10-18-2013, 03:51 PM
|
#1 |
|
Treasure Seeker
  
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
|
Tantor Media Hacked? [Problem Solved]
I just got a really weird email from them!
 I have only shopped for freebies there so they don't have my payment info. I logged in and the order is not showing up on my account at all. I've checked all my Cards no charges pending. I have no idea what is going on. At first I thought it a phishing scam but the email has no phishing info and look really legit. The headers even look legit. I checked the UPS tracking and it's real. Anyone else ever had this happen? I sent their support a email for them to look into this issue. Spoiler:
|
|
|
|
10-18-2013, 04:00 PM
|
#2 |
|
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
|
Okay that was quick! It is legit. They got back to me and looks like a mix up but I want my account deleted. Geesh!
 I am trying to be understanding but how the heck did this happen?!?Spoiler:
Last edited by Blossom; 10-18-2013 at 04:14 PM. |
|
|
|
| Advert | |
|
|
|
10-18-2013, 04:08 PM
|
#3 |
|
Wizard
Posts: 4,332
Karma: 4000000
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
|
Probably some weirdo bug.
Oh, right, i guess they messed up data migration when they moved to the new system. Last edited by EowynCarter; 10-18-2013 at 04:10 PM. |
|
|
|
|
10-18-2013, 04:12 PM
|
#4 | |
|
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
|
Quote:
The account is my husband's name due I didn't have my own Credit card back then so I put everything in his name when it came to shopping. He will Kill me if it had been real!  I never shop at the site and I never will. I asked her to close my account. I need to go breath in a paper bag now. |
|
|
|
|
|
10-18-2013, 04:14 PM
|
#5 | |
|
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
|
Quote:
|
|
|
|
|
| Advert | |
|
|
|
10-18-2013, 04:15 PM
|
#6 |
|
Wizard
Posts: 4,332
Karma: 4000000
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
|
How many books did that guy ordered ?
|
|
|
|
|
10-18-2013, 04:18 PM
|
#7 | |
|
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
|
Quote:
|
|
|
|
|
|
10-18-2013, 04:24 PM
|
#8 |
|
Wizard
Posts: 4,332
Karma: 4000000
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
|
Piouff!!
I never order that many book at once. And yeah, i can understand why you would be scared. |
|
|
|
|
10-21-2013, 02:08 PM
|
#9 |
|
Junior Member
Posts: 2
Karma: 10
Join Date: Jun 2012
Device: Kindle Fire
|
Hi, thanks for helping us clear this up!--Allan Hoving, Tantor Marketing Manager
Hello, My name is Andre Cameron and I am the IT Manager for Tantor Media, Inc. I was recently made aware of this forum post and the issues you reported. I took some time to run down what it was that had happened, after further investigation of the issue what we found was that there was a mistake in an existing manual order entry process. The order in question was incorrectly associated with your email address when manually typed into our order management system. This is what caused the order confirmation email to be sent to you instead of the correct recipient. This was an unfortunate human error and was not caused by either data corruption or data migration between systems. All sensitive information is protected and was not in jeopardy due to the manual processing error. We will be launching a revised website shortly that will be integrated with our order management system that will eliminate the need for manual processes and therefore, chance of human error. In the meantime, additional precautions have been put into place to prevent this sort of problem from reoccurring. We apologize for any concerns this may have caused and hope that this clears things up. If you have any further issues or concerns please feel free to call me directly, 1 (877) 782-6867 extension 49. Andre Cameron I.T. Manager |
|
|
|
|
10-21-2013, 06:54 PM
|
#10 |
|
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
|
Hmm interesting.
 I'm guessing the guy had the same name other wise I have no idea how they got tied together then. Really how hard is it for you guys to delete an account?!? My account is still active as of today. I want it deleted please. I've said this twice in both emails sent. Just delete me and my email address from your system. Thanks! |
|
|
|
|
10-22-2013, 04:42 PM
|
#11 |
|
A garbling groftpot
Posts: 974
Karma: 9234667
Join Date: Feb 2012
Location: France
Device: Oasis, Voyage, Kobo mini, Samsung tablet, phones, whatever.
|
Look, they said sorry, they didn't have a card number on file for you, so it would have been impossible to charge you anyway. If they want to give you a voucher as a commercial gesture that would be nice, but really, what have you lost?
