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Old 01-29-2019, 09:05 AM   #16
the_doc
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It is a sync. The collections are there, but empty.
None of the books has disappeared from the device. I can launch them, but not from the collections.
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Old 01-29-2019, 09:31 AM   #17
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I'm 99% certain this update is 3.19.5761. A few days ago, I noticed (and posted in the 4.12.12111 thread) that the affiliates other than rakutenbooks now have 3.19.5761 instead of 3.4.1, and rakutenbooks now has 4.12.12111 for the other devices.
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Old 01-29-2019, 10:03 AM   #18
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So Kobo staff replied to my email about this situation:

"Thank you for contacting Rakuten Kobo.

I'm sorry for what happened, but do not worry, I'm here to help you.

Please follow the steps below to update your Kobo Mini software:

You will need to install the update manually using the Kobo Desktop for Windows or OSX application.

1. Connect your eReader to your computer using a Micro USB cable and tap Connect.
2. Open Kobo Desktop on your computer.
3. If you are not already logged in to your Kobo account, click the Profile icon at the top of the screen and log in.
4. Click the Synchronize icon.
5. Your eReader will be synchronized and updated with the latest books.
6. Click the Eject button at the top of the screen to disconnect your eReader from your computer.

Please let us know if the above procedure resolved your incident by replying to this email.
We apologize for this inconvenience.

We appreciate your understanding and patience. Have an excellent day!"

PS: I put the text in bold to emphasize it. So, yeah.... I will try to update the Kobo connecting it on my PC.

Last edited by Tiago Leite; 01-29-2019 at 10:06 AM.
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Old 01-29-2019, 11:52 AM   #19
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does this mean after a factory reset it won't be possible anymore to manually sideload the firmware version of your choice?

best wishes koboy
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Old 01-29-2019, 11:58 AM   #20
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I think it means that if you don't update before one month, and you do a factory reset, then the device won't work.
But if you update, then factory resets will work.
It says nothing about sideloading firmwares, but I guess it will be allways possible.
Worst case scenario, reflash the internal memory card.
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Old 01-29-2019, 12:03 PM   #21
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Originally Posted by the_doc View Post
I think it means that if you don't update before one month, and you do a factory reset, then the device won't work.
But if you update, then factory resets will work.
It says nothing about sideloading firmwares, but I guess it will be allways possible.
Worst case scenario, reflash the internal memory card.
thanks. personally i would factory reset my mini then connect to my computer and copy everything back on to it from my latest backup, hopefully that will still work fine.

best wishes koboy
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Old 01-29-2019, 02:45 PM   #22
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thanks. personally i would factory reset my mini then connect to my computer and copy everything back on to it from my latest backup, hopefully that will still work fine.

best wishes koboy
Make sure you have an archived copy of the firmware you want to install.

As mentioned before, this is due to technology moving on and needing to implement TLS 1.2/TLS 1.3 to keep web transactions secure.
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Old 01-29-2019, 02:52 PM   #23
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I have two Minis. The update on the first one went fine. The second just got stuck at the hourglass, and now it's a brick (a small brick). I tried to reset but no effect. The green and blue lights still work when I hold the switch, but nothing shows up on the screen. When plugged into my computer, it doesn't connect. Any ideas? Thanks.
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Old 01-29-2019, 03:19 PM   #24
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Quote:
Originally Posted by rjv View Post
I have two Minis. The update on the first one went fine. The second just got stuck at the hourglass, and now it's a brick (a small brick). I tried to reset but no effect. The green and blue lights still work when I hold the switch, but nothing shows up on the screen. When plugged into my computer, it doesn't connect. Any ideas? Thanks.
Make a copy of the microsd of the working Mini. Install it in the microsd of the bricked Mini. I think this will work.

What version of the firmware have after the update?
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Old 01-29-2019, 03:24 PM   #25
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I have two Minis. The update on the first one went fine. The second just got stuck at the hourglass, and now it's a brick (a small brick). I tried to reset but no effect. The green and blue lights still work when I hold the switch, but nothing shows up on the screen. When plugged into my computer, it doesn't connect. Any ideas? Thanks.
You might want to try a manual factory reset on the Mini. Check the MobileRead Wiki page: Kobo Reset: Mini for the procedure.
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Old 01-29-2019, 03:57 PM   #26
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Marianico, I'm pretty sure I can take the Mini apart, but not so sure that I can put it back together. Worst case scenario, it's what I'll have to try. The last firmware version that I saw was 3.4.1.
DNSB, I tried all of Kobo's methods for a factory reset, but I get no response on the screen, and the computer doesn't "see" the Kobo.
Thanks for the suggestions.
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Old 01-29-2019, 04:22 PM   #27
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Marianico, I'm pretty sure I can take the Mini apart, but not so sure that I can put it back together. Worst case scenario, it's what I'll have to try. The last firmware version that I saw was 3.4.1.
DNSB, I tried all of Kobo's methods for a factory reset, but I get no response on the screen, and the computer doesn't "see" the Kobo.
Thanks for the suggestions.
I've had this happen too before during an update. Unless you can get it to factory reset (which I doubt), you'll need to take it apart and reimage the sd card. It's not that hard to do. You just need a small screwdriver, and everything comes apart and goes together easily (easier than the newer models).
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Old 01-29-2019, 06:48 PM   #28
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Will this possibly affect those who have a contemporary to Mini device that hasn't been updated in years? ie: I have a Kobo Glo that I haven't updated since before 3.19..whatever software number the Mini is getting updated to (I can't check the number, as it's in a different place than I am, at the mo). If I don't update it, then have to do a factory reset, will it be a problem too?
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Old 01-29-2019, 10:58 PM   #29
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I turned off the WiFi and won't use the Mini on the bookstore (like one of my Touches). (Until I know more about this anyhow. If it turns out that it's the same software with the new security protocol that wouldn't be a big deal.) I'll let the other Touch upgrade so I'll have access to the bookstore on one of my Kobos. I haven't gotten any news about the Sony T2 from Kobo yet, which is odd since it is connected to the Kobo bookstore.
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Old 01-29-2019, 11:23 PM   #30
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I turned off the WiFi and won't use the Mini on the bookstore (like one of my Touches). (Until I know more about this anyhow. If it turns out that it's the same software with the new security protocol that wouldn't be a big deal.) I'll let the other Touch upgrade so I'll have access to the bookstore on one of my Kobos. I haven't gotten any news about the Sony T2 from Kobo yet, which is odd since it is connected to the Kobo bookstore.
The update is to 3.19.5761. This was released to the other devices three years ago. And it is the same file as used for the Glo and N905C Touch. I still have a copy from then. The file size is the same and a quick look inside didn't show any newer files.

At this point, Kobo aren't offering an update to a 4.x firmware. I assume 3.19.5761 was chosen because it has the needed security updates, and, as they had previously released it for the Mini for the rakuten affiliate, they already had a tested release.
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