New Kindle Voyage

[rixte]

Originally Posted by twowheels

Wait... a PW1, after the announcement of the Voyage? Like a 2 yr old device that is WAY out of warranty?

Awesome!!!

I know! I was shocked! It was 11 months out of warranty when I talked with the CS agent. I was honestly just hoping they'd have a deal on a refurb for me, or a small trade-in credit. Apparently my karma was smiling at me!

[DuckieTigger]

Originally Posted by rixte

I know! I was shocked! It was 11 months out of warranty when I talked with the CS agent. I was honestly just hoping they'd have a deal on a refurb for me, or a small trade-in credit. Apparently my karma was smiling at me!

Maybe they do that knowing you will use the extra money towards offsetting the price of a Voyage. Bigger profit margi allows for more wiggle room for discounts, everybody happy.

[xendula]

Originally Posted by rixte

I had completely resigned myself to passing on it, because my PW1 was doing the job and I couldn't justify the price to upgrade without a NEED. (And the fact that I hit the 2G cap and am constantly struggling to make space didn't count - I keep a lot of cookbooks on my device and they can eat up storage like nothing else, plus I like to keep read books around 'just in case')

And then a weird miracle happened. The screen of my PW started leaking light in a really strange way - it didn't make it unworkable but distracting enough that I was annoyed and ready to replace. I contact Amazon CS just to see what they'd do (it was out of warranty but less than 2 years old and I was hoping they'd offer me a small credit for an upgrade).

They said they hadn't ever heard of my situation happening before and that they were sorry, but the only thing they could offer was ... a complete refund of my original purchase price!

So now I have the Voyage pre-ordered (although the wait on that has moved into late november!) and will just be using a backup kobo in the meantime. But I never thought I'd be so happy to have my kindle malfuction! (And when the light first started, I was VERY upset because it was the same week my hot water heater broke!)

Anyway, Amazon's customer service is one reason I can't imagine not having a Kindle. This was above and beyond - but they've always been very decent about Kindle problems in the past.

(Compare that with TWO broken Cybooks - does anybody else remember those? - that I basically completely threw away hundreds of dollars on)

That's amazing!! Like you said, one of the reasons to have a Kindle. They stand by their products and then some!

[rixte]

Originally Posted by DuckieTigger

Maybe they do that knowing you will use the extra money towards offsetting the price of a Voyage. Bigger profit margi allows for more wiggle room for discounts, everybody happy.

Not to mention I am an 'at least 2 books a week' reader ... so keeping me hooked on their devices pays off

[Victoria]

Originally Posted by rixte

Not to mention I am an 'at least 2 books a week' reader ... so keeping me hooked on their devices pays off

Exactly - our big investment is in the books, not the reader. I'm finally realizing that even the $2 sale books add up, if I buy several a week.

[xendula]

Originally Posted by Victoria

Exactly - our big investment is in the books, not the reader. I'm finally realizing that even the $2 sale books add up, if I buy several a week.

Same here, and then the additional 2-5 if there is a reduced price audiobook option.