Do you report inaccurate reviews?

Riocaz · 06-23-2009, 11:45 AM

Do you report inaccurate reviews?

I just had a look at the play.com site as another friend is thinking about the reader and I noticed a review that essentially implied that the kindle was better because it doesn't "flash" between pages.

A 2nd review states that the battery dies within a day and that it cannot be charged from a wall socket and only USB.

Lady Blue · 06-23-2009, 12:35 PM

I don't remember ever reading reviews AFTER I've purchased a product, so I don't notice if someone's review is inaccurate in those cases.

I have noticed though, that often personal reviews of products are written by people who have just purchased the product and had it for a day to a week and are still not that familiar with all it's features or how to use them. They are often overly critical because they expected it to do so much more than it was designed to do. I never put much stock in brand new owner reviews for my pre-purchase information.

Often (or always), in order to report an inaccurate review I might come across, similar to the ones you mention, you need to register (sign-up) with the site, often agree to accept advertising e-mails, etc., that I'm not willing to subject myself to.

What bugs me more is when a retailer describes a product they sell incorrectly. Such is the case with Walmart.com. On their site the Sony PRS is described as: "SONY E-READER 6" LCD PORTABLE E-BOOK." Yet the first item under KEY FEATURES says: Technology: E Ink "electronic paper"

Wait . . . what?

Renaldo · 06-23-2009, 10:39 PM

Nope, I don't report bad/wrong reviews. I tried years ago with Amazon with a similar situation. I forget what it was exactly, but someone had written a horrible review of a good product based on an aspect of the product they just didn't get. I got a reply saying that they don't remove user reviews except for inappropriate content, and that anyone's experience with a product, whether right or wrong, was fair game.

I think this is the stance of most etailers, and I think a lot of people know it. I've seen a lot of joke reviews out there, from VCRs that don't make a proper toasted cheese sandwich in the front loading sandwich slot to products that come in a box that's the perfect size for breakdancing.

Sweetpea · 06-24-2009, 04:33 AM

I agree with Renaldo, reporting them won't work. I just warn people that the review isn't accurate and point them to a less prejudiced review.

Personally, when I read something, I always take it with a grain of salt, and go searching for others. Only when I see several reviews, which state the same fact (be it positive or negative) and they are really different reviews (not copies of each other) will I start to believe they've actually thought about that feature...

Riocaz · 06-24-2009, 06:28 AM

Play's guidelines state that you must not post false information. I have reported the fact that both reviews (at the very least by implication) contain false information. If they choose not to action those reports thats their right. But I feel that as one of them was on the front page of the item I had to at least make the effort.

And in fact on looking today _both_ the reviews I complained about have been removed.

Lilly · 06-24-2009, 06:34 AM

Quote:

Originally Posted by Riocaz

Play's guidelines state that you must not post false information. I have reported the fact that both reviews (at the very least by implication) contain false information. If they choose not to action those reports thats their right. But I feel that as one of them was on the front page of the item I had to at least make the effort.

And in fact on looking today _both_ the reviews I complained about have been removed.

Usually what I do is write my own review and state in the review that the previous reviewers have some false information. I usually list what they are and the correct information.

netseeker · 06-24-2009, 06:52 AM

If i'm really interested in a review and that certain review is inaccurate then i report it or - if it's possible - comment it.

Sweetpea · 06-24-2009, 07:11 AM

Commenting I'll do. But are we talking here about a professional review or a user review?

(a professional review is generally also a user review, but I'll just assume they have more experience with different devices that do the same, aka different readers here)

Riocaz · 06-24-2009, 07:35 AM

Both, but the 2 examples were "user" reviews on the play.com webpage. However given the inaccuracy of either "review" i seriously doubt either had actually ever seen a reader in real life. Let alone actually used one.

I have complained about technically inaccurate professional reviews in the past though. Both here and to the publishers.

View Poll Results: Do you report inaccurate reviews:
yes	7	33.33%
No	14	66.67%
Voters: 21. You may not vote on this poll

06-23-2009, 11:45 AM	#1
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	Do you report inaccurate reviews? Do you report inaccurate reviews? I just had a look at the play.com site as another friend is thinking about the reader and I noticed a review that essentially implied that the kindle was better because it doesn't "flash" between pages. A 2nd review states that the battery dies within a day and that it cannot be charged from a wall socket and only USB.

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06-23-2009, 12:35 PM	#2
Lady Blue the snarky blue one Posts: 6,001 Karma: 3877825 Join Date: Mar 2009 Location: deep in the heart Device: PRS500, 505 & 600, PRST1 & T2, Kindle PW, Moto Razr, Galaxy Tab 2-10"	I don't remember ever reading reviews AFTER I've purchased a product, so I don't notice if someone's review is inaccurate in those cases. I have noticed though, that often personal reviews of products are written by people who have just purchased the product and had it for a day to a week and are still not that familiar with all it's features or how to use them. They are often overly critical because they expected it to do so much more than it was designed to do. I never put much stock in brand new owner reviews for my pre-purchase information. Often (or always), in order to report an inaccurate review I might come across, similar to the ones you mention, you need to register (sign-up) with the site, often agree to accept advertising e-mails, etc., that I'm not willing to subject myself to. What bugs me more is when a retailer describes a product they sell incorrectly. Such is the case with Walmart.com. On their site the Sony PRS is described as: "SONY E-READER 6" LCD PORTABLE E-BOOK." Yet the first item under KEY FEATURES says: Technology: E Ink "electronic paper" Wait . . . what?

06-23-2009, 10:39 PM	#3
Renaldo Addict Posts: 294 Karma: 250590 Join Date: Feb 2009 Location: The Great Pacific Northwest Device: Kindle 3G + WiFi	Nope, I don't report bad/wrong reviews. I tried years ago with Amazon with a similar situation. I forget what it was exactly, but someone had written a horrible review of a good product based on an aspect of the product they just didn't get. I got a reply saying that they don't remove user reviews except for inappropriate content, and that anyone's experience with a product, whether right or wrong, was fair game. I think this is the stance of most etailers, and I think a lot of people know it. I've seen a lot of joke reviews out there, from VCRs that don't make a proper toasted cheese sandwich in the front loading sandwich slot to products that come in a box that's the perfect size for breakdancing.

06-24-2009, 04:33 AM	#4
Sweetpea Grand Sorcerer Posts: 9,707 Karma: 32763414 Join Date: Dec 2008 Location: Krewerd Device: Pocketbook Inkpad 4 Color; Samsung Galaxy Tab S6	I agree with Renaldo, reporting them won't work. I just warn people that the review isn't accurate and point them to a less prejudiced review. Personally, when I read something, I always take it with a grain of salt, and go searching for others. Only when I see several reviews, which state the same fact (be it positive or negative) and they are really different reviews (not copies of each other) will I start to believe they've actually thought about that feature...

06-24-2009, 06:28 AM	#5
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	Play's guidelines state that you must not post false information. I have reported the fact that both reviews (at the very least by implication) contain false information. If they choose not to action those reports thats their right. But I feel that as one of them was on the front page of the item I had to at least make the effort. And in fact on looking today _both_ the reviews I complained about have been removed.

06-24-2009, 06:52 AM	#7
netseeker sleepless reader Posts: 4,763 Karma: 615547 Join Date: Jan 2008 Location: Germany, near Stuttgart Device: Sony PRS-505, PB 360° & 302, nook wi-fi, Kindle 3	If i'm really interested in a review and that certain review is inaccurate then i report it or - if it's possible - comment it.

06-24-2009, 07:11 AM	#8
Sweetpea Grand Sorcerer Posts: 9,707 Karma: 32763414 Join Date: Dec 2008 Location: Krewerd Device: Pocketbook Inkpad 4 Color; Samsung Galaxy Tab S6	Commenting I'll do. But are we talking here about a professional review or a user review? (a professional review is generally also a user review, but I'll just assume they have more experience with different devices that do the same, aka different readers here)

06-24-2009, 07:35 AM	#9
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	Both, but the 2 examples were "user" reviews on the play.com webpage. However given the inaccuracy of either "review" i seriously doubt either had actually ever seen a reader in real life. Let alone actually used one. I have complained about technically inaccurate professional reviews in the past though. Both here and to the publishers.

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