Classic Problems downloading to adobe digital

andrea t · 08-17-2010, 10:28 PM

It used to work perfect. Now when I try to download from my public library adobe digital opens but nothing happens. It opens but I don't even get a message! I tried going to Internet Explorer and deleting browsing history (suggested in trouble shooting adobe) but it didn't help. Any suggestions?

Edited to add I'm now getting message "error getting license" "server communication problem" Please help!

Rebo · 08-17-2010, 11:44 PM

Quote:

Originally Posted by andrea t

It used to work perfect. Now when I try to download from my public library adobe digital opens but nothing happens. It opens but I don't even get a message! I tried going to Internet Explorer and deleting browsing history (suggested in trouble shooting adobe) but it didn't help. Any suggestions?

Edited to add I'm now getting message "error getting license" "server communication problem" Please help!

I have the same problem. Please help.

Doug Pardee · 08-18-2010, 01:16 AM

It sounds like some problem with the library servers. You'll just have to wait 'til they get it fixed.

andrea t · 08-18-2010, 08:40 AM

OK I fixed the problem. When I was logged in under AOL it didn't work. Today I went in under just internet explorer and it was a breeze! Must be a glitch with AOL.

texasnightowl · 08-18-2010, 10:36 AM

I've had that problem once or twice too...usually resolves itself in just a few minutes...temporarily overwhelmed ADE servers maybe?

JSWolf · 08-18-2010, 10:51 AM

I did have this problem happen a couple of times at night. I think the problem s an overloaded ADE server or servers. I've never had it happen during the day.

And I the other day someone else I was talking to online had the problem at the same time I did.

luqmaninbmore · 08-18-2010, 11:39 AM

I've had this happen when i've downloaded a pdf that attempts to redownload whenever I open Ade. The solution was to return the offending pdf.

Rebo · 08-18-2010, 03:09 PM

I used the same browser to download the same book this morning and it went ok. As others have pointed out, it might be the server overloading at night.

simplyparticular · 08-18-2010, 05:20 PM

I've pretty much given up getting library books at night. I can check out, and download the .acsm, but as soon as I try to open the .acsm in ADE, I get a "License Error." Opening and closing ADE doesn't help, and neither does re-downloading the .acsm file.

But if I do it in the morning, everything is peachy. So either ADE's servers are getting slammed at night, or they are in backup.

andrea t · 08-18-2010, 07:25 PM

Well, it was in the AM that it worked so maybe that was the answer all along!

JSWolf · 08-18-2010, 08:06 PM

I'm thinking with more and more people with readers that support ADE and libraries that support ADE, the DRM server(s) are getting slammed and thus, it does not work well at night.

At one library, The Girl with the Dragon Tattoo in ePub has a waiting list of 61. So yes, I think eBooks at libraries are helping to overload the DRM server(s).

texasnightowl · 08-18-2010, 08:23 PM

FWIW, it's about 8:22p.m. on the east coast right now and I'm trying to "download" 2 library books and keep getting errors re: license communications ADEPT_IO ... As mentioned above I've seen this before so I'll try again in a couple hours or in the morning.

And 3 hours later I still haven't been able to download. I've sent a message to the library via the Help options off the overdrive page and I will try in the morning. It's not Adobe's problem since I was able to download a book just fine from another site (fictionwise).

JSWolf · 08-19-2010, 10:08 AM

Quote:

Originally Posted by texasnightowl

FWIW, it's about 8:22p.m. on the east coast right now and I'm trying to "download" 2 library books and keep getting errors re: license communications ADEPT_IO ... As mentioned above I've seen this before so I'll try again in a couple hours or in the morning.

And 3 hours later I still haven't been able to download. I've sent a message to the library via the Help options off the overdrive page and I will try in the morning. It's not Adobe's problem since I was able to download a book just fine from another site (fictionwise).

I recently had an issue downloading an eBook from the library. I tried for a while and finally got it downloaded. Then I went to try a second book (already taken out) and it failed. I didn't keep retrying the second one. This was at night (Eastern in USA). I've never had a problem during the day. Just at night.

bjones6416 · 08-19-2010, 10:45 AM

My library just went online with Overdrive yesterday, and I got that error message last night. I ended up just saving the ACSM files on my desktop before I went to bed, and this morning opened them with ADE. They downloaded immediately then, so I think maybe things were just overloaded last night...

texasnightowl · 08-19-2010, 10:47 AM

Yes, mine also downloaded fine this morning. I did get a response from my library that I was not the only one and they've contacted Overdrive. Don't know what, if anything, will come of that, but at least I've reported the problem.

08-17-2010, 10:28 PM	#1
andrea t Member Posts: 20 Karma: 10 Join Date: Nov 2009 Device: none	Problems downloading to adobe digital It used to work perfect. Now when I try to download from my public library adobe digital opens but nothing happens. It opens but I don't even get a message! I tried going to Internet Explorer and deleting browsing history (suggested in trouble shooting adobe) but it didn't help. Any suggestions? Edited to add I'm now getting message "error getting license" "server communication problem" Please help! Last edited by andrea t; 08-17-2010 at 10:46 PM.

