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Old 06-14-2013, 07:59 AM   #1
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kobo - frozen on update screen

In the UK, WH Smiths is currently selling this ereader for £30. After 2 seconds thought I bought one. I haven't used it yet, in fact I can't use it, because the screen shows "updating the software on your reader...".

I tried holding the power key down for various lengths of time, I tried the home key, the menu key etc. I tried recharging it (via USB). I tried staring hard at it. Nothing.

Any ideas?

Mike

PS I'm moderately used to Kindles etc but this is my 1st try with a Kobo. I was hoping to give it to my younger son who likes to read but I suspect I need to fix this before handing it over.

Last edited by mike_bike_kite; 06-14-2013 at 08:53 AM. Reason: changed title from kobo mini to kobo
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Old 06-14-2013, 08:26 AM   #2
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Originally Posted by mike_bike_kite View Post
In the UK, WH Smiths is currently selling this ereader for £30. After 2 seconds thought I bought one. I haven't used it yet, in fact I can't use it, because the screen shows "updating the software on your reader...".

I tried holding the power key down for various lengths of time, I tried the home key, the menu key etc. I tried recharging it (via USB). I tried staring hard at it. Nothing.

Any ideas?

Mike

PS I'm moderately used to Kindles etc but this is my 1st try with a Kobo. I was hoping to give it to my younger son who likes to read but I suspect I need to fix this before handing it over.
Try a basic reset - directions here, with it plugged in

Last edited by Willa; 06-14-2013 at 08:38 AM.
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Old 06-14-2013, 08:41 AM   #3
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Thanks for replying!

I'm not 100% convinced mine has a snap on back cover. I can obviously apply more force - I'm 6'3" and it's 5" but I don't want to hurt it It does have a small pin size hole on the back above the micro usb socket. I tried the paper clip there but it didn't go click (as described) and the screen didn't change. So I can't seem to do the basic reset.

I looked at the factory reset but the 1st thing it says is press the menu button and of course my unit seems frozen

Suggestions?

Mike

PS actually I don't think I do have the Kobo mini! I asked for the Mini and that was the one they were selling for £29 but they appear to have given me the standard sized kobo ereader. It appears to be the same size as my Kindle and the screen size is 6" diagonally. Not a bad buy for £29 - well it would be if I could get it to work...

Last edited by mike_bike_kite; 06-14-2013 at 08:52 AM.
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Old 06-14-2013, 08:58 AM   #4
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Actually the ereader appears to be the 2nd generation version of the kobo. It has 4 buttons on the left side and a 4-way button on the front. No idea if it has wifi etc as it currently won't turn on. Sorry for confusion as to the model.
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Old 06-14-2013, 09:01 AM   #5
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PS actually I don't think I do have the Kobo mini! I asked for the Mini and that was the one they were selling for £29 but they appear to have given me the standard sized kobo ereader. It appears to be the same size as my Kindle and the screen size is 6" diagonally. Not a bad buy for £29 - well it would be if I could get it to work...
Heee - bargain! OK - this means you either have a Kobo Touch or a Kobo Glo! The Touch has a definite 'quilted' back where as the Glo has a smooth back. Identify yours, if you have the Touch with the quilted, nobbly back - there is a pinhole reset on the back of it. Try there.

If you have the Glo slide the power button on the top to the right and hold it for 10 seconds. Your eReader should turn off. Quickly slide the power button to the right to turn it back on. If that doesn't work the reset hole is on the bottom of the reader. Paperclip it and that should boot it up
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Old 06-14-2013, 09:06 AM   #6
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Actually the ereader appears to be the 2nd generation version of the kobo. It has 4 buttons on the left side and a 4-way button on the front. No idea if it has wifi etc as it currently won't turn on. Sorry for confusion as to the model.
Ahhh - that model was before my time. I am not sure whether Kobo still even supports it with updates etc - so you may want to think about returning it for a Mini which is currently supported and has the newer technology.

If you do decide to return it I would ring your Smith's branch and get them to reserve you a Mini - so that they don't run out.

Hopefully one of the guys here may be able to add to this

Last edited by Willa; 06-14-2013 at 09:12 AM.
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Old 06-14-2013, 09:08 AM   #7
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Plug a cellphone charger with correct plug into your Kobo Wifi and let it charge for 4 hours. Most any charger will work except some made for Ipod.
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Old 06-14-2013, 09:08 AM   #8
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Actually the ereader appears to be the 2nd generation version of the kobo. It has 4 buttons on the left side and a 4-way button on the front. No idea if it has wifi etc as it currently won't turn on. Sorry for confusion as to the model.
The 4-way button marks this as a Kobo Wifi, not a current model (Touch, Glo, Mini, Aura).
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Old 06-14-2013, 09:13 AM   #9
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Kobo Wifi has good stable software with last new software version over 2 years ago.
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Old 06-14-2013, 10:01 AM   #10
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I would return it for a real Mini, unless you feel a real connection with it
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Old 06-14-2013, 10:01 AM   #11
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any idea how I can get it off the "updating the software screen"?
Would you stick with this model or demand a swap?
Offer is only open to the end of today (about 1 hour till closing)!

Mike
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Old 06-14-2013, 10:03 AM   #12
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any idea how I can get it off the "updating the software screen"?
Would you stick with this model or demand a swap?
Offer is only open to the end of today (about 1 hour till closing)!

Mike
Since you bought it while the offer was on but you've been given a wrong device, do you think you really have to go back within the hour?
What you've got is an old (though first hand) device. If it were me, I would go and ask to have a Mini.
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Old 06-14-2013, 10:14 AM   #13
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You're probably right. This model seems well made and the screen size is good but I just can't test it in any way because I can't get off the "updating" screen. It's now showing as out of stock on the WH Smiths site so I may of missed my chance

Any idea how to get off this damn updating screen?

Mike
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Old 06-14-2013, 10:33 AM   #14
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I've managed to find the mini in white.I've ordered that and will take this one back to the shop tomorrow. Thanks for everyone's help.

Mike
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Old 06-14-2013, 10:41 AM   #15
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I've managed to find the mini in white.I've ordered that and will take this one back to the shop tomorrow. Thanks for everyone's help.

Mike
Congrats!
By the way, what method did you use to set up your Mini-which-happened-to-be-something-else? A computer or through WIFI?
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