Kindle can't login to google

madbooks · 08-03-2020, 04:27 AM

I have both a Kindle Keyboard and Kindle touch but for the last three months have been unable to login into google - I enter my gmail address and then it never gets to enter password page - just goes round and round and then says that it cannot connect. This is the same on the wifi as the 3g. I suspect google has changed its security protocols and wondered if anyone else has this problem? Any help gratefully received.

stumped · 08-03-2020, 04:59 AM

i am surprised that it ever did work ! adding the gmail app to amazon tablets has never worked, and given the way that Google & Amazon fought over youtube, chromecast ... I doubt that interoperability will improve any time soon

surely you should ask amazon if this is by design, or a bug, and also view amazon forums ?

madbooks · 08-03-2020, 05:51 AM

It's worked fine for all the years I've had kindles. I used the experimental browser, not the app, and now can't access both gmail and yahoo.

rcentros · 08-03-2020, 09:12 PM

Quote:

Originally Posted by stumped

i am surprised that it ever did work ! adding the gmail app to amazon tablets has never worked, and given the way that Google & Amazon fought over youtube, chromecast ... I doubt that interoperability will improve any time soon

surely you should ask amazon if this is by design, or a bug, and also view amazon forums ?

Gmail is one of the preset bookmarks in the Kindle Keyboard's Experminetal Web Browser. It used to work, but I'm guessing the browser isn't modern enough to incorporate whatever security measures Google has recently installed (as mentioned by the OP).

Along with Gmail you also had the choice of Google, Wikipedia, Yahoo, Yahoo Mail, the New York Times, the BBC, Facebook and Twitter (along with Amazon and Amazon UK).

rcentros · 08-03-2020, 09:14 PM

Quote:

Originally Posted by madbooks

It's worked fine for all the years I've had kindles. I used the experimental browser, not the app, and now can't access both gmail and yahoo.

I can confirm that it doesn't work for me either on my Kindle Keyboard.

tomsem · 08-03-2020, 09:26 PM

I suspect Google has made some changes. I haven’t used the experimental browser in ages, may it RIP. Wonder if Dropbox, or Amazon Cloud drive for that matter, still works?

Deskisamess · 08-04-2020, 09:46 AM

I tried on my 2nd gen Oasis, and it didn't work for me either. I has worked in the past.

DNSB · 08-04-2020, 01:58 PM

For what it is worth, Google/GMail now requires a TLS 1.2 connection with a supported TLS encryption scheme. TLS 1.3 is now the preferred connection.

JSWolf · 08-04-2020, 04:13 PM

The Kindle web browsers are not up-to-date enough to work on older Kindles. Can someone give it a try with 5.13.1 firmware?

Deskisamess · 08-04-2020, 04:39 PM

I updated my Paperwhite to 15.3.1, and still can't log in to Google.

Error message is:

Couldn't sign you in. The browser you are using doesn't support JavaScript or has JavaScript turned off. To keep your Google account secure, try signing in on a browser that has JavaScript turned on.

I tried both the regular and the mobile url, same error on both.

I can search on Google, but can't sign in.

JSWolf · 08-04-2020, 04:59 PM

There we go. Kindles cannot log into Google/GMail.

Deskisamess · 08-04-2020, 05:04 PM

I will update my Oasis as well, but don't expect a different outcome.

Using Google for search is way different than signing in. Security is much different than it was just a few years ago.

madbooks · 08-05-2020, 10:12 AM

Thanks for all your help and, just as I feared, no solution unfortunately

montalex · 08-05-2020, 03:52 PM

For years I was happy to be able to check my Gmail on my Kindle Keyboard when I was traveling or had no access to a computer. Sometime in the last couple of months my Kindle stopping being able to access Gmail and a few other sites. As mentioned, I think the browser cannot handle security updates of many websites. I'm very grateful to have had free 3G internet on my Kindle for years. I wish there was a way to update the browser, but I fear the processor can't handle much more.

JSWolf · 08-05-2020, 04:06 PM

Quote:

Originally Posted by montalex

For years I was happy to be able to check my Gmail on my Kindle Keyboard when I was traveling or had no access to a computer. Sometime in the last couple of months my Kindle stopping being able to access Gmail and a few other sites. As mentioned, I think the browser cannot handle security updates of many websites. I'm very grateful to have had free 3G internet on my Kindle for years. I wish there was a way to update the browser, but I fear the processor can't handle much more.

The solution is to use your smart phone to check your email.