Relax, feet up, open book, drink tea. |
|
|
|
|
10-22-2013, 05:19 PM
|
#12 | |
|
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
|
Quote:
I am relaxed now it happen the other day. I just want my account deleted but they are ignoring my request. How would that make you feel? |
|
|
|
|
|
10-22-2013, 06:36 PM
|
#13 |
|
Wizard
Posts: 2,251
Karma: 3720310
Join Date: Jan 2009
Location: USA
Device: Kindle, iPad (not used much for reading)
|
If you put your request here, instead of on their website, they are unlikely to see it.
|
|
|
|
|
10-22-2013, 10:36 PM
|
#14 | |
|
Treasure Seeker
Posts: 18,708
Karma: 26026435
Join Date: Mar 2010
Device: Kobo HD Glo, Kindles, Kindle Fires, Andriod Devices
|
Quote:
The very first email I sent I asked for my account to deleted and then got the apology email but no mention of my request. I then replied and again asked for it to be deleted and have gotten no response so I added it here in case they came back but I told myself if nothing by Wednesday I will email again. It just upsets me that some people are like relax it was mistake! If it happened to them I don't think they would feel this way. It was no small amount it was half a paycheck! Yes we don't make much and had it happen we would have been in the red with our bank. It was just really scary, stressful and I just want to put this all behind me and know it wont happen again. When I first saw that email I immediately freaked out because Adobe has just been hacked. I am sure everyone here knows about it and even some have gotten letters. I didn't think my payment info was on Adobe but then hubby reminded me that two years ago for school he had to buy something from them. So the next day that email showed up I thought someone had gotten that info and was using it and yes I panicked! Once I checked all our Credit Cards and so far they were okay but that didn't mean something might showed up later then I thought someone has hacked my account and could be using someone elses card to buy stuff if not mine. Never did I think it was a human error because of all the hacking lately it was first thing to come to mind and I think everyone else would have thought the same thing. I tried to log into Tantor but the password wouldn't work. I had to reset it. I made that account in 2011 so it had been ages since I had logged in. There was no sign of the order under that account which is what made me think the site must have been hacked so I emailed support and made this thread to see if anyone had it happened to them. I then got a speedy reply back about what happened and how it was a mistake. Thanks for those who understand and I know it could have been much worse and my fears could have been true. It was scary! I am so relieved it was just a mix up. It just was really bad timing you know.... and while I understand errors happen I still don't understand how my account got pulled up and mixed up. Was it the name? The email address which is super unique? I just want the account deleted. No real hard feelings just frustration. I have learned alot since 2011 about what info to give online and what email to use so I am very cautious now when opening accounts online. The hackers have proved we have no choice but to be if we want to stay safe. |
|
|
|
|
|
10-24-2013, 09:23 AM
|
#15 |
|
Junior Member
Posts: 2
Karma: 10
Join Date: Jun 2012
Device: Kindle Fire
|
Hi, so sorry for the trouble. Please call me at 877-7-TANTOR ext 76 and I will see to it you get back your happy buzz.--Allan Hoving, Tantor Marketing Manager
|
|
|
|
 |
«
Previous Thread
|
Next Thread
»
| Thread Tools | Search this Thread |
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Development Browser-closing-problem solved? | sjarrel | enTourage Archive | 9 | 04-21-2011 04:30 AM |
| KOBO - problem solved | Merbear | Kobo Reader | 2 | 01-14-2011 11:45 AM |
| Now that my mobi problem is solved | Boston | Kindle Developer's Corner | 34 | 11-18-2008 01:08 AM |
| Bebook Reflash Problem [SOLVED] | garthoid | OpenInkpot | 3 | 09-25-2008 07:47 PM |
| DRM problem solved! | R2D2 | iRex | 5 | 07-20-2006 08:01 AM |
All times are GMT -4. The time now is 02:21 PM.