01-14-2011, 11:16 AM | #1 |
Enthusiast
Posts: 38
Karma: 67710
Join Date: Jul 2010
Location: Ontario
Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2
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KOBO - problem solved
I had screen problems with the KOBO I bought my son and after advising customer support - was advised to send it back. I did so earlier this week via courier in the package provided to me by KOBO. Now when I check my KOBO request online they have my problem marked as 'solved'. I don't consider this 'solved' until I have the KOBO back in my hand!
On the whole - I've no problem with customer support from KOBO or Sony. Just don't like to have them solving my problem prematurely. I am hoping though that if they are going to replace the KOBO that they allow me to upgrade to the wifi. I was impressed with the page turning speed when I tried one out at Chapters. |
01-14-2011, 11:19 AM | #2 |
Trying for calm & polite
Posts: 4,012
Karma: 9455193
Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
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Solved, in this case, means that the ticket is no longer being updated by Kobo or awaiting a response from you. Although you cannot reopen a ticket once marked in this way, if your problem truly is not solved once you get the replacement, you can open a new ticket and reference the old ticket number in your title (e.g. broken Kobo problem continues also see original ticket#xxxxx)
Last edited by taming; 01-14-2011 at 11:28 AM. |
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01-14-2011, 11:45 AM | #3 |
Enthusiast
Posts: 38
Karma: 67710
Join Date: Jul 2010
Location: Ontario
Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2
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red face here....my sister just called and Purolator just delivered the KOBO back to me. I guess they are more efficient than I realized!
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