Iriver Story repair taken 6 Weeks

CeNedra72 · 09-01-2011, 01:33 PM

Hi all,

My hubs bought me a Cover Story in April, i had all the usual freezing problems with it but with resets etc it was always ok then 6 weeks ago it froze on power up and wouldn't reset.

After contacting Waterstones they sent it to be fixed, after 2 weeks i got a message that it had to go to Germany as it couldn't be fixed here and it should take 7-10 days. I speak to Waterstones weekly or twice weekly and the poor manager is as frustrated as me. he can't get hold of his contact and has no idea what's happening to my Story

Has this happened to anyone else? Do i have any rights as to how long i have to wait for a repair? I only had it 3 months and it's been back with them since 21st July.

This is really frustrating

James_Wilde · 09-11-2011, 04:16 AM

Check the purchase protection regulations in your country, CeNedra72. If you've only had it 3 months, in many countries you would be entitled to a replacement machine and no questions asked. It's only when the statutory guarantee period (NOT the manufacturer's stated guarantee period) runs out that you have to resort to having it repaired.

09-01-2011, 01:33 PM	#1
CeNedra72 Junior Member Posts: 1 Karma: 10 Join Date: Sep 2011 Device: iriver cover story	Iriver Story repair taken 6 Weeks Hi all, My hubs bought me a Cover Story in April, i had all the usual freezing problems with it but with resets etc it was always ok then 6 weeks ago it froze on power up and wouldn't reset. After contacting Waterstones they sent it to be fixed, after 2 weeks i got a message that it had to go to Germany as it couldn't be fixed here and it should take 7-10 days. I speak to Waterstones weekly or twice weekly and the poor manager is as frustrated as me. he can't get hold of his contact and has no idea what's happening to my Story Has this happened to anyone else? Do i have any rights as to how long i have to wait for a repair? I only had it 3 months and it's been back with them since 21st July. This is really frustrating

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
iRiver Cover Story or original Story	Renji	iRiver Story	8	12-31-2010 12:21 PM
iRiver Story or Cover Story?	kurtangle83	Which one should I buy?	11	12-05-2010 02:51 AM
iriver story help	taoorus	OpenInkpot	0	10-06-2010 01:49 PM
Netronix is still (4 weeks) not responding to repair request.	delphidb96	Netronix	21	09-03-2008 02:52 AM
New repair story :-((((	Gogolo	iRex	11	04-16-2008 05:37 PM

09-11-2011, 04:16 AM	#2
James_Wilde Guru Posts: 802 Karma: 4727110 Join Date: Aug 2010 Location: Sweden Device: Iriver Story	Check the purchase protection regulations in your country, CeNedra72. If you've only had it 3 months, in many countries you would be entitled to a replacement machine and no questions asked. It's only when the statutory guarantee period (NOT the manufacturer's stated guarantee period) runs out that you have to resort to having it repaired.

Advert