PRS-950 Broken screen and no idea what my next steps should be...

bakura82 · 10-08-2011, 03:08 PM

I can't express how depressed I am at the moment. Yesterday, I sold my spare PRS-600 on Amazon. Then, a few hours later, an accident occurred where this is the result:

Buying a replacement PRS-950 seems out of the question since Sony doesn't seem to make them anymore, I don't see refurbished models available from them, and a brand new one from elsewhere will run me $100 more than I paid in the first place. I can't imagine spending almost $400 for this device... (And to be honest, I sold another device to pay for this one at the time and only really paid $50... :/)

I am going to pick up the box/docs from storage today to see what the manufacturer warranty covers, but I know they won't cover an accident. At least I can get the number to call to see how much the repair would be, but that will probably not be possible any longer or just wayyyy too much money.

So, now I am stuck. I really like Sony and they only sell the T1, which has a 1 inch smaller display, I will need to buy a microSD card to replace my regular one and then I will need a new case since my 950 case won't fit.

Bah. I'm sad. The new Kindle Touch and current Nook Touch don't compare.

Cry with me, friends.

bakura82 · 10-08-2011, 03:16 PM

So I just got off the phone with the Sony Repair Center. They are sending me a refurbished unit for $30 and I will then have to send them my unit. I really don't know if the warranty will hold for this. I simply don't understand how the drop it sustained could have cause this since it was only a few inches off the carpet, but it must have hit some sweet spot.

The woman said that if physical damage is found (which I am sure they will see when they take off the screen), then I will need to pay $100 for the refurbished unit I received since it would be out of warranty. I still find this too good to be true considering there was a drop, albeit a ridiculously small one. I asked again, "So worst case scenario, $100 plus tax?" and she said "yes."

I don't know...

I hope this works out well and I don't get shafted. I would rather have a PRS-950 refurbed over the T1 though.

Any of you pray?! lol.

kennyc · 10-08-2011, 03:33 PM

Good Luck!

SCION · 10-08-2011, 04:44 PM

$100 for a refurbished 950 direct from Sony sounds like a great deal to me. If I have to submit a warranty claim I hope there's another 950 available.

Pomtroll · 10-08-2011, 07:28 PM

Good luck. Sounds like a good deal to me...That is if I am understanding you.

ScalyFreak · 10-08-2011, 08:33 PM

Quote:

Originally Posted by bakura82

I asked again, "So worst case scenario, $100 plus tax?" and she said "yes."

Considering what they sell for these days, that's a very good deal. I'd have taken that.

graycyn · 10-09-2011, 02:27 AM

Wow! I would CRY if I broke my Sony 950! I'm glad Sony made you a deal, I'd definitely take them up on that!

bakura82 · 10-09-2011, 11:55 AM

Quote:

Originally Posted by graycyn

Wow! I would CRY if I broke my Sony 950! I'm glad Sony made you a deal, I'd definitely take them up on that!

I am kind of desperately afraid it won't end up being a deal though. lol.

Thanks guys. I am really hoping this works out.

pidgeon92 · 10-09-2011, 01:08 PM

My sympathies. I would be quite upset if I broke my 950, I think it's going to be the last of its kind.

yugami · 10-09-2011, 08:44 PM

I sent mine in and they repaired it for something like 89.90 (something weird just under 90 bucks) I had to pay to ship it there, they shipped it back.

Looked perfect when it was returned.

bakura82 · 11-22-2011, 10:17 AM

It's been a month and I have not heard back from the Sony Repair Center. They said they would charge me the additional fee if they felt that this damage was outside the warranty. Well, so far so good. I have paid $29.00 for a refurbished unit and that's it.

*fingers still crossed*

If this works out, I will be lavishing Sony with high praises on every review board I can find. lol.

tkhansen · 03-11-2012, 08:20 PM

What number did you call? I have the exact same problem, unfortunately the result of an accident, and I really would prefer to get a refurbished 950 as opposed to a t-1...

avresbo · 03-12-2012, 06:13 AM

To prevent these "silly" falls I have installed a wrist strap. I like to read in bed and that is high risk .....

bakura82 · 03-12-2012, 01:33 PM

Quote:

Originally Posted by tkhansen

What number did you call? I have the exact same problem, unfortunately the result of an accident, and I really would prefer to get a refurbished 950 as opposed to a t-1...

Your device came with a limited warranty slip. The info on it is as follows:
http://www.sony.com/readersupport
or 1-866-962-7669

Good luck.

