Is Onyx responsive, receptive, helpful?

Renate · 11-22-2022, 07:48 AM

As the title says, is Onyx responsive, receptive, helpful?
Have you had any interactions with Onyx that indicates either way?

I've been to https://help.boox.com/ a few times and not found it helpful.
They pretty much tell you to go to https://push.boox.com/ and upload all your logs.
First, I don't want to do that. Second, I don't know how to do that. Third, the logs would not be helpful. What the hell are in the logs anyway?

So, I have a bug report where I can tell them which files, which LINE, which CHARACTERS are in error and nothing will get done. Sigh.

Undoubtedly Onyx is not much worse than anyone else in the industry.

downeaster59 · 11-22-2022, 08:55 AM

A few years ago, I would have said "absolutely not" Then, it seemed like there was no such thing as Onyx customer service. However, when I contacted them last year about an update that would not install on one of my devices, they actually were "responsive, receptive, helpful". I contacted Onyx through a link provided in the Settings section of the firmware.

Sooo... I'd say that they are better than before, but the bar was pretty low. There is a chance that Onyx will be responsive, but i wouldn't bet the farm on it...

ottischwenk · 11-22-2022, 01:26 PM

Whenever I used feedback on the device, I got an answer - mostly solving the problem.

mergen3107 · 11-22-2022, 04:14 PM

Well, I found them responsive but not directly helpful, although not useless.

Remember that bug I had when the Home button in the notification tray was acting up? I emailed them as suggested by the Onyx Boox official representative. The bug got fixed in about 6 months

so they listened anyway.

markuk · 12-19-2022, 01:25 PM

Quote:

Originally Posted by Renate

As the title says, is Onyx responsive, receptive, helpful?
Have you had any interactions with Onyx that indicates either way?

I've been to https://help.boox.com/ a few times and not found it helpful.
They pretty much tell you to go to https://push.boox.com/ and upload all your logs.
First, I don't want to do that. Second, I don't know how to do that. Third, the logs would not be helpful. What the hell are in the logs anyway?

So, I have a bug report where I can tell them which files, which LINE, which CHARACTERS are in error and nothing will get done. Sigh.

Undoubtedly Onyx is not much worse than anyone else in the industry.

At first I thought not, but cannot fault them since reporting a firmware issue withmy Nova Air 2
Messages via their Twitter account and using Fedback on the the device
They issued a new firmware today 19th Dec within less than a week of me reporting the Music App crarshed the system UI
All good day and I am well happy with their support

Renate · 12-19-2022, 02:12 PM

Quote:

Originally Posted by markuk

They issued a new firmware today 19th Dec within less than a week of me reporting the Music App crarshed the system UI.

Congratulations!

ottischwenk · 12-19-2022, 02:18 PM

Quote:

Originally Posted by Renate

As the title says, is Onyx responsive, receptive, helpful?

We will see.
I reported 3 problems per feedback regarding my Tab Ultra:
1,) no possibility to switch off auto sleep.
2.) no possibility to change language in bluetooth keyboard.
3.) slow access to directories with a large amount of files

Renate · 12-19-2022, 02:38 PM

Quote:

Originally Posted by ottischwenk

1,) no possibility to switch off auto sleep.

Code:

$ settings put system screen_off_timeout 300000

That's 5 minutes in milliseconds. Just put in a really big number.

Quote:

Originally Posted by ottischwenk

2.) no possibility to change language in bluetooth keyboard.

That's in Accessibility. If Onyx doesn't give you that:

Code:

$ am start -n com.android.settings/.Settings

Quote:

Originally Posted by ottischwenk

3.) slow access to directories with a large amount of files

I already gave you a solution for that!

ottischwenk · 12-19-2022, 03:01 PM

Quote:

Originally Posted by Renate

Code:

$ settings put system screen_off_timeout 300000

That's 5 minutes in milliseconds. Just put in a really big number.

