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Old 03-01-2018, 03:56 PM   #1801
Kaatje64
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Install plugin failed

I tried to install the plugin but it failed and I got this message. What can I do to make it work?

calibre, version 3.18.0
FOUT: Install plugin failed: A problem occurred while installing this plugin. This plugin will now be uninstalled. Please post the error message in details below into the forum thread for this plugin and restart calibre.

Traceback (most recent call last):
File "site-packages\calibre\gui2\dialogs\plugin_updater.py", line 726, in _install_clicked
File "site-packages\calibre\customize\ui.py", line 461, in add_plugin
File "site-packages\calibre\customize\ui.py", line 60, in load_plugin
File "site-packages\calibre\customize\zipplugin.py", line 199, in load
File "site-packages\calibre\customize\zipplugin.py", line 183, in load_module
File "calibre_plugins.kobotouch_extended.__init__", line 7, in <module>
ImportError: cannot import name KOBOTOUCHEXTENDED
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Old 03-01-2018, 04:31 PM   #1802
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Unfortunately that actually doesn't tell me what's wrong, and I can't reproduce it locally. Can you restart calibre in debug mode (see the very first post in this thread for how to do that) and try to install it again? Once you see the error, close calibre and the debug log should appear. Post it here as a quote. Hopefully that'll have some more information for me.
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Old 03-02-2018, 03:51 PM   #1803
Kaatje64
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Debug log

When I started in de debug mode and tried to install the plugin, it installed! And I could activate it as well. Hope that it works.
But maybe you learn something from the debug log:
calibre Debuglog
calibre 3.18 [64bit] embedded-python: True is64bit: True
Windows-8.1-6.3.9600-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '8.1', '6.3.9600')
Python 2.7.12+
Windows: ('8.1', '6.3.9600', 'SP0', u'Multiprocessor Free')
Interface language: nl
Successfully initialized third party plugins: DeDRM (6, 5, 5) && Kobo Utilities (2, 6, 0) && Kobo Books (1, 3, 0) && KoboBooks (1, 0, 0)
calibre 3.18 [64bit] embedded-python: True is64bit: True
Windows-8.1-6.3.9600-SP0 Windows ('64bit', 'WindowsPE')
('Windows', '8.1', '6.3.9600')
Python 2.7.12+
Windows: ('8.1', '6.3.9600', 'SP0', u'Multiprocessor Free')
Interface language: nl
Successfully initialized third party plugins: DeDRM (6, 5, 5) && Kobo Utilities (2, 6, 0) && Kobo Books (1, 3, 0) && KoboBooks (1, 0, 0)
Turning on automatic hidpi scaling
devicePixelRatio: 1.0
logicalDpi: 96.0 x 96.0
physicalDpi: 92.5388994307 x 92.6756756757
Using calibre Qt style: True
Starting up...
DEBUG: 0.0 KoboUtilites::action.py - loading translations
DEBUG: 0.0 KoboUtilites::dialogs.py - loading translations
DEBUG: 0.0 KoboUtilites::action.py - loading translations
DEBUG: 2.1 No Kobo Touch, Glo or Mini appears to be connected
DEBUG: 2.1 rebuild_menus - self.supports_ratings=None, self.supports_tiles=None
DEBUG: 2.1 KoboUtilities:set_toolbar_button_tooltip - start: text='None'
DEBUG: 2.1 device_driver_name - could not load extended driver. Exception= No module named kobotouch_extended.device.driver
DEBUG: 2.1 KoboUtilities:set_toolbar_button_tooltip - setting to text='Utilities to use with Kobo ereaders

Driver: KoboTouch'
DEBUG: 2.1 device_driver_name - could not load extended driver. Exception= No module named kobotouch_extended.device.driver
Started up in 4.80 seconds with 144 books
Downloading plugin ZIP attachment: https://code.calibre-ebook.com/plugins/211135.zip
Installing plugin: C:\Users\Wenker\AppData\Local\Temp\calibre_bmztm5\ pf

Last edited by Kaatje64; 03-02-2018 at 03:59 PM. Reason: Wrong debug log at first.
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Old 03-09-2018, 07:22 AM   #1804
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Old 06-20-2018, 05:48 PM   #1805
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Just popping in to say that the bug I kept having where after a Calibre update the plugin mysteriously disappeared, leaving no files behind, and had to be reinstalled is still happening. It's been happening ever since with every single Calibre update I've installed, usually after the first reboot, sometimes after two or three reboots; after the latest update, it happened twice (!!). When I try to reinstall it I get the same behaviour as Kaatje64 up here, go into debug mode, and then it magically installs as normal (making the debug log useless).

I realise that if you could have fixed it you would have done so already, but this is just to say that, well, it's still happening. Is this only happening to me? I'm using Windows 10 with the latest updates and Calibre 64bit.
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Old 06-25-2018, 12:14 AM   #1806
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Quote:
Originally Posted by mathil View Post
I realise that if you could have fixed it you would have done so already, but this is just to say that, well, it's still happening. Is this only happening to me? I'm using Windows 10 with the latest updates and Calibre 64bit.
Not much help to you but I have not seen the issue you are experiencing either with Windows 10 x64 build 17134.112 (latest release version running on a physical computer) nor with build 17692.1000 (latest Windows Insider Preview running in a VM).

Perhaps excluding the directories used by calibre from being scanned by your antivirus/malware would help.
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Old 08-10-2018, 09:22 AM   #1807
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Quote:
Originally Posted by DNSB View Post
Not much help to you but I have not seen the issue you are experiencing either with Windows 10 x64 build 17134.112 (latest release version running on a physical computer) nor with build 17692.1000 (latest Windows Insider Preview running in a VM).

Perhaps excluding the directories used by calibre from being scanned by your antivirus/malware would help.
Thank you for your post, sorry for the lateness in the reply but I hadn't noticed it. I have all of the Windows Updates regularly installed and have tried excluding the Calibre folders (both program and configuration, where the plugins are stored) from Windows Defender, but when I updated Calibre today to the latest release the plugin was gone as usual. It's been happening also randomly in between updates, with me finding out when I realize I've sent epubs to my Kobo, but the update thing seems to be a constant.
I've never had to reinstall any other Calibre plugin, and I have many. I also use no cleaning or malware prevention software on my computer. I'll keep trying to figure this out, anyway.
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