Aura brand new aura (2nd edition) dead, won't boot

Tikker · 05-19-2017, 01:02 PM

Had it about 2 weeks now

finished 1 book, just started 2nd, and overnight it's seemingly dropped from 85% battery to completely dead

plug it back into power, and the white charge LED pops on, and screen turns on

the loading process thing, (5 white squares) turn black one at a time but stalls at 4/5 black, then it dies and screen goes black again.

won't boot again

I did install KSM version 8, and it seemed to work fine (it's lived with it for 8 or 9 days)

anything else I can do other than return it?

oren64 · 05-19-2017, 01:07 PM

Connect the device to PC with KSM, and sideload the firmware 4.4.9349 mark 6.

EDIT: Download the firmware from here, I meant firmware 4.4.9344.

rashkae · 05-19-2017, 01:30 PM

Belay that. If this is Aura 2, (and not Aura One,, who comes up with this model naming scheme), it's not affected by the black screen bug, nor hsould it receive the 4.4.9349 update. (The symptom does sound remarkably similar. any other reports of Aura 2 being affected?).

Edit: I can't see any reference to the 4.4 update even being pushed to the Aura 2. But I suppose it's entirely possible for some value of affiliate code, that did happen, and the kobo reacts the same way. Sorry I can't offer any more insight.

tea2 · 05-19-2017, 01:33 PM

It affected my 2nd ed Aura too. Was still pushing wrong update for me for most of yesterday after factory resets. I rolled back (9298?)and now it's not pushing any updates.

rashkae · 05-19-2017, 01:46 PM

Okay then, I suppose Oren knows more about Kobo firmwares than I do

Sorry for sticking my nose in. Carry on.

tea2 · 05-19-2017, 01:49 PM

I wouldn't have known what to do without you all, so it's all good.

Tikker · 05-19-2017, 02:42 PM

Quote:

Originally Posted by oren64

Connect the device to PC with KSM, and sideload the firmware 4.4.9349 mark 6.

EDIT: Download the firmware from here, I meant firmware 4.4.9344.

I guess I'm missing something

it doesn't turn on

how am i going to sideload firmware?

it doesn't boot to a stage where you can interact with it

tea2 · 05-19-2017, 02:52 PM

If it is the result of the bad update, it's potentially still on, so you can either

a) fish around on the dark screen for the connect button (as some others on the Aura One thread did) after you plug it in to your computer
b) or power it off with a brief press and reboot into restore/factory reset, which is what I did.

The only thing I'm not sure of is whether the wifi update is still pushing the bad software for the Aura 2nd ed, which is why I rolled back. It was pushing the bad one on wifi update for quite awhile yesterday. Don't ask me how I know.

Tikker · 05-19-2017, 03:00 PM

ok, so mashing the screen I got it to magically connect

black screen of stupid I guess

I have the ereader open in windows explorer now, so I guess I can put a differnt firmware in now?

oren64 · 05-19-2017, 03:00 PM

Quote:

Originally Posted by Tikker

I guess I'm missing something

it doesn't turn on

how am i going to sideload firmware?

it doesn't boot to a stage where you can interact with it

You said you install KSM, When you trying to boot the device do you first get to KSM menu?

If it does't work try performing a manual factory reset.
https://www.kobo.com/help/en-US/arti...aura-edition-2

Tikker · 05-19-2017, 03:13 PM

downloading the 9298 update. which folder do I dump it into?

oren64 · 05-19-2017, 03:25 PM

Quote:

Originally Posted by Tikker

downloading the 9298 update. which folder do I dump it into?

If you managed to connect to PC, see https://www.mobileread.com/forums/sh...81&postcount=3

rashkae · 05-19-2017, 03:26 PM

You unzip the update file, and copy the contents into the .kobo directory.

Tikker · 05-19-2017, 03:44 PM

well, that seems to have fixed it

thanks!

i was about 10 minutes from returning it and finding a differnt e-reader

Dan5878 · 05-21-2017, 04:38 PM

I'm having the same black screen but cannot figure out how to connect it to my pc or even charge, I've tried so many usb leads ....bot sure what else I can do as I'm a complete newbie

05-19-2017, 01:02 PM	#1
Tikker Zealot Posts: 117 Karma: 2329890 Join Date: Jul 2014 Device: Galaxy Tab Pro 8.4, Galaxy S7, Kobo Aura	brand new aura (2nd edition) dead, won't boot Had it about 2 weeks now finished 1 book, just started 2nd, and overnight it's seemingly dropped from 85% battery to completely dead plug it back into power, and the white charge LED pops on, and screen turns on the loading process thing, (5 white squares) turn black one at a time but stalls at 4/5 black, then it dies and screen goes black again. won't boot again I did install KSM version 8, and it seemed to work fine (it's lived with it for 8 or 9 days) anything else I can do other than return it?

