Kobo Device Stuck on Sleep Screen in Koreader

BuBTT · 01-12-2019, 03:42 PM

I have a huge problem with my device(aura edition 2) now. I normally use Koreader to read books and my device and koreader were both up to date. Last time I read book i left it as sleep mode. I couldn't use the device for couple of days. Now it does not respond to anything. I tried plugging to computer not even the lights up, tried charge for couple of hours nothing; tried hard reset by pressing the button for 1 min again no response. Does anybody had same issue with Koreader?

NiLuJe · 01-12-2019, 04:04 PM

Battery probably died while it was asleep.

Try plugging it to a *wall charger* for *a while* (>12hrs).

BuBTT · 01-13-2019, 11:47 AM

Quote:

Originally Posted by NiLuJe

Battery probably died while it was asleep.

Try plugging it to a *wall charger* for *a while* (>12hrs).

Still same for more than 20 hours charge should I continue until it gives response?

Ken Maltby · 01-13-2019, 12:03 PM

It sounds like a problem with the device, how were you launching KOReader? KSM, or from within nickel? A hardware reset might be needed if it is not the battery or some other hardware failure.

Whenever an eink device stops working (for any reason) whatever happens to be showing on the screen remains.

Luck;
Ken

BuBTT · 01-13-2019, 12:23 PM

Quote:

Originally Posted by Ken Maltby

It sounds like a problem with the device, how were you launching KOReader? KSM, or from within nickel? A hardware reset might be needed if it is not the battery or some other hardware failure.

Whenever an eink device stops working (for any reason) whatever happens to be showing on the screen remains.

Luck;
Ken

From ksm and after the last update it was working fine. Worst part is hard reset does not work since it does not even turn of for it. It stuck like attached file on sleep mode. The last book that I was reading before this happened

NiLuJe · 01-13-2019, 01:01 PM

I imagine the Aura SE still has a LED near the power button? Does it react in any way?

Does the Aura SE still have a dedicated reset button (pinhole style), or had they already dropped those by the time this one came out?

How is your KSM setup? (Depending on its setup, it *may* be inhibiting the software "force factory reset" procedure).

BuBTT · 01-13-2019, 01:21 PM

Quote:

Originally Posted by NiLuJe

I imagine the Aura SE still has a LED near the power button? Does it react in any way?

Does the Aura SE still have a dedicated reset button (pinhole style), or had they already dropped those by the time this one came out?

How is your KSM setup? (Depending on its setup, it *may* be inhibiting the software "force factory reset" procedure).

The backside is like this long press to button hard reset led is at front side. Ksm install was normal as all steps done and koreader was so smoothly working.

pazos · 01-14-2019, 08:02 AM

Follow the steps to perform a manual factory reset: https://www.kobo.com/help/en-US/arti...aura-edition-2

If you see the led flashing but don't see changes in the screen -> the screen is broken
If you don't see the led flashing -> battery/charging circuit is broken
Otherwise you'll get a factory restored ereader.

BuBTT · 01-14-2019, 06:11 PM

Quote:

Originally Posted by pazos

Follow the steps to perform a manual factory reset: https://www.kobo.com/help/en-US/arti...aura-edition-2

If you see the led flashing but don't see changes in the screen -> the screen is broken
If you don't see the led flashing -> battery/charging circuit is broken
Otherwise you'll get a factory restored ereader.

I dont see the led flashing. Is there any way to save it that's what i'm asking

01-12-2019, 03:42 PM	#1
BuBTT Junior Member Posts: 8 Karma: 10 Join Date: Dec 2018 Device: Kobo Aura Edition 2	Kobo Device Stuck on Sleep Screen in Koreader I have a huge problem with my device(aura edition 2) now. I normally use Koreader to read books and my device and koreader were both up to date. Last time I read book i left it as sleep mode. I couldn't use the device for couple of days. Now it does not respond to anything. I tried plugging to computer not even the lights up, tried charge for couple of hours nothing; tried hard reset by pressing the button for 1 min again no response. Does anybody had same issue with Koreader?

01-13-2019, 12:03 PM	#4
Ken Maltby Wizard Posts: 4,465 Karma: 6900052 Join Date: Dec 2009 Location: The Heart of Texas Device: Boox Note2, AuraHD, PDA,	It sounds like a problem with the device, how were you launching KOReader? KSM, or from within nickel? A hardware reset might be needed if it is not the battery or some other hardware failure. Whenever an eink device stops working (for any reason) whatever happens to be showing on the screen remains. Luck; Ken Last edited by Ken Maltby; 01-13-2019 at 12:17 PM.

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01-12-2019, 04:04 PM	#2
NiLuJe BLAM! Posts: 13,477 Karma: 26012494 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	Battery probably died while it was asleep. Try plugging it to a wall charger for a while (>12hrs).

01-13-2019, 01:01 PM	#6
NiLuJe BLAM! Posts: 13,477 Karma: 26012494 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	I imagine the Aura SE still has a LED near the power button? Does it react in any way? Does the Aura SE still have a dedicated reset button (pinhole style), or had they already dropped those by the time this one came out? How is your KSM setup? (Depending on its setup, it may be inhibiting the software "force factory reset" procedure).

01-14-2019, 08:02 AM	#8
pazos cosiñeiro Posts: 1,271 Karma: 2200049 Join Date: Apr 2014 Device: BQ Cervantes 4	Follow the steps to perform a manual factory reset: https://www.kobo.com/help/en-US/arti...aura-edition-2 If you see the led flashing but don't see changes in the screen -> the screen is broken If you don't see the led flashing -> battery/charging circuit is broken Otherwise you'll get a factory restored ereader.

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