Can't detect Kobo Touch - 2.58 on Windows 7

[mzurer]

I can see the device at the explorer level. I saw in the driveinfo.calibre file on the device that the last time it worked was 2.51 so I tried downgrading, but that didn't help. From the log it seems like there is something odd happening with the OS not letting Calibre grab the drive.

Here's the log:

calibre 2.58 [64bit] embedded-python: True is64bit: True
Windows-7-6.1.7601-SP1 Windows ('64bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.9
Windows: ('7', '6.1.7601', 'SP1', 'Multiprocessor Free')
Successfully initialized third party plugins: DeDRM
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c2d&rev0005 devinst=2048),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid1c26&rev0005 devinst=2108),
USBDevice(vendor_id=0x47d product_id=0x1020 bcd=0x100 devid=usb\vid_047d&pid_1020&rev_0100 devinst=2168),
USBDevice(vendor_id=0x4a9 product_id=0x175b bcd=0x201 devid=usb\vid_04a9&pid_175b&rev_0201 devinst=2244),
USBDevice(vendor_id=0x4a9 product_id=0x175b bcd=0x201 devid=usb\vid_04a9&pid_175b&rev_0201&mi_00 devinst=2308),
USBDevice(vendor_id=0x4a9 product_id=0x175b bcd=0x201 devid=usb\vid_04a9&pid_175b&rev_0201&mi_01 devinst=2404),
USBDevice(vendor_id=0x4a9 product_id=0x175b bcd=0x201 devid=usb\vid_04a9&pid_175b&rev_0201&mi_02 devinst=2500),
USBDevice(vendor_id=0xa81 product_id=0x101 bcd=0x110 devid=usb\vid_0a81&pid_0101&rev_0110 devinst=2596),
USBDevice(vendor_id=0xa81 product_id=0x101 bcd=0x110 devid=usb\vid_0a81&pid_0101&rev_0110&mi_00 devinst=2672),
USBDevice(vendor_id=0xa81 product_id=0x101 bcd=0x110 devid=usb\vid_0a81&pid_0101&rev_0110&mi_01 devinst=2768),
USBDevice(vendor_id=0xb05 product_id=0x17cb bcd=0x112 devid=usb\vid_0b05&pid_17cb&rev_0112 devinst=2864),
USBDevice(vendor_id=0x2237 product_id=0x4163 bcd=0x326 devid=usb\vid_2237&pid_4163&rev_0326 devinst=2940),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=3016),
USBDevice(vendor_id=0x8087 product_id=0x24 bcd=0x0 devid=usb\vid_8087&pid_0024&rev_0000 devinst=3096))

No disabled plugins
Looking for devices of type: MTP_DEVICE
The Windows WPD service says there are no portable devices connected

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{0C374400-7C32-4707-90F6-B67F0B832F59}': [{'addr': '192.168.1.101', 'broadcast': '192.168.1.255', 'netmask': '255.255.255.0'}], '{846EE342-7039-11DE-9D20-806E6F6E6963}': [{'addr': '127.0.0.1', 'broadcast': '127.255.255.255', 'netmask': '255.0.0.0'}]}
No device is connected

Looking for devices...
USBDevice(vendor_id=0x2237 product_id=0x4163 bcd=0x326 devid=usb\vid_2237&pid_4163&rev_0326 devinst=2940)
Detected possible device KOBOTOUCH

Devices possibly connected: KoboTouch,
Trying to open KoboTouch ... Storage number map:
{(7L, 0L): [(1L, 'H')],
(7L, 1L): [(1L, 'I')],
(7L, 2L): [(2L, 'C')],
(7L, 3L): [(2L, 'D')],
(7L, 4L): [(1L, 'G')],
(7L, 5L): [(2L, 'F')],
(7L, 6L): [(2L, 'J')],
(7L, 7L): [(2L, 'K')],
(7L, 8L): [(1L, 'L')]}
Failed to get storage number for: USBSTOR\DISK&VEN_KOBO&PROD_EREADER-3.19.576&REV_0326\KG3170600065A&0 with error: [Error 5] Access is denied.
Storage number map:
{(7L, 0L): [(1L, 'H')],
(7L, 1L): [(1L, 'I')],
(7L, 2L): [(2L, 'C')],
(7L, 3L): [(2L, 'D')],
(7L, 4L): [(1L, 'G')],
(7L, 5L): [(2L, 'F')],
(7L, 6L): [(2L, 'J')],
(7L, 7L): [(2L, 'K')],
(7L, 8L): [(1L, 'L')]}
Failed to get storage number for: USBSTOR\DISK&VEN_KOBO&PROD_EREADER-3.19.576&REV_0326\KG3170600065A&0 with error: [Error 5] Access is denied.
Drive letters for USBDevice(vendor_id=0x2237 product_id=0x4163 bcd=0x326 devid=usb\vid_2237&pid_4163&rev_0326 devinst=2940)
{u'drive_letters': [],
u'pnp_id_map': {},
u'readonly_drives': set([]),
u'sort_map': {}}
failed
Opening of the following devices failed
<calibre.devices.kobo.driver.KOBOTOUCH object at 0x00000000060864E0>
Traceback (most recent call last):
File "site-packages\calibre\devices\__init__.py", line 154, in debug
File "site-packages\calibre\devices\usbms\device.py", line 867, in open
File "site-packages\calibre\devices\usbms\device.py", line 277, in open_windows
DeviceError: Unable to detect any disk drives for the device: Kobo Touch/Glo/Mini/Aura HD. Try rebooting

[theducks]

Did you try following the instruction in the last line of that log?

Error5 says it sees the device, but is not allowed the storage (at this time)

[davidfor]

Originally Posted by mzurer

Failed to get storage number for: USBSTOR\DISK&VEN_KOBO&PROD_EREADER-3.19.576&REV_0326\KG3170600065A&0 with error: [Error 5] Access is denied.

That suggests the device is either mounted as read only, or the account doesn't have permissions to access the device properly. You said you can see the device in explorer, but can you change a file on it?

In any case, theducks advice is the first thing to do. Reboot the PC and the device and see what happens.

[mzurer]

I had created a folder on the device yesterday through the explorer and I did reboot both pc and reader again this morning, still no dice.. But I was also able to load books through my Mac, so it's pretty clear it's some problem with Calibre and Windows filesystem management.

BUT... Figured it was some sort of permissions problem, so on Windows I started Calibre as Administrator (from the right click menu) and now it is able to grab the reader and manage it.

What's weird is in the "properties" view on Windows I don't have any options to change the ownership of the the Kobo filesystem. I'll see if I have more options to give universal ownership when I have the reader mounted on my Mac or maybe firing up a shell on Windows.

So, resolved, sort of. Thanks for the suggestions...