Experience with Bookeen's Service - Page 3

kaas · 08-24-2009, 01:46 PM

received the cybook today. it really is the newer 400MHz model with firmware 1.4 923 and mobipocket reader version 6.0 build 70. So far it has worked like a charm. very responsive and seems quite stable...

emellaich · 08-24-2009, 08:53 PM

Two months and six days later ...

Although, I have to be honest here. Exceptions either good or bad can occur at any company. It appears to me that most people (including me) report problems when they are initially trying to contact Bookeen about service. Once they get the go ahead for replacement, most users seem to report pretty quick replacement on Bookeen's part. Your situation is a bit out of the norm in that you already had agreement for a replacement, and they took some time to actually replace the unit. I suspect, it was due to circumstances beyond Bookeen's control, namely the stock-out, possibly compounded by the speculated vacation time in France.

kaas · 08-26-2009, 12:53 PM

Well,
I was travelling the last two days extensively by train and used the time in order to test the new cybook and its firmware. i read for about 16 hours, experiencing 12 (!!!) crashes where I had to restart the cybook via reset button because it wouldn't react to anything else. I was reading selfconverted html to mobi files, done via calibre. Needless to say I am very disappointed...

HarryT · 08-26-2009, 01:26 PM

Quote:

Originally Posted by kaas

Well,
I was travelling the last two days extensively by train and used the time in order to test the new cybook and its firmware. i read for about 16 hours, experiencing 12 (!!!) crashes where I had to restart the cybook via reset button because it wouldn't react to anything else. I was reading selfconverted html to mobi files, done via calibre. Needless to say I am very disappointed...

This is precisely why we believe that Bookeen have not yet officially released this firmware version yet - it is unquestionably buggy.

kaas · 08-26-2009, 01:42 PM

the problem is now that I can not revert to the official one ( build 796) and am left to deal with it...
well, at least the delete button works

Idoine · 08-26-2009, 03:33 PM

I found Mobi files made with Mobipocket Creator crashed less than those made with Calibre for me (buid 820)...

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Sony Ebook Store Customer Service Experience	Phirebird	Sony Reader	12	03-08-2010 04:13 PM
Bookeen's had it too easy!	delphidb96	Bookeen	22	01-03-2010 05:26 PM
An excellent Kindle customer service experience	goggin	Amazon Kindle	1	08-23-2009 02:08 PM
Now that Bookeen's Paris Expo attendance is over...	delphidb96	Bookeen	96	03-26-2008 05:15 PM

08-24-2009, 01:46 PM	#31
kaas Muncher of ebooks Posts: 312 Karma: 6423 Join Date: Nov 2007 Location: Fürth, Germany Device: Pocketbook 360	received the cybook today. it really is the newer 400MHz model with firmware 1.4 923 and mobipocket reader version 6.0 build 70. So far it has worked like a charm. very responsive and seems quite stable...

08-24-2009, 08:53 PM	#32
emellaich Wizard Posts: 1,101 Karma: 4388403 Join Date: Oct 2007 Device: Palm>Ebookman>IPaq>Axim>Cybook>Kndl2>IPAD>Kndl3SO>Voyager>Oasis	Two months and six days later ... Although, I have to be honest here. Exceptions either good or bad can occur at any company. It appears to me that most people (including me) report problems when they are initially trying to contact Bookeen about service. Once they get the go ahead for replacement, most users seem to report pretty quick replacement on Bookeen's part. Your situation is a bit out of the norm in that you already had agreement for a replacement, and they took some time to actually replace the unit. I suspect, it was due to circumstances beyond Bookeen's control, namely the stock-out, possibly compounded by the speculated vacation time in France.

08-26-2009, 12:53 PM	#33
kaas Muncher of ebooks Posts: 312 Karma: 6423 Join Date: Nov 2007 Location: Fürth, Germany Device: Pocketbook 360	Well, I was travelling the last two days extensively by train and used the time in order to test the new cybook and its firmware. i read for about 16 hours, experiencing 12 (!!!) crashes where I had to restart the cybook via reset button because it wouldn't react to anything else. I was reading selfconverted html to mobi files, done via calibre. Needless to say I am very disappointed...

08-26-2009, 01:42 PM	#35
kaas Muncher of ebooks Posts: 312 Karma: 6423 Join Date: Nov 2007 Location: Fürth, Germany Device: Pocketbook 360	the problem is now that I can not revert to the official one ( build 796) and am left to deal with it... well, at least the delete button works

08-26-2009, 03:33 PM	#36
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	I found Mobi files made with Mobipocket Creator crashed less than those made with Calibre for me (buid 820)...

Advert

Advert