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Old 10-12-2017, 08:46 PM   #1
dd53grif
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Device: Kindle Fire HD8 (7th generation)
Error Communicating With Device

When I attach my Kindle Fire HD8 (7th Generation) to Calibre, after about 3 min of Job - Get List of Books on Device - I get a pop up box, "Error Communicating With Device". Clip Board info follows:

calibre, version 3.9.0
ERROR: Error: Error communicating with device

Cannot write to file: hr=2147500037 facility=0 error_code=16389 description: Unspecified error

Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 87, in run
File "site-packages\calibre\gui2\device.py", line 510, in _books
File "site-packages\calibre\devices\mtp\driver.py", line 218, in books
File "site-packages\calibre\devices\mtp\driver.py", line 190, in get_driveinfo
File "site-packages\calibre\devices\mtp\driver.py", line 180, in _update_drive_info
File "site-packages\calibre\devices\mtp\driver.py", line 151, in put_calibre_file
File "site-packages\calibre\devices\mtp\windows\driver.py", line 37, in check_thread
File "site-packages\calibre\devices\mtp\windows\driver.py", line 441, in put_file
WPDError: Cannot write to file: hr=2147500037 facility=0 error_code=16389 description: Unspecified error

Upgraded to Calibre 3.9 and got the same results. Using Calibre on a Windows 7 laptop. Calibre library has 4463 books in it.

Any suggestions?

Thanks,