store. When you select it, it should say open or download instead of buy.

carld · 12-19-2012, 04:36 PM

Quote:

Originally Posted by nynaevelan

I had this problem, CS had me search for the app in the store. When you select it, it should say open or download instead of buy.

That's what I thought it would do as well, but it only gave me the option to buy. If I clicked on buy anyway it told me I already owned the app and to download it from my library.

wvcherrybomb · 12-19-2012, 09:10 PM

Quote:

Originally Posted by carld

That's what I thought it would do as well, but it only gave me the option to buy. If I clicked on buy anyway it told me I already owned the app and to download it from my library.

This has happened to me also with the same result when I go to the app from my KF. It happened often enough that I no longer order apps from my computer unless I am in no particular hurry. If it's something I want right away I just do it from my KF.

12-12-2012, 01:58 PM	#1
carld Wizard Posts: 2,698 Karma: 4748723 Join Date: Dec 2007 Device: Kindle Paperwhite	What to do when a purchased app doesn't show up in your library? I had a couple of bucks sitting in my Amazon account and decided to pick up The Bard's Tale after reading some positive reviews last night. I didn't see it in my app library right away, so I checked at Amazon and it said the app was "Being processed," good enough. I checked again this morning, and the app still isn't in my app library, though it's no longer being processed. I'm not sure how I actually get the app to download at this point. Amazon says I purchased it, but there doesn't seem to have any method of sending it to my KFHD directly. I attempted to re-purchase it from the store on the device thinking that might kick-off a download, but it told me I already owned the game and to download it from my library. Am I missing something obvious here? Last edited by carld; 12-12-2012 at 02:40 PM.

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12-12-2012, 02:09 PM	#2
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Tap "Cloud" under Apps. It defaults to "Device."

12-12-2012, 04:34 PM	#5
carld Wizard Posts: 2,698 Karma: 4748723 Join Date: Dec 2007 Device: Kindle Paperwhite	Thanks, Syncing seemed to be what I was missing. After I Sync'd it still didn't show up in the Library, but after doing a search it turned up as a download link under Games.

12-18-2012, 03:00 PM	#6
TheRuleslawyer Junior Member Posts: 9 Karma: 10 Join Date: Dec 2012 Device: KFHD 8.9	If you're in the cloud section of the library, pull down the windowshade and hit the sync button. That will fix it most of the time. If that doesn't work go into more options>Applications>installed applications>appstore. Force stop and then clear the data. Go back to the store and everything should show up once it reloads.

12-18-2012, 07:54 PM	#7
nynaevelan eBook Junkie Posts: 1,526 Karma: 1464018 Join Date: May 2010 Location: USA Device: Kindle Fire 2020, Kindle PW2	I had this problem, CS had me search for the app in the store. When you select it, it should say open or download instead of buy.

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