01-05-2010, 03:30 PM | #1 |
flhden
Posts: 37
Karma: 10
Join Date: Dec 2009
Location: Rhode Island
Device: sony prs300, Kindle 3 wi fi, Kindle Fire
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Dark contrast sony replaced
Received a prs 300 for xmas and have been enjoying it very much so far. I always thought my reader had a much darker background than the ones on display or pictures I've seen online. Monday I took it to a sony store and then to a best buy and compared with 4 other 300's, and mine did have a darker gray background. Not bad in bright light but hard on the eyes in room lighting or even with the sony light and case. Called Sony yesterday and they authorized a refund or replacement. Picked up a new one yesterday and it is so much better. Real happy camper now. Software for mac is actually working great now also, which was a constant problem before. Thanks Sony.
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01-05-2010, 06:10 PM | #2 |
Connoisseur
Posts: 78
Karma: 10
Join Date: Nov 2009
Location: Canada
Device: Sony 600
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I'm glad you got one back that suits you and that you enjoy. Love hearing customer service was good to you!
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01-05-2010, 06:40 PM | #3 |
flhden
Posts: 37
Karma: 10
Join Date: Dec 2009
Location: Rhode Island
Device: sony prs300, Kindle 3 wi fi, Kindle Fire
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Thank you Carol: Customer service was good to me. I wish I had that kind of care with their tech support. They really do not seem well trained on their own software.
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