Kobo account stuff up

Onemack · 03-19-2023, 07:51 PM

Hi all, does anyone out there have a contact email for Kobo accounts?

They have apparently, lost, stolen, thieved, purloined, the balance of my account. Their only contact is a chat bot (useless) and a phone call which connects me to a Philippines person, who although trying to be helpful, in spite of language and distance barriers was unable to help.

This occurred when I linked my local Booktopia, Australian, account to my Kobo account, on the Kobo website.

Anyone have similar experiences or helpful suggestions.

Boneist · 03-20-2023, 06:39 AM

It’s not email, but I’ve always found @KoboHelp on Twitter to be very helpful, whenever I’ve had any issues.

Onemack · 03-20-2023, 06:07 PM

Thanks for that Boneist, I found one on the Australian website it is help@kobo.com. I suppose that's pretty obvious and why no one else has replied

I shall await to see if they bother answering, then try your Twitter suggestion, albeit somewhat reluctantly, because I have never used Twitter nor do I know anything about it.

Thanks again

jcd1013 · 03-20-2023, 06:51 PM

You could also try support@rakutenkobo.zendesk.com

03-19-2023, 07:51 PM	#1
Onemack Groupie Posts: 177 Karma: 1160 Join Date: Sep 2007 Location: Tasmania Device: Kindle P/W, Kobo Aura, Kobo Libre 2, Boyue likebook P10	Kobo account stuff up Hi all, does anyone out there have a contact email for Kobo accounts? They have apparently, lost, stolen, thieved, purloined, the balance of my account. Their only contact is a chat bot (useless) and a phone call which connects me to a Philippines person, who although trying to be helpful, in spite of language and distance barriers was unable to help. This occurred when I linked my local Booktopia, Australian, account to my Kobo account, on the Kobo website. Anyone have similar experiences or helpful suggestions.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Kobo Touch N905C lukt niet om met Kobo account in te loggen	LotusElise	Kobo Reader	2	11-05-2018 06:30 AM
Kobo Aura One Frontlight and more newbie stuff	pnpires	KOReader	27	05-23-2018 04:17 PM
Aura H2O Kobo Delivery costs (& other stuff) in the UK	emmabee	Kobo Reader	30	06-26-2015 04:21 PM
Kobo Account	Jeff Jefferson	Kobo Tablets	0	05-19-2013 12:05 PM
Kobo Account?	NOTLguy	Kobo Reader	4	11-15-2010 12:42 PM

03-20-2023, 06:39 AM	#2
Boneist Enthusiast Posts: 33 Karma: 208 Join Date: Feb 2012 Location: UK Device: Kobo Aura H2O	It’s not email, but I’ve always found @KoboHelp on Twitter to be very helpful, whenever I’ve had any issues.

03-20-2023, 06:07 PM	#3
Onemack Groupie Posts: 177 Karma: 1160 Join Date: Sep 2007 Location: Tasmania Device: Kindle P/W, Kobo Aura, Kobo Libre 2, Boyue likebook P10	Thanks for that Boneist, I found one on the Australian website it is help@kobo.com. I suppose that's pretty obvious and why no one else has replied I shall await to see if they bother answering, then try your Twitter suggestion, albeit somewhat reluctantly, because I have never used Twitter nor do I know anything about it. Thanks again

03-20-2023, 06:51 PM	#4
jcd1013 Junior Member Posts: 4 Karma: 10 Join Date: Jan 2011 Device: Kindle for iPod	You could also try support@rakutenkobo.zendesk.com

Advert