Touch Faulty Reader?

LcLk · 01-06-2013, 05:30 PM

Hello All( and a happy new year),

I got my first Eink reader for christmas, a brand new Kobo Touch but am rather unhappy after 2 weeks of usage.

I have searched around a bit but couldn't find any answers so would like to hear from other Kobo Touch users about my experience.

Firstly loading my first few purchases and free ebooks onto the kobo took three tries before they were all present (All ~10 books were showing up in the devices library but some wouldn't actually load, the reading bar would be present but no text would show.) On each try I deleted the sql file to reset the library before syncing.

When they were finally all there I used it for two weeks.
In this period the device froze three times, having to power it off and back on again each time.

The touch screen stopped working 7 times, having to restart the device to remedy the problem. The button still worked and so did sleep mode but I was unable to change pages or navigate the home screen.

Also after the first charge to 100%, after two days of use it was at 42%, acting sluggish and after restarting it informed me battery was low and needed charging ...

SO I'm puzzled.
most users seem happy with their Kobo Touch, is mine faulty, should I return it?
Any fixes?

Thank you

Mrs_Often · 01-10-2013, 02:43 PM

Sounds like either the Touch itself is faulty, or you have a corrupt file on there somewhere.

jusmee · 01-10-2013, 06:59 PM

Quote:

Originally Posted by LcLk

The touch screen stopped working 7 times, having to restart the device to remedy the problem. The button still worked and so did sleep mode but I was unable to change pages or navigate the home screen.

I have seen that quite a few times. Buttons work, but screen touches don't. Have to use the power button to turn it off completely, then back on.

The bugs with Kobo actually seem to be getting worse instead of better. It's getting hard to see my next purchase being a Kobo device.

LcLk · 01-11-2013, 06:06 AM

Thank you both for the replies.
I have been experiencing less problems with the Touch but maybe because I have been using it less often.
I did buy an extended guarantee so if the problems persist I will get a replacement and hope to get a working one, seeing as many people on this forum seem happy with the KT.

Thanks

madchen · 01-21-2013, 05:25 PM

I had exactly the same problems with my Touch freezing when I first got it. It happens much less now, I think because I don't navigate around so quickly. I was handling it a bit like an iPhone at first which was overkill.

For the past 4 months or so I've had problem with my battery draining very quickly (from 2 days to a week). When I first got the Touch I was getting 2 and a half weeks out of it between charges. I've removed most files, thinking there was a faulty one, but the battery can still drain quickly. Not every time, it will go for 2 weeks, then the next time only a couple of days. I only use the reader for an hour at night max.

Should I try removing all books then do a soft or factory reset? Will this reset the firmware back to what it was when I bought it (I don't want to do it if this is the case)?

Tacty · 01-22-2013, 04:29 AM

Quote:

Originally Posted by LcLk

.. seeing as many people on this forum seem happy with the KT.

Thanks

i'm not quite sure about this...you'd rather see many complaints about kobo being unreliable and such...maybe there are happy owners out there, but it seems like general problems with kobo...

LcLk · 01-22-2013, 06:44 AM

Good news everyone,
I had bought my Kobo touch with extended Instant Replacement Warrenty(3 years) and managed to convince the shop assistant that my device was faulty. Sadly no more Kobo units were available and discontinued. So instead I got a Kindle 5 Non-touch(Even got the price difference back in cash

)

After using the Kindle for 2 days, it does seem to be smoother and more reliable(This will need some more testing though) considering the Kobo Touch froze three times while trying to set it up. It is more responsive(probably due to physical buttons rather than IR touch screen) but takes some getting used to the navigation system and on-screen keyboard. Using Calibre I had no problem converting my library.
It sure was the best fix available to me.

madchen- I'm not sure what could fix this as I sure couldn't. One thing which improved things was setting the device to power off after 30minutes of no use(not sleep, but fully shut down), as I often found the KT to freeze after long periods of sleep.

