My Reader is DEAD

hmgreen · 07-10-2008, 12:49 AM

I bought a PRS-505 in October of 2007, and in addition to the $300 for the Reader I have invested a MASSIVE amount of money in ebooks. This morning it was fully charged. I powered it down completely before putting it away (using the shut-down option). I took it out tonight and nothing will power it up again. I have babied this device! It is currently being charged just in case and the red charger light is on, but after 1 hour it is still completely dead.

I SPENT A LOT OF MONEY ON THIS PRODUCT!!!! I want Sony to replace it with a NEW unit at their expense. One in which the battery has been thoroughly tested. I have emailed them at customer service but I don't know where to go from here.

Can anyone offer some advice? Has this happened to others? How was it resolved this far after the purcahse?

Thanks!

daffy4u · 07-10-2008, 01:13 AM

I don't have a Sony reader so I may not be of much help. I noticed recently Patricia, a long time MobileRead member and Sony owner wrote a post about recharging and resetting Sony Readers. Maybe her post will help you.

I hope you are able to get it up and running soon.

JSWolf · 07-10-2008, 06:55 AM

Could be you just need to press the reset button on the back using a pin or small paperclip.

Ervserver · 07-10-2008, 11:44 AM

Try a reset, maybe try to charge via USB. Does your pc recognize the reader still and you can see your books?

07-10-2008, 12:49 AM	#1
hmgreen Enthusiast Posts: 41 Karma: 10 Join Date: Nov 2007 Device: Sony PRS-505, -600, -900, Kindle 2, Touch, PW1 (all gone), PW2, Voyage	My Reader is DEAD I bought a PRS-505 in October of 2007, and in addition to the $300 for the Reader I have invested a MASSIVE amount of money in ebooks. This morning it was fully charged. I powered it down completely before putting it away (using the shut-down option). I took it out tonight and nothing will power it up again. I have babied this device! It is currently being charged just in case and the red charger light is on, but after 1 hour it is still completely dead. I SPENT A LOT OF MONEY ON THIS PRODUCT!!!! I want Sony to replace it with a NEW unit at their expense. One in which the battery has been thoroughly tested. I have emailed them at customer service but I don't know where to go from here. Can anyone offer some advice? Has this happened to others? How was it resolved this far after the purcahse? Thanks!

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07-10-2008, 01:13 AM	#2
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	I don't have a Sony reader so I may not be of much help. I noticed recently Patricia, a long time MobileRead member and Sony owner wrote a post about recharging and resetting Sony Readers. Maybe her post will help you. I hope you are able to get it up and running soon.

07-10-2008, 06:55 AM	#3
JSWolf Resident Curmudgeon Posts: 73,882 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Could be you just need to press the reset button on the back using a pin or small paperclip.

07-10-2008, 11:44 AM	#4
Ervserver Wizard Posts: 2,624 Karma: 1008294 Join Date: Dec 2007 Location: Iowa, USA Device: Nook Simple Touch	Try a reset, maybe try to charge via USB. Does your pc recognize the reader still and you can see your books?

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