Glo Interested in the Glo, but question about screen freezes

[speedtouch]

I'm very interested in the Glo because of its lighted screen. However, looking at the recent reviews of the Glo on Amazon, I am quite concerned about the reports of screens freezing and Kobo not replacing/repairing the units under warranty. See here: Glo reviews, newest to oldest.

Have any of you who have a Glo experienced such screen freezes and what support did Kobo offer?

[robko]

From a quick scan of the reviews, most of them seem to be broken substrates. The substrate is a VERY thin piece of glass that makes up part of the e-ink screen. It is susceptible to breakage from direct impacts as well as from any twisting or bending of the device. Virtually ALL e-ink screens have this piece of glass and are susceptible to this. Lots of people that aren't aware of this put their reader in their purse/bag etc not realizing how fragile it is and when over time it stresses the screen and suddenly a temperature change (or just time) breaks it while it sits on the table overnight and they claim a defective product. Kindle may cover this as a good will gesture even though it is NOT covered under their warranty. Kobo doesn't have nearly as deep of pockets and therefore usually don't cover it. There have been a few cases I've seen here with screen problems that were not substrate breakage that Kobo has covered under warranty.
Long story short - treat your e-ink device reasonably and you shouldn't have a problem. I've owned a number of Kobo's since the original non-wifi version and never had a screen break, but I keep it in a hard wood/plexiglass case if I'm throwing in my luggage or something.

[speedtouch]

Thanks for the reply, Robko. Does the broken substrate cause the Kobo Glo to freeze? To me they seem to be unconnected problems.

[DNSB]

Originally Posted by speedtouch

Thanks for the reply, Robko. Does the broken substrate cause the Kobo Glo to freeze? To me they seem to be unconnected problems.

With a broken substrate, quite often, part of the screen will work, other parts won't. The key for spotting a broken substrate is looking for diagonal/curved lines on the screen.

Regards,
David

[speedtouch]

Originally Posted by DNSB

With a broken substrate, quite often, part of the screen will work, other parts won't. The key for spotting a broken substrate is looking for diagonal/curved lines on the screen.

Regards,
David

Ah ha, I gotcha. Thanks, David.