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Old 11-04-2018, 11:44 PM   #1
dschnit1
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Unable to Download Metadata

When I try to download metadata on my Windows 10 system I keep getting error messages. Here are the details of the problem:

calibre, version 3.33.1
ERROR: Download failed: Failed to download metadata. Click Show Details to see details

Traceback (most recent call last):
File "site-packages\calibre\gui2\metadata\single_download.py" , line 424, in run
File "site-packages\calibre\utils\ipc\simple_worker.py", line 224, in fork_job
File "site-packages\calibre\utils\ipc\simple_worker.py", line 138, in create_worker
File "site-packages\calibre\utils\ipc\launch.py", line 228, in __call__
File "subprocess.py", line 711, in __init__
File "subprocess.py", line 959, in _execute_child
WindowsError: [Error 5] Access is denied
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Old 11-05-2018, 12:00 AM   #2
kovidgoyal
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your antivirus is blocking calibre from running its helper process that is used to do the downloading. Exclude alibre from your antivirus or disable the antivirus and you will be fine.
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