Tacty- i agree that at this stage the Kobo Touch doesn't seem like a quality product anymore.Maybe I should have gone with one of the newer models but they weren't available in my area. I for one won't be buying from them anymore(especially since i realised they own Play.com who refuse to ship all of the cool stuff to Ireland )

ottdmk · 01-22-2013, 03:32 PM

Bear in mind the nature of forums. People tend to talk about problems, not when it just works. There are quite a few satisfied Touch owners out there, even in these parts. I'm one of them.

Tacty · 01-22-2013, 03:48 PM

Quote:

Originally Posted by ottdmk

Bear in mind the nature of forums. People tend to talk about problems, not when it just works. There are quite a few satisfied Touch owners out there, even in these parts. I'm one of them.

an ultimate question...how long do you have one and how many freezing during that period?

Mrs_Often · 01-22-2013, 03:53 PM

Quote:

Originally Posted by Tacty

an ultimate question...how long do you have one and how many freezing during that period?

I've had one for almost 14 months and it has NEVER frozen.

nogle · 01-22-2013, 04:32 PM

Quote:

Originally Posted by Tacty

an ultimate question...how long do you have one and how many freezing during that period?

19 months, zero.

frankenhooker · 01-22-2013, 04:44 PM

Quote:

Originally Posted by Tacty

an ultimate question...how long do you have one and how many freezing during that period?

I've had a Kobo Touch for nine months and my unit hasn't frozen once. I've had two problems, one was my own fault as I attempted to sideload firmware and I didn't know what I was doing. I thought the unit was 'bricked' but someone on here helped me restore the device. While it was out of action I bought another unit which I've since given to my Mum, this device hasn't frozen either.

The second problem was the device returning to the wrong page, the margin work-around has solved this.

I'm very happy with my device and my Mum has no complaints.

ottdmk · 01-23-2013, 01:11 AM

I had mine freeze up on me a few firmwares back. It was a particularly large epub I borrowed from my library... six Dresden Files books in one epub. Other then that, I can't recall it freezing. Had my Kobo Touch for just over a year now.

llcj · 01-23-2013, 08:34 AM

I've had my Touch for ten months and have had zero freezes.

Chocky · 01-23-2013, 09:31 AM

After 6 months, the only time my Touch froze was when I tried to sideload unreleased firmware.

01-06-2013, 05:30 PM	#1
LcLk Aperture Test Subject Posts: 17 Karma: 594640 Join Date: Aug 2012 Location: Ireland Device: Kobo Touch	Faulty Reader? Hello All( and a happy new year), I got my first Eink reader for christmas, a brand new Kobo Touch but am rather unhappy after 2 weeks of usage. I have searched around a bit but couldn't find any answers so would like to hear from other Kobo Touch users about my experience. Firstly loading my first few purchases and free ebooks onto the kobo took three tries before they were all present (All ~10 books were showing up in the devices library but some wouldn't actually load, the reading bar would be present but no text would show.) On each try I deleted the sql file to reset the library before syncing. When they were finally all there I used it for two weeks. In this period the device froze three times, having to power it off and back on again each time. The touch screen stopped working 7 times, having to restart the device to remedy the problem. The button still worked and so did sleep mode but I was unable to change pages or navigate the home screen. Also after the first charge to 100%, after two days of use it was at 42%, acting sluggish and after restarting it informed me battery was low and needed charging ... SO I'm puzzled. most users seem happy with their Kobo Touch, is mine faulty, should I return it? Any fixes? Thank you

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01-10-2013, 02:43 PM	#2
Mrs_Often Wizard Posts: 1,775 Karma: 2694823 Join Date: Dec 2011 Location: The Netherlands Device: Kobo Touch, Glo, Clara HD	Sounds like either the Touch itself is faulty, or you have a corrupt file on there somewhere.