10-08-2011, 03:08 PM	#1
bakura82 Zealot Posts: 111 Karma: 4736 Join Date: Feb 2010 Device: Paperwhite	Broken screen and no idea what my next steps should be... I can't express how depressed I am at the moment. Yesterday, I sold my spare PRS-600 on Amazon. Then, a few hours later, an accident occurred where this is the result: Buying a replacement PRS-950 seems out of the question since Sony doesn't seem to make them anymore, I don't see refurbished models available from them, and a brand new one from elsewhere will run me $100 more than I paid in the first place. I can't imagine spending almost $400 for this device... (And to be honest, I sold another device to pay for this one at the time and only really paid $50... :/) I am going to pick up the box/docs from storage today to see what the manufacturer warranty covers, but I know they won't cover an accident. At least I can get the number to call to see how much the repair would be, but that will probably not be possible any longer or just wayyyy too much money. So, now I am stuck. I really like Sony and they only sell the T1, which has a 1 inch smaller display, I will need to buy a microSD card to replace my regular one and then I will need a new case since my 950 case won't fit. Bah. I'm sad. The new Kindle Touch and current Nook Touch don't compare. Cry with me, friends.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Broken DX screen	bobulbous	Amazon Kindle	10	12-24-2010 03:23 AM
Idea to fix screen glare on PRS 600	grzy7316	Sony Reader	19	07-02-2010 09:50 AM
Broken Screen	jgaiser	Amazon Kindle	4	12-21-2009 11:13 PM
Classic An idea to use the Lower Color Screen for Rich Content	DaveNB	Barnes & Noble NOOK	8	10-21-2009 03:30 PM
broken screen. is there a program that skims off top one inch of screen?	pennpin	Sony Reader	5	08-19-2009 04:42 PM

10-08-2011, 03:16 PM	#2
bakura82 Zealot Posts: 111 Karma: 4736 Join Date: Feb 2010 Device: Paperwhite	So I just got off the phone with the Sony Repair Center. They are sending me a refurbished unit for $30 and I will then have to send them my unit. I really don't know if the warranty will hold for this. I simply don't understand how the drop it sustained could have cause this since it was only a few inches off the carpet, but it must have hit some sweet spot. The woman said that if physical damage is found (which I am sure they will see when they take off the screen), then I will need to pay $100 for the refurbished unit I received since it would be out of warranty. I still find this too good to be true considering there was a drop, albeit a ridiculously small one. I asked again, "So worst case scenario, $100 plus tax?" and she said "yes." I don't know... I hope this works out well and I don't get shafted. I would rather have a PRS-950 refurbed over the T1 though. Any of you pray?! lol.

10-08-2011, 03:33 PM	#3
kennyc The Dank Side of the Moon Posts: 35,872 Karma: 118716293 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Good Luck!

10-08-2011, 04:44 PM	#4
SCION Séduisant Posts: 4,706 Karma: 2107018 Join Date: Jan 2010 Location: Texas, USA Device: Boox Note Air2+; Kobo Libra2; Kindle Scribe, Oasis3; iPad Mini6	$100 for a refurbished 950 direct from Sony sounds like a great deal to me. If I have to submit a warranty claim I hope there's another 950 available.

10-08-2011, 07:28 PM	#5
Pomtroll Guru Posts: 822 Karma: 1341819 Join Date: Jun 2010 Location: Minnesota USA Device: Sony 350, Sony T1, Kindle Touch, Kindle PW1	Good luck. Sounds like a good deal to me...That is if I am understanding you.

10-09-2011, 02:27 AM	#7
graycyn Wizard Posts: 1,496 Karma: 11250344 Join Date: Aug 2010 Location: NE Oregon Device: Kobo Sage, Forma, Kindle Oasis 2, Sony PRS-T2	Wow! I would CRY if I broke my Sony 950! I'm glad Sony made you a deal, I'd definitely take them up on that!

10-09-2011, 01:08 PM	#9
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	My sympathies. I would be quite upset if I broke my 950, I think it's going to be the last of its kind.

10-09-2011, 08:44 PM	#10
yugami Connoisseur Posts: 76 Karma: 18 Join Date: May 2011 Device: PRS+950	I sent mine in and they repaired it for something like 89.90 (something weird just under 90 bucks) I had to pay to ship it there, they shipped it back. Looked perfect when it was returned.

11-22-2011, 10:17 AM	#11
bakura82 Zealot Posts: 111 Karma: 4736 Join Date: Feb 2010 Device: Paperwhite	It's been a month and I have not heard back from the Sony Repair Center. They said they would charge me the additional fee if they felt that this damage was outside the warranty. Well, so far so good. I have paid $29.00 for a refurbished unit and that's it. fingers still crossed If this works out, I will be lavishing Sony with high praises on every review board I can find. lol.

03-11-2012, 08:20 PM	#12
tkhansen Junior Member Posts: 6 Karma: 10 Join Date: Dec 2011 Device: Sony 950	What number did you call? I have the exact same problem, unfortunately the result of an accident, and I really would prefer to get a refurbished 950 as opposed to a t-1...

03-12-2012, 06:13 AM	#13
avresbo Enthusiast Posts: 41 Karma: 10 Join Date: Jan 2010 Device: Kobo Glo HD / Kobo Libra H2O	To prevent these "silly" falls I have installed a wrist strap. I like to read in bed and that is high risk .....

Advert

Advert