Touch is bricked

joebookreader · 01-01-2013, 10:01 AM

Wondering if someone can help me. I synced my Touch via WiFi and it froze while updating. The top banner reads "Downloading software 83%" but is totally frozen otherwise.

I have tried to turn off the device using the power switch, reset the device using home+power, plugged into my PC via USB and also the hard reset via the pinhole.

Not sure what else I can do...any ideas?

Of course this thing is just over a year old...

filmo · 01-01-2013, 10:44 AM

My best guess is charge your reader with phone charger not sync cable connected to computer for hours then try again.

joebookreader · 01-01-2013, 11:25 AM

Thanks, that's the only thing I could come up with after looking through all the online forums. Hopefully this works.

So far, the only response I can get from the device is that the blue light on the power switch lights up for a few seconds when I try to power down.

joebookreader · 01-01-2013, 02:11 PM

No luck...I've been charging for a few hours now and no difference. I have a hard time believing that this is hardware related and I can't see how a software upgrade isn't recoverable.

Anything else that can be done?

davidfor · 01-01-2013, 04:55 PM

Did you make sure the device was off before trying the reset? Hold the power button in the off position for at least 10 seconds to make sure it is off. Then try the Home+power button.

If that doesn't work, try the home+pin hole reset:

- Again, make sure it is really off buy holding the power button in the off position for at least 10 seconds.
- Hold the Home button down and push something into the pin hole until you feel it click. Release that but keep the Home button down until the light at the top starts flashing.

Serpentine · 01-01-2013, 05:20 PM

Have you checked if your Touch has a microSD card for the firmware? If so, I'm uploading the factory image of the unit I have. It might be worth a shot.

joebookreader · 01-01-2013, 08:40 PM

Quote:

Originally Posted by davidfor

Did you make sure the device was off before trying the reset? Hold the power button in the off position for at least 10 seconds to make sure it is off. Then try the Home+power button.

If that doesn't work, try the home+pin hole reset:

- Again, make sure it is really off buy holding the power button in the off position for at least 10 seconds.
- Hold the Home button down and push something into the pin hole until you feel it click. Release that but keep the Home button down until the light at the top starts flashing.

Thanks for your suggestions.

It is kind of tough in my case because the device does not turn on or off anymore. The only feedback I can get is that the blue light will come on for about 5 seconds when I slide the power switch. I can't get any green/white or flashing at all.

Having said that, I have tried what you suggested with no luck.

One more symptom I can share - when I connect to a PC via USB, it recognizes the devices for 5 seconds and then it disconnects. Kobo desktop never sees the devices as I don't think it ever properly registers to Windows.

I am in touch with Kobo support but I am not hopeful right now.

I'm wondering if this is a battery failure...since my impression is the device doesn't look like it powers up properly no matter what.

kiwipippa · 01-01-2013, 08:52 PM

Mine froze last night. No response from anything, plugging in, charging etc etc, nothing seemed to work.

Here's how I fixed it - warning, it does a factory reset and you will have to setup your device and reload your books.

- Press the home button
- Turn the device over (whilst still holding the home button down)
- Push paper clip into reset hole until you hear a click (keep home button down)
- Hold paper clip and home button down until the light starts flashing (I think it was red/amber). This took at least 10 seconds
- Release the paperclip
- Release the home button

The factory reset should start. Hope this works for you

Good luck!

kiwipippa · 01-01-2013, 08:54 PM

Quote:

Originally Posted by kiwipippa

- Hold paper clip and home button down until the light starts flashing (I think it was red/amber). This took at least 10 seconds

Good luck!

And this is the bit that was the trick for me. I tried home and power, pin hole reset and lots of other combinations first. It was the 10 seconds holding both that did it. And I got that tip from a kobo rep on Getsatisfaction

01-01-2013, 10:01 AM	#1
joebookreader Junior Member Posts: 4 Karma: 4264 Join Date: Jan 2013 Device: Kobo Touch	Touch is bricked Wondering if someone can help me. I synced my Touch via WiFi and it froze while updating. The top banner reads "Downloading software 83%" but is totally frozen otherwise. I have tried to turn off the device using the power switch, reset the device using home+power, plugged into my PC via USB and also the hard reset via the pinhole. Not sure what else I can do...any ideas? Of course this thing is just over a year old...

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01-01-2013, 10:44 AM	#2
filmo Wizard Posts: 1,326 Karma: 1077205 Join Date: Jun 2011 Device: Kobo Touch, Sony T1, Kobo Mini	My best guess is charge your reader with phone charger not sync cable connected to computer for hours then try again.

01-01-2013, 11:25 AM	#3
joebookreader Junior Member Posts: 4 Karma: 4264 Join Date: Jan 2013 Device: Kobo Touch	Thanks, that's the only thing I could come up with after looking through all the online forums. Hopefully this works. So far, the only response I can get from the device is that the blue light on the power switch lights up for a few seconds when I try to power down.

01-01-2013, 02:11 PM	#4
joebookreader Junior Member Posts: 4 Karma: 4264 Join Date: Jan 2013 Device: Kobo Touch	No luck...I've been charging for a few hours now and no difference. I have a hard time believing that this is hardware related and I can't see how a software upgrade isn't recoverable. Anything else that can be done?

01-01-2013, 04:55 PM	#5
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Did you make sure the device was off before trying the reset? Hold the power button in the off position for at least 10 seconds to make sure it is off. Then try the Home+power button. If that doesn't work, try the home+pin hole reset: - Again, make sure it is really off buy holding the power button in the off position for at least 10 seconds. - Hold the Home button down and push something into the pin hole until you feel it click. Release that but keep the Home button down until the light at the top starts flashing.

01-01-2013, 05:20 PM	#6
Serpentine Evangelist Posts: 416 Karma: 1045911 Join Date: Sep 2011 Location: Cape Town, South Africa Device: Kindle 3	Have you checked if your Touch has a microSD card for the firmware? If so, I'm uploading the factory image of the unit I have. It might be worth a shot.

01-01-2013, 08:52 PM	#8
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	Mine froze last night. No response from anything, plugging in, charging etc etc, nothing seemed to work. Here's how I fixed it - warning, it does a factory reset and you will have to setup your device and reload your books. - Press the home button - Turn the device over (whilst still holding the home button down) - Push paper clip into reset hole until you hear a click (keep home button down) - Hold paper clip and home button down until the light starts flashing (I think it was red/amber). This took at least 10 seconds - Release the paperclip - Release the home button The factory reset should start. Hope this works for you Good luck!