08-18-2010, 08:23 PM	#12
texasnightowl Guru Posts: 699 Karma: 1001556 Join Date: Jul 2008 Location: Texas Device: Oasis 3, K4B(NT), K3/KK	FWIW, it's about 8:22p.m. on the east coast right now and I'm trying to "download" 2 library books and keep getting errors re: license communications ADEPT_IO ... As mentioned above I've seen this before so I'll try again in a couple hours or in the morning. And 3 hours later I still haven't been able to download. I've sent a message to the library via the Help options off the overdrive page and I will try in the morning. It's not Adobe's problem since I was able to download a book just fine from another site (fictionwise). Last edited by texasnightowl; 08-18-2010 at 11:54 PM. Reason: update

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08-18-2010, 01:16 AM	#3
Doug Pardee Zealot Posts: 140 Karma: 106318 Join Date: Jun 2010 Device: B&N NOOK 3G	It sounds like some problem with the library servers. You'll just have to wait 'til they get it fixed.

08-18-2010, 08:40 AM	#4
andrea t Member Posts: 20 Karma: 10 Join Date: Nov 2009 Device: none	OK I fixed the problem. When I was logged in under AOL it didn't work. Today I went in under just internet explorer and it was a breeze! Must be a glitch with AOL.

08-18-2010, 10:36 AM	#5
texasnightowl Guru Posts: 699 Karma: 1001556 Join Date: Jul 2008 Location: Texas Device: Oasis 3, K4B(NT), K3/KK	I've had that problem once or twice too...usually resolves itself in just a few minutes...temporarily overwhelmed ADE servers maybe?

08-18-2010, 10:51 AM	#6
JSWolf Resident Curmudgeon Posts: 73,983 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I did have this problem happen a couple of times at night. I think the problem s an overloaded ADE server or servers. I've never had it happen during the day. And I the other day someone else I was talking to online had the problem at the same time I did.

08-18-2010, 11:39 AM	#7
luqmaninbmore Da'i Posts: 1,144 Karma: 1217499 Join Date: Oct 2008 Location: Baltimore Device: Toshiba Thrive, Kobo Touch, Kindle 1, Aluratek Libre, T-Mobile Comet	I've had this happen when i've downloaded a pdf that attempts to redownload whenever I open Ade. The solution was to return the offending pdf.

08-18-2010, 03:09 PM	#8
Rebo Groupie Posts: 173 Karma: 392 Join Date: Jul 2010 Device: nook, nook color, kindle 3, Ipad 2nd gen, Nook HD+, Iphone 4S	I used the same browser to download the same book this morning and it went ok. As others have pointed out, it might be the server overloading at night.

08-18-2010, 05:20 PM	#9
simplyparticular Guru Posts: 610 Karma: 1395952 Join Date: Jul 2008 Location: New York Device: Oasis 3 & GlowLight 4	I've pretty much given up getting library books at night. I can check out, and download the .acsm, but as soon as I try to open the .acsm in ADE, I get a "License Error." Opening and closing ADE doesn't help, and neither does re-downloading the .acsm file. But if I do it in the morning, everything is peachy. So either ADE's servers are getting slammed at night, or they are in backup.

08-18-2010, 07:25 PM	#10
andrea t Member Posts: 20 Karma: 10 Join Date: Nov 2009 Device: none	Well, it was in the AM that it worked so maybe that was the answer all along!

08-18-2010, 08:06 PM	#11
JSWolf Resident Curmudgeon Posts: 73,983 Karma: 128903378 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I'm thinking with more and more people with readers that support ADE and libraries that support ADE, the DRM server(s) are getting slammed and thus, it does not work well at night. At one library, The Girl with the Dragon Tattoo in ePub has a waiting list of 61. So yes, I think eBooks at libraries are helping to overload the DRM server(s).

08-19-2010, 10:45 AM	#14
bjones6416 ↓↓ Skirt!! Earrings!! Posts: 3,394 Karma: 17432172 Join Date: Jun 2009 Location: Georgia, USA Device: Acer netbook, JetBook Lite, Sony PRS-300, Kindle 2, Kindle Fire	My library just went online with Overdrive yesterday, and I got that error message last night. I ended up just saving the ACSM files on my desktop before I went to bed, and this morning opened them with ADE. They downloaded immediately then, so I think maybe things were just overloaded last night...

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08-19-2010, 10:47 AM	#15
texasnightowl Guru Posts: 699 Karma: 1001556 Join Date: Jul 2008 Location: Texas Device: Oasis 3, K4B(NT), K3/KK	Yes, mine also downloaded fine this morning. I did get a response from my library that I was not the only one and they've contacted Overdrive. Don't know what, if anything, will come of that, but at least I've reported the problem.