08-03-2020, 04:27 AM	#1
madbooks Junior Member Posts: 3 Karma: 10 Join Date: Feb 2015 Device: kindle keyboard	Kindle can't login to google I have both a Kindle Keyboard and Kindle touch but for the last three months have been unable to login into google - I enter my gmail address and then it never gets to enter password page - just goes round and round and then says that it cannot connect. This is the same on the wifi as the 3g. I suspect google has changed its security protocols and wondered if anyone else has this problem? Any help gratefully received.

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08-03-2020, 04:59 AM	#2
stumped Wizard Posts: 3,031 Karma: 5333538 Join Date: May 2016 Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,	i am surprised that it ever did work ! adding the gmail app to amazon tablets has never worked, and given the way that Google & Amazon fought over youtube, chromecast ... I doubt that interoperability will improve any time soon surely you should ask amazon if this is by design, or a bug, and also view amazon forums ?

08-03-2020, 05:51 AM	#3
madbooks Junior Member Posts: 3 Karma: 10 Join Date: Feb 2015 Device: kindle keyboard	It's worked fine for all the years I've had kindles. I used the experimental browser, not the app, and now can't access both gmail and yahoo.

08-03-2020, 09:26 PM	#6
tomsem Wizard Posts: 4,332 Karma: 10552667 Join Date: Apr 2009 Location: USA Device: iPhone XS, Kindle Paperwhite, iPad mini	I suspect Google has made some changes. I haven’t used the experimental browser in ages, may it RIP. Wonder if Dropbox, or Amazon Cloud drive for that matter, still works?

08-04-2020, 09:46 AM	#7
Deskisamess Wizard Posts: 1,938 Karma: 24436789 Join Date: Sep 2012 Location: Ohio Device: iPhone 7+, iPad mini, 2018 iPad Pro 12.9", KO2, Paperwhite 2019	I tried on my 2nd gen Oasis, and it didn't work for me either. I has worked in the past.

08-04-2020, 01:58 PM	#8
DNSB Bibliophagist Posts: 8,373 Karma: 39048549 Join Date: Jul 2010 Location: Vancouver Device: Kobo Forma, Clara HD, Nexus 7 HD, iPad Pro, Tolino epos	For what it is worth, Google/GMail now requires a TLS 1.2 connection with a supported TLS encryption scheme. TLS 1.3 is now the preferred connection.

08-04-2020, 04:13 PM	#9
JSWolf Resident Curmudgeon Posts: 59,478 Karma: 56078831 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Aura H2O, PRS-650, PRS-T1, nook STR, iPad 4, iPhone SE 2020, PW3	The Kindle web browsers are not up-to-date enough to work on older Kindles. Can someone give it a try with 5.13.1 firmware?

08-04-2020, 04:39 PM	#10
Deskisamess Wizard Posts: 1,938 Karma: 24436789 Join Date: Sep 2012 Location: Ohio Device: iPhone 7+, iPad mini, 2018 iPad Pro 12.9", KO2, Paperwhite 2019	I updated my Paperwhite to 15.3.1, and still can't log in to Google. Error message is: Couldn't sign you in. The browser you are using doesn't support JavaScript or has JavaScript turned off. To keep your Google account secure, try signing in on a browser that has JavaScript turned on. I tried both the regular and the mobile url, same error on both. I can search on Google, but can't sign in.

08-04-2020, 04:59 PM	#11
JSWolf Resident Curmudgeon Posts: 59,478 Karma: 56078831 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Aura H2O, PRS-650, PRS-T1, nook STR, iPad 4, iPhone SE 2020, PW3	There we go. Kindles cannot log into Google/GMail.

08-04-2020, 05:04 PM	#12
Deskisamess Wizard Posts: 1,938 Karma: 24436789 Join Date: Sep 2012 Location: Ohio Device: iPhone 7+, iPad mini, 2018 iPad Pro 12.9", KO2, Paperwhite 2019	I will update my Oasis as well, but don't expect a different outcome. Using Google for search is way different than signing in. Security is much different than it was just a few years ago.

08-05-2020, 10:12 AM	#13
madbooks Junior Member Posts: 3 Karma: 10 Join Date: Feb 2015 Device: kindle keyboard	Thanks for all your help and, just as I feared, no solution unfortunately

08-05-2020, 03:52 PM	#14
montalex Fanatic Posts: 552 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	For years I was happy to be able to check my Gmail on my Kindle Keyboard when I was traveling or had no access to a computer. Sometime in the last couple of months my Kindle stopping being able to access Gmail and a few other sites. As mentioned, I think the browser cannot handle security updates of many websites. I'm very grateful to have had free 3G internet on my Kindle for years. I wish there was a way to update the browser, but I fear the processor can't handle much more.