Kindle Freezing

Billie Hamilton · 12-08-2008, 02:36 PM

Kindle shows only black background with white threads up and down the screen. Power is on. Reset has been done. Same threads even when power is off. Nothing budges. What to do?

pshrynk · 12-08-2008, 02:39 PM

Quote:

Originally Posted by Billie Hamilton

Kindle shows only black background with white threads up and down the screen. Power is on. Reset has been done. Same threads even when power is off. Nothing budges. What to do?

you didn't mention if you had removed the battery or not. That would be my next move. If that doesn't work, then call Customer Service.

desertgrandma · 12-08-2008, 02:39 PM

Quote:

Originally Posted by Billie Hamilton

Kindle shows only black background with white threads up and down the screen. Power is on. Reset has been done. Same threads even when power is off. Nothing budges. What to do?

If you've done the reset, call kindle support.

desertgrandma · 12-08-2008, 02:44 PM

From the "Kindle Support" page on Amazon

Contact Kindle Support

To reach Kindle Support via phone or e-mail, please click the Customer Service button in the Contact Us box in the right-hand column of this page. Contacting us through the Web site allows you to verify security before a call is placed and ensures we have your account information ready when we call you. Our live customer service associates are available from 6 a.m. to 10 p.m. Pacific Standard Time, seven days a week. You can also reach us by calling one of these numbers: Inside the United States: 1-866-321-8851, Outside the United States: 1-206-266-0927.

nashrm · 01-07-2009, 03:09 PM

How do I reset?

pshrynk · 01-07-2009, 03:12 PM

Take the back panel off. At the bottom left area , there is a pin sized hole. Using a dulled pin, push in gently, watching the screen. When it flashes blank, remove the pin. A pen will not work, but a paper clip will. Styluses are right out.

ebooksrock · 02-15-2009, 08:19 PM

were you loading a brand new, unopened ebook at the time? the sony reader 505 has to 'format' the ebooks at first and can sometimes freeze or crash the device into a reset. wondering if the kindle does that too.

scotty1024 · 02-28-2009, 08:36 PM

Quote:

Originally Posted by ebooksrock

were you loading a brand new, unopened ebook at the time? the sony reader 505 has to 'format' the ebooks at first and can sometimes freeze or crash the device into a reset. wondering if the kindle does that too.

The Kindle has a built in text search database that it adds the content of each title to when you add it to your Kindle. This process can chew up your battery but doesn't interfere with reading the title. Most people only notice the indexer when they buy a new book and then immediately try to search it and discover they can't find anything in it. Then they try a couple hours later and voila it mysteriously works.

By the way, you only have to wait for your Sony to format books if you don't transfer them with the Sony tool. Sony's tool pre-formats the titles for you using your PC's horsepower

12-08-2008, 02:36 PM	#1
Billie Hamilton Junior Member Posts: 1 Karma: 10 Join Date: Dec 2008 Device: Kindle	Kindle Freezing Kindle shows only black background with white threads up and down the screen. Power is on. Reset has been done. Same threads even when power is off. Nothing budges. What to do?

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12-08-2008, 02:44 PM	#4
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	From the "Kindle Support" page on Amazon Contact Kindle Support To reach Kindle Support via phone or e-mail, please click the Customer Service button in the Contact Us box in the right-hand column of this page. Contacting us through the Web site allows you to verify security before a call is placed and ensures we have your account information ready when we call you. Our live customer service associates are available from 6 a.m. to 10 p.m. Pacific Standard Time, seven days a week. You can also reach us by calling one of these numbers: Inside the United States: 1-866-321-8851, Outside the United States: 1-206-266-0927.

01-07-2009, 03:09 PM	#5
nashrm Junior Member Posts: 1 Karma: 10 Join Date: Jan 2009 Device: Kindle	How do I reset?

01-07-2009, 03:12 PM	#6
pshrynk Beepbeep n beebeep, yeah! Posts: 11,726 Karma: 8255450 Join Date: Apr 2008 Location: La Crosse, Wisconsin, aka America's IceBox Device: iThingie, KmkII, I miss Zelda!	Take the back panel off. At the bottom left area , there is a pin sized hole. Using a dulled pin, push in gently, watching the screen. When it flashes blank, remove the pin. A pen will not work, but a paper clip will. Styluses are right out.

02-15-2009, 08:19 PM	#7
ebooksrock Junior Member Posts: 3 Karma: 10 Join Date: Feb 2009 Device: none	were you loading a brand new, unopened ebook at the time? the sony reader 505 has to 'format' the ebooks at first and can sometimes freeze or crash the device into a reset. wondering if the kindle does that too.

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