01-11-2013, 06:06 AM	#4
LcLk Aperture Test Subject Posts: 17 Karma: 594640 Join Date: Aug 2012 Location: Ireland Device: Kobo Touch	Thank you both for the replies. I have been experiencing less problems with the Touch but maybe because I have been using it less often. I did buy an extended guarantee so if the problems persist I will get a replacement and hope to get a working one, seeing as many people on this forum seem happy with the KT. Thanks

01-21-2013, 05:25 PM	#5
madchen Junior Member Posts: 4 Karma: 10 Join Date: Jun 2012 Device: Kobo Touch	I had exactly the same problems with my Touch freezing when I first got it. It happens much less now, I think because I don't navigate around so quickly. I was handling it a bit like an iPhone at first which was overkill. For the past 4 months or so I've had problem with my battery draining very quickly (from 2 days to a week). When I first got the Touch I was getting 2 and a half weeks out of it between charges. I've removed most files, thinking there was a faulty one, but the battery can still drain quickly. Not every time, it will go for 2 weeks, then the next time only a couple of days. I only use the reader for an hour at night max. Should I try removing all books then do a soft or factory reset? Will this reset the firmware back to what it was when I bought it (I don't want to do it if this is the case)?

01-22-2013, 06:44 AM	#7
LcLk Aperture Test Subject Posts: 17 Karma: 594640 Join Date: Aug 2012 Location: Ireland Device: Kobo Touch	Good news everyone, I had bought my Kobo touch with extended Instant Replacement Warrenty(3 years) and managed to convince the shop assistant that my device was faulty. Sadly no more Kobo units were available and discontinued. So instead I got a Kindle 5 Non-touch(Even got the price difference back in cash ) After using the Kindle for 2 days, it does seem to be smoother and more reliable(This will need some more testing though) considering the Kobo Touch froze three times while trying to set it up. It is more responsive(probably due to physical buttons rather than IR touch screen) but takes some getting used to the navigation system and on-screen keyboard. Using Calibre I had no problem converting my library. It sure was the best fix available to me. madchen- I'm not sure what could fix this as I sure couldn't. One thing which improved things was setting the device to power off after 30minutes of no use(not sleep, but fully shut down), as I often found the KT to freeze after long periods of sleep. Tacty- i agree that at this stage the Kobo Touch doesn't seem like a quality product anymore.Maybe I should have gone with one of the newer models but they weren't available in my area. I for one won't be buying from them anymore(especially since i realised they own Play.com who refuse to ship all of the cool stuff to Ireland )

01-22-2013, 03:32 PM	#8
ottdmk Wizard Posts: 1,196 Karma: 3765734 Join Date: Feb 2012 Location: Ottawa, Ontario, Canada Device: Kobo Libra 2, Lenovo Tab M10 FHD Plus, Lenovo Tab M8 HD	Bear in mind the nature of forums. People tend to talk about problems, not when it just works. There are quite a few satisfied Touch owners out there, even in these parts. I'm one of them.

01-23-2013, 01:11 AM	#13
ottdmk Wizard Posts: 1,196 Karma: 3765734 Join Date: Feb 2012 Location: Ottawa, Ontario, Canada Device: Kobo Libra 2, Lenovo Tab M10 FHD Plus, Lenovo Tab M8 HD	I had mine freeze up on me a few firmwares back. It was a particularly large epub I borrowed from my library... six Dresden Files books in one epub. Other then that, I can't recall it freezing. Had my Kobo Touch for just over a year now.

01-23-2013, 08:34 AM	#14
llcj Addict Posts: 250 Karma: 883854 Join Date: Oct 2012 Location: Canada Device: kobo touch	I've had my Touch for ten months and have had zero freezes.

01-23-2013, 09:31 AM	#15
Chocky Addict Posts: 300 Karma: 162122 Join Date: Jul 2012 Device: Kobo Touch	After 6 months, the only time my Touch froze was when I tried to sideload unreleased firmware.

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