05-19-2017, 01:07 PM	#2
oren64 I need a chapter break Posts: 4,042 Karma: 56058267 Join Date: Mar 2015 Location: Israel Device: Kobo Glo	Connect the device to PC with KSM, and sideload the firmware 4.4.9349 mark 6. EDIT: Download the firmware from here, I meant firmware 4.4.9344. Last edited by oren64; 05-19-2017 at 01:20 PM.

05-19-2017, 01:30 PM	#3
rashkae Wizard Posts: 1,142 Karma: 5061953 Join Date: Jun 2011 Location: Ontario, Canada Device: Kobo Aura HD	Belay that. If this is Aura 2, (and not Aura One,, who comes up with this model naming scheme), it's not affected by the black screen bug, nor hsould it receive the 4.4.9349 update. (The symptom does sound remarkably similar. any other reports of Aura 2 being affected?). Edit: I can't see any reference to the 4.4 update even being pushed to the Aura 2. But I suppose it's entirely possible for some value of affiliate code, that did happen, and the kobo reacts the same way. Sorry I can't offer any more insight. Last edited by rashkae; 05-19-2017 at 01:36 PM.

05-19-2017, 01:33 PM	#4
tea2 Zealot Posts: 100 Karma: 864936 Join Date: Jul 2011 Location: Canada Device: Kobo Aura 2nd ed, Kindle 2, iPad Mini 4, Aura One.	It affected my 2nd ed Aura too. Was still pushing wrong update for me for most of yesterday after factory resets. I rolled back (9298?)and now it's not pushing any updates. Last edited by tea2; 05-19-2017 at 02:24 PM.

05-19-2017, 02:52 PM	#8
tea2 Zealot Posts: 100 Karma: 864936 Join Date: Jul 2011 Location: Canada Device: Kobo Aura 2nd ed, Kindle 2, iPad Mini 4, Aura One.	If it is the result of the bad update, it's potentially still on, so you can either a) fish around on the dark screen for the connect button (as some others on the Aura One thread did) after you plug it in to your computer b) or power it off with a brief press and reboot into restore/factory reset, which is what I did. The only thing I'm not sure of is whether the wifi update is still pushing the bad software for the Aura 2nd ed, which is why I rolled back. It was pushing the bad one on wifi update for quite awhile yesterday. Don't ask me how I know. Last edited by tea2; 05-19-2017 at 03:34 PM.

05-19-2017, 01:46 PM	#5
rashkae Wizard Posts: 1,142 Karma: 5061953 Join Date: Jun 2011 Location: Ontario, Canada Device: Kobo Aura HD	Okay then, I suppose Oren knows more about Kobo firmwares than I do Sorry for sticking my nose in. Carry on.

05-19-2017, 01:49 PM	#6
tea2 Zealot Posts: 100 Karma: 864936 Join Date: Jul 2011 Location: Canada Device: Kobo Aura 2nd ed, Kindle 2, iPad Mini 4, Aura One.	I wouldn't have known what to do without you all, so it's all good.

05-19-2017, 03:00 PM	#9
Tikker Zealot Posts: 117 Karma: 2329890 Join Date: Jul 2014 Device: Galaxy Tab Pro 8.4, Galaxy S7, Kobo Aura	ok, so mashing the screen I got it to magically connect black screen of stupid I guess I have the ereader open in windows explorer now, so I guess I can put a differnt firmware in now? Last edited by Tikker; 05-19-2017 at 03:05 PM.

05-19-2017, 03:13 PM	#11
Tikker Zealot Posts: 117 Karma: 2329890 Join Date: Jul 2014 Device: Galaxy Tab Pro 8.4, Galaxy S7, Kobo Aura	downloading the 9298 update. which folder do I dump it into?

05-19-2017, 03:26 PM	#13
rashkae Wizard Posts: 1,142 Karma: 5061953 Join Date: Jun 2011 Location: Ontario, Canada Device: Kobo Aura HD	You unzip the update file, and copy the contents into the .kobo directory.

05-19-2017, 03:44 PM	#14
Tikker Zealot Posts: 117 Karma: 2329890 Join Date: Jul 2014 Device: Galaxy Tab Pro 8.4, Galaxy S7, Kobo Aura	well, that seems to have fixed it thanks! i was about 10 minutes from returning it and finding a differnt e-reader

05-21-2017, 04:38 PM	#15
Dan5878 Junior Member Posts: 9 Karma: 10 Join Date: May 2017 Device: Kobo aura edition 2	I'm having the same black screen but cannot figure out how to connect it to my pc or even charge, I've tried so many usb leads ....bot sure what else I can do as I'm a complete newbie

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