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Old 04-17-2015, 05:04 PM   #1
Kirstendomenech
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Calibre keeps closing
I keep getting calibre.exe has stopped working close program, any ideas how to fix this issue.
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Old 04-17-2015, 05:06 PM   #2
HarryT
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Run it in debug mode and post the debug log when it crashes.
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Old 04-17-2015, 05:27 PM   #3
eschwartz
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Read the calibre FAQ: http://manual.calibre-ebook.com/faq....s-occasionally
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Old 04-17-2015, 05:43 PM   #4
Kirstendomenech
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I am not sure how to run it in debug mode
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Old 04-19-2015, 03:14 PM   #5
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debug mode:
open a command prompt, and type
Code:
calibre-debug -g
I suspect the FAQ entry will be a lot more helpful than debug mode though, if we are dealing with a crash.
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Old 04-19-2015, 03:23 PM   #6
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+1

Also it would help to know exactly what you were trying to do at the time it bombed.
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Old 04-19-2015, 04:16 PM   #7
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This is the debug log, and I will look in the FAQ's, I was just connecting my Kindle and it was just doing the connection to show what books are on the Kindle.




calibre Debug log
calibre 2.25 isfrozen: True is64bit: False
Windows-8-6.2.9200 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '8', '6.2.9200')
Python 2.7.9
Windows: ('8', '6.2.9200', '', 'Multiprocessor Free')
Starting up...
Started up in 117.79 seconds with 2047 books
Job: 1 Get device information started
DeviceJob: 1 Get device information done, calling callback
DeviceJob: 1 Get device information callback returned
Job: 2 Set library information started
DeviceJob: 2 Set library information done, calling callback
DeviceJob: 2 Set library information callback returned
Job: 3 Get list of books on device started
MTP: Loading filesystem metadata...
Job: 1 Get device information finished
No details available.
Job: 2 Set library information finished
No details available.
MTP: Ignored object: Music
MTP: Ignored object: Ringtones
MTP: Ignored object: Alarms
MTP: Ignored object: Notifications
MTP: Ignored object: Pictures
MTP: Ignored object: Movies
MTP: Ignored object: DCIM
MTP: Ignored object: Android/obb
MTP: Ignored object: Android/dtgsync
MTP: Ignored object: Android/data/com.amazon.cloud9
MTP: Ignored object: Android/data/com.amazon.photos
MTP: Ignored object: Android/data/com.mobisystems.office.amazon
MTP: Ignored object: Android/data/com.nuance.edr.androidservice.service
MTP: Ignored object: Android/data/com.amazon.venezia
MTP: Ignored object: Android/data/amazon
MTP: Ignored object: Android/data/com.facebook.katana
MTP: Ignored object: Android/data/com.twitter.android
MTP: Ignored object: Android/data/com.pinterest
MTP: Ignored object: Android/data/com.aws.android.ng
MTP: Ignored object: Android/data/com.zynga.scramble
MTP: Ignored object: Android/data/com.android.providers.media
MTP: Ignored object: Android/data/com.amazon.device.backup
MTP: Ignored object: Android/data/com.amazon.kindle.cms
MTP: Ignored object: Android/data/com.amazon.windowshop
MTP: Ignored object: Android/data/com.kingsoft.office.amz
MTP: Ignored object: Android/data/com.bydeluxe.d3.android.program.starz
MTP: Ignored object: Android/data/com.amazon.geo.client.maps
MTP: Ignored object: Android/data/com.dataviz.docstogo
MTP: Ignored object: Android/data/net.flixster.android
MTP: Ignored object: Android/data/com.HBO
MTP: Ignored object: Android/data/com.etermax.preguntados.pro
MTP: Ignored object: Android/data/com.epson.mobilephone.android.epsonprintserviceplu gin
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Old 04-19-2015, 06:15 PM   #8
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There is no crash in the log.
Are you sure that the message was NOT 'Not Responding'

That means a program is very busy. If it stays that way a long time, it may mean it has gone off the rails.

Continue

(The ignored in the log implies that it was successful at some previous time)
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Old 04-19-2015, 10:24 PM   #9
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That look like a crash talking to the connected android device. There have been reports of crashes with a few android devices on windows. Unfortunately, these crashes seem to be device specific and I have never found a device for which they occur, so I cannot fix it. I suggest using one of the wireless connection methods for your device, see http://manual.calibre-ebook.com/faq....kindle-fire-hd
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