Why can’t I complete the Kobo Touch firmware upgrade or Desktop upgrade?

[murg]

Originally Posted by JoeFuller

That's the easy bit! Where are the files downloaded to, as it's something the Kobo updater does in the background, so I assume they're in a Temp folder somewhere...

https://www.mobileread.com/forums/sho...72&postcount=2

[KitRae_Kobo_Tech]

Originally Posted by GvilleBridge

The Kobo website has revised the help answer as posted above at #1 by DarrellAtKobo. FWIW the answer at http://kobo.intelliresponse.com/inde..._utmk=69332690 now reads:

You asked: "firmware 2.0".
We matched that to:
Why can't I complete the Kobo Touch firmware upgrade or Desktop upgrade?

Upgrade for Kobo Touch and Kobo Desktop

You may have recently tried to download an upgrade for Kobo Touch (version 2.0) or Kobo Desktop (version 3.0). If you’ve experienced a problem with this upgrade, we apologize.

If you did experience a problem, the steps below will bring your eReader back to normal. You must complete all the steps to make sure the problem is completely fixed.

Note: These steps are also required if you got the message 'Oops... I cannot open' when opening a book.

STEP 1: First uninstall and reinstall Kobo Desktop. You can download a new version of Kobo Desktop by visiting http:/www.kobo.com/desktop.

How to uninstall Kobo Desktop [see pull-down text at Kobo]
How to reinstall Kobo Desktop [ditto]

STEP 2: Now do a factory reset. Note, a factory reset will return your eReader to its original settings. You'll have to sync with Kobo Desktop again after the reset to get your books. You'll need an unfolded paperclip to do a factory reset.

To do a factory reset:

1. While pressing and holding the Home button, turn your eReader over and locate the small hole on the back.
2. Slide one end of the paperclip into the hole.
3. Press gently until you feel a click. Don't release the Home button yet. You'll see a flashing light next to the power button.
4. Remove the paperclip.
5. When your eReader says "Restoring..." let go of the Home button.
6. Connect your eReader to your computer using your USB cable.
7. Open Kobo Desktop, and sync your eReader.

If you're still experiencing a problem, please contact Customer Care.

PC Instructions:

Uninstall the Kobo Desktop & Restart the Computer:



1.Click on Start Menu

2.Click on Control Panel

3.Click on Add/Remove Program (Programs & Features)

4.Click on "Kobo" or "Kobo Inc."

5.Click on Change/Remove

6. Restart the Computer



Please follow the steps below to complete the Setup of your Kobo Touch:



Downloading and installing Kobo Desktop

1.Navigate to the Kobo web site. (www.kobobooks.com/desktop) <-- Please use this Link ONLY. Please ensure that you type the full address into the address bar and do not use the automatically entered information from the Web Browser as this may take you to the incorrect website and have these steps not work.

2. Click "Download Now"

3.Click "Run" when asked what to do with this file

4.Wait for the Download to Complete

5.Follow the installation wizard.



External Factory Reset Instructions: (While not connected to the Computer)



***NOTE: a Factory Reset on a Kobo Touch returns the device to its 'out-of-the-box' condition – all updates, documents, books, and so on will be deleted. Your Kobo Bought books will be re-loaded upon setting up your device.



a. With the device powered off, press and hold down the Home button. (do not let go until Step c)

b. Move the power slide to the right, then let go. The power light should blink red twice.

c. When the light turns green, let go of the Home button.

d. The light should start to flicker white, and will continue to flicker while it resets itself.

e. Re-setup your Device with the Kobo Desktop when you see the "Read On" Screen on your Kobo Touch



To sync your eReader Touch using Kobo Desktop:

1.Using the included USB cable, connect your eReader to your computer.

2.On the eReader tap Connect.

3.On your computer:

a.Start Kobo Desktop.

b.Sign in to your Kobo account.

c.Click Sync.

d.Kobo Desktop will download any new books you've bought from the Kobo Store, and update your eReader library.

e.Next, Click on the eReader Tap in the Top Left of the Kobo Desktop.

f.Click on the "Eject" Button.


MAC Instructions: <-- All Steps

*** Make sure your Device is not Connected to the Computer at this Point ***



Uninstall the Kobo Desktop & Restart the Computer:



1.Install AppCleaner from this link: http://www.freemacsoft.net/appcleaner/

a.Open the app

b.Go to the APPLICATIONS folder

c.Find the Kobo icon

d.Drag the Kobo icon to the AppCleaner window

e.AppCleaner will then find any associated files

f.Click DELETE

2.Restart the Computer



Please follow the steps below to complete the Setup of your Kobo Touch:

Downloading and installing Kobo Desktop



1.Navigate to the Kobo web site. (www.kobobooks.com/desktop) <-- Please use this Link ONLY. Please ensure that you type the full address into the address bar and do not use the automatically entered information from the Web Browser as this may take you to the incorrect website and have these steps not work.

2.Click "Download Now"

3: Wait for the download to complete.

4: Once download is complete, right click on the file and select Open

5: Drag the Kobo.app icon over to the Applications Folder and wait for the file to finish being copied.

6: Go to Finder and open a new window.

7: Open the Applications folder by clicking on it in the menu on the left of the Finder window. Then open the Kobo.app file by double clicking on it.

8. Follow the installation wizard.



External Factory Reset Instructions:



***NOTE: a Factory Reset on a Kobo Touch returns the device to its 'out-of-the-box' condition – all updates, documents, books, and so on will be deleted. Your Kobo Bought books will be re-loaded upon setting up your device.



a. With the device powered off, press and hold down the Home button. (do not let go until Step c)

b. Move the power slide to the right, then let go. The power light should blink red twice.

c. When the light turns green, let go of the Home button.

d. The light should start to flicker white, and will continue to flicker while it resets itself.

e. Re-setup your Device with the Kobo Desktop when you see the "Read On" Screen on your Kobo Touch



To sync your eReader Touch using Kobo Desktop:

1.Using the included USB cable, connect your eReader to your computer.

2.On the eReader tap Connect.

3.On your computer:

a.Start Kobo Desktop.

b.Sign in to your Kobo account.

c.Click Sync.

d.Kobo Desktop will download any new books you've bought from the Kobo Store, and update your eReader library.

e.Next, Click on the eReader Tap in the Top Left of the Kobo Desktop.

f.Click on the "Eject" Button.