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Old 10-02-2022, 03:44 PM   #1
miaden3354
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Device: Tolino Shine 3
Unhappy Broken Tolino Shine 3 not connecting to computer

My Tolino Shine 3 HD broke recently. I suppose the glass substrate broke as the display looks intact but there are black stripes visible and one corner turned completely black after I plugged it into the charger. I wanted to extract the data out of it but the tolino isn´t detected anymore by my computer.

When I connect the Tolino to my computer, I get the error "The connected USB-device is not working properly", and when I look into Device Manager (Windows 10), I see the device displayed as "Linux File-CD Gadget USB Device" and a yellow warning symbol.

Anyone has any idea what has happened? What has a broken display have to do with not being able to be recognized by the computer? And can it be fixed or is it not worth the time? Thanks in advance!
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Old 10-03-2022, 03:04 AM   #2
ottischwenk
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Quote:
Originally Posted by miaden3354 View Post
My Tolino Shine 3 HD broke recently.
....
I wanted to extract the data out of it but the tolino isn´t detected anymore by my computer.
The device is defective - if you want to save the data, there is a possibility:
- open the device,
- remove the SD card,
- delete all unnecessary partitions with Minitool Partition Wizard
- read out the remaining partition.
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Old 10-03-2022, 06:13 PM   #3
miaden3354
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Originally Posted by ottischwenk View Post
The device is defective - if you want to save the data, there is a possibility:
- open the device,
- remove the SD card,
- delete all unnecessary partitions with Minitool Partition Wizard
- read out the remaining partition.
That`s what I did, I read the sd Card via a Linux OS. Still wondering however what the broken substrate did to the computer-device connection.
Thanks for the reply, Danke!
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Old 10-04-2022, 03:33 AM   #4
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Originally Posted by miaden3354 View Post
Still wondering however what the broken substrate did to the computer-device connection.
It is conceivable that the broken screen layer .affects the touchscreen during boot and this leads to constant disruptions.
It is an Android system!
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