That's in Accessibility. If Onyx doesn't give you that:

Code:

$ am start -n com.android.settings/.Settings

Quote:

3.) slow access to directories with a large amount of files

I already gave you a solution for that!

Thank you, but I want an Onyx solution - not only for me.
And the solution you gave to me I didnt understand.

Renate · 12-19-2022, 03:42 PM

Well, did the first two help you?

ottischwenk · 12-19-2022, 04:12 PM

Quote:

Originally Posted by Renate

Well, did the first two help you?

1.) I want to set it complete off and and I didn't dare to use 0.
I help myself with long campaigns by connecting Tab Ultra to the power supply
2.) I Installed SimpleInkLauncher and so I could use the Android settings.

Renate · 12-19-2022, 05:27 PM

It's not in Systems > Languages & input > Physical keyboard > Layout?

ottischwenk · 12-19-2022, 05:43 PM

Quote:

Originally Posted by Renate

It's not in Systems > Languages & input > Physical keyboard > Layout?

Not in Tab Ultra.
A connected Bluetooth keyboard is not recognized as a physical keyboard by the Boox system.
Therefore no language change is possible.

11-22-2022, 07:48 AM	#1
Renate Wizard Posts: 2,319 Karma: 9999999 Join Date: Feb 2012 Device: Nook NST, Glow2, 3, 4, '21, Kobo Aura2, Poke3, Poke5	Is Onyx responsive, receptive, helpful? As the title says, is Onyx responsive, receptive, helpful? Have you had any interactions with Onyx that indicates either way? I've been to https://help.boox.com/ a few times and not found it helpful. They pretty much tell you to go to https://push.boox.com/ and upload all your logs. First, I don't want to do that. Second, I don't know how to do that. Third, the logs would not be helpful. What the hell are in the logs anyway? So, I have a bug report where I can tell them which files, which LINE, which CHARACTERS are in error and nothing will get done. Sigh. Undoubtedly Onyx is not much worse than anyone else in the industry.

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11-22-2022, 08:55 AM	#2
downeaster59 Wizard Posts: 1,217 Karma: 2957301 Join Date: Apr 2014 Location: Rochester, NY Device: iPad mini 6, Onyx Leaf 2, Onyx Tab Mini C, Nook Glowlight 4 Plus	A few years ago, I would have said "absolutely not" Then, it seemed like there was no such thing as Onyx customer service. However, when I contacted them last year about an update that would not install on one of my devices, they actually were "responsive, receptive, helpful". I contacted Onyx through a link provided in the Settings section of the firmware. Sooo... I'd say that they are better than before, but the bar was pretty low. There is a chance that Onyx will be responsive, but i wouldn't bet the farm on it...

11-22-2022, 01:26 PM	#3
ottischwenk Wizard Posts: 2,870 Karma: 3933245 Join Date: Sep 2012 Location: Salzburg AT Device: Boox 4/14, Like-/Meebook 1/8, Tolino 1/10, Kobo 0/5, Kindle 0/3	Whenever I used feedback on the device, I got an answer - mostly solving the problem.

11-22-2022, 04:14 PM	#4
mergen3107 Wizard Posts: 1,061 Karma: 4234828 Join Date: Feb 2012 Location: Cape Canaveral Device: Kindle Scribe	Well, I found them responsive but not directly helpful, although not useless. Remember that bug I had when the Home button in the notification tray was acting up? I emailed them as suggested by the Onyx Boox official representative. The bug got fixed in about 6 months so they listened anyway.

12-19-2022, 03:42 PM	#10
Renate Wizard Posts: 2,319 Karma: 9999999 Join Date: Feb 2012 Device: Nook NST, Glow2, 3, 4, '21, Kobo Aura2, Poke3, Poke5	Well, did the first two help you?

12-19-2022, 05:27 PM	#12
Renate Wizard Posts: 2,319 Karma: 9999999 Join Date: Feb 2012 Device: Nook NST, Glow2, 3, 4, '21, Kobo Aura2, Poke3, Poke5	It's not in Systems > Languages & input > Physical keyboard > Layout?

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