Kindle not recognized

Firestorm1 · 01-29-2024, 07:32 PM

I recently bought a refurbished Kindle Paperwhite (2015 version). I can't get my computer to recognize it. Device Manager - Portable Devices doesn't show it. How can I get it recognized so I can add books from my computer?
Thanks for any help.

theducks · 01-29-2024, 08:24 PM

See if it is under Universal Serial Bus Controllers (or disk drives or some place else) (and not a Yellow marker)
Until the OS recognizes, this is not a Calibre issue.

BTW I assumed this was Windows

jhowell · 01-30-2024, 03:17 PM

Does the Kindle recognize that it is connected to a computer? The screen should change to show that it is connected.

If not, the most common cause of this is using a USB cable intended for charging only. You need a USB data cable.

Firestorm1 · 02-02-2024, 11:34 AM

I purchased a new cable for data transfer and charging......still not showing. My other Kindle Keyboard still shows under "portable devices" so I will keep using it until I can buy another Paperwhite.
Thanks to all for trying.

theducks · 02-02-2024, 12:58 PM

Quote:

Originally Posted by Firestorm1

I purchased a new cable for data transfer and charging......still not showing. My other Kindle Keyboard still shows under "portable devices" so I will keep using it until I can buy another Paperwhite.
Thanks to all for trying.

Have you performed a Hard reset.
Hold power button until Power dialog or screen blanks
CONTINUE TO HOLD for another 40 Seconds.

My K4 was unresponsive, and that got it back

01-29-2024, 07:32 PM	#1
Firestorm1 Member Posts: 15 Karma: 10 Join Date: Dec 2010 Device: Kindle 3	Kindle not recognized I recently bought a refurbished Kindle Paperwhite (2015 version). I can't get my computer to recognize it. Device Manager - Portable Devices doesn't show it. How can I get it recognized so I can add books from my computer? Thanks for any help.

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01-29-2024, 08:24 PM	#2
theducks Well trained by Cats Posts: 29,820 Karma: 54830978 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	See if it is under Universal Serial Bus Controllers (or disk drives or some place else) (and not a Yellow marker) Until the OS recognizes, this is not a Calibre issue. BTW I assumed this was Windows

01-30-2024, 03:17 PM	#3
jhowell Grand Sorcerer Posts: 6,498 Karma: 84420419 Join Date: Nov 2011 Location: Tampa Bay, Florida Device: Kindles	Does the Kindle recognize that it is connected to a computer? The screen should change to show that it is connected. If not, the most common cause of this is using a USB cable intended for charging only. You need a USB data cable.

02-02-2024, 11:34 AM	#4
Firestorm1 Member Posts: 15 Karma: 10 Join Date: Dec 2010 Device: Kindle 3	I purchased a new cable for data transfer and charging......still not showing. My other Kindle Keyboard still shows under "portable devices" so I will keep using it until I can buy another Paperwhite. Thanks to all for trying.