Kindle ebook causing constant reboots on latest ver. Paperwhite

mrdave · 07-18-2019, 11:10 PM

Hi everyone, looking for an actual Kindle Developer who can go check why a particular ebook would cause constant reboots? Seems completely strange.

The story: My brand new Kindle Paperwhite, 32gb, constantly reboots when it tries to download the book "Deception: A Novel" by Amanda Quick. There are multiple people having the exact same problem, just check the 1-star reviews on the book itself in the Kindle Store.

As part of this process, I made sure I have the latest firmware (5.12.1) and I've both done a factory reset and deregistered the kindle itself multiple times.

Again, I'm not the only person this is happening to, so ...?

Also: Clue: this book does NOT cause a reboot on an ipad, and it does not cause a reboot on an older kindle, just the brand new Paperwhites.

Ideas? Anyone know a software engineer you could pass this along to?
Thanks!

NiLuJe · 07-18-2019, 11:56 PM

Err, we are not Amazon, so, wrong place?

Try shooting a mail to whatever points to the Kindle CS these days instead?

knc1 · 07-19-2019, 01:03 AM

Quote:

Originally Posted by mrdave

- - - - -

Anyone know a software engineer you could pass this along to?
Thanks!

One of our members was a consultant once with Amazon/Lab126, but that was very, very long ago in a different universe.

Contact Amazon customer service.

stumped · 07-19-2019, 01:22 AM

you could get the book into calibre - open with editor, look for any unusual coding or structure...
also test if that same book crashes Kindle for PC/mac/whatever if you download a copy to that
does the free sample also crash the kindle or only the full book?
. it could be easier for other folks to test the sample on various devices e.g. other kindles as no purchase needed. o you say it is ok on older kindles but what about voyage, oasis... it may be to do with a particular firmware version rather than a specific device

ilovejedd · 07-19-2019, 02:12 AM

Quick guess, embedded fonts (on KFX version). Report it to Amazon.

Download & transfer via USB (AZW3) seems to be working though.

07-18-2019, 11:10 PM	#1
mrdave Junior Member Posts: 1 Karma: 10 Join Date: Jul 2019 Device: kindle paperwhite gen 10	Kindle ebook causing constant reboots on latest ver. Paperwhite Hi everyone, looking for an actual Kindle Developer who can go check why a particular ebook would cause constant reboots? Seems completely strange. The story: My brand new Kindle Paperwhite, 32gb, constantly reboots when it tries to download the book "Deception: A Novel" by Amanda Quick. There are multiple people having the exact same problem, just check the 1-star reviews on the book itself in the Kindle Store. As part of this process, I made sure I have the latest firmware (5.12.1) and I've both done a factory reset and deregistered the kindle itself multiple times. Again, I'm not the only person this is happening to, so ...? Also: Clue: this book does NOT cause a reboot on an ipad, and it does not cause a reboot on an older kindle, just the brand new Paperwhites. Ideas? Anyone know a software engineer you could pass this along to? Thanks!

07-19-2019, 01:22 AM	#4
stumped Wizard Posts: 3,305 Karma: 10259306 Join Date: May 2016 Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,	you could get the book into calibre - open with editor, look for any unusual coding or structure... also test if that same book crashes Kindle for PC/mac/whatever if you download a copy to that does the free sample also crash the kindle or only the full book? . it could be easier for other folks to test the sample on various devices e.g. other kindles as no purchase needed. o you say it is ok on older kindles but what about voyage, oasis... it may be to do with a particular firmware version rather than a specific device Last edited by stumped; 07-19-2019 at 01:24 AM.

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07-18-2019, 11:56 PM	#2
NiLuJe BLAM! Posts: 13,477 Karma: 26012492 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	Err, we are not Amazon, so, wrong place? Try shooting a mail to whatever points to the Kindle CS these days instead?

07-19-2019, 02:12 AM	#5
ilovejedd hopeless n00b Posts: 5,111 Karma: 19597086 Join Date: Jan 2009 Location: in the middle of nowhere Device: PW4, PW3, Libra H2O, iPad 10.5, iPad 11, iPad 12.9	Quick guess, embedded fonts (on KFX version). Report it to Amazon. Download & transfer via USB (AZW3) seems to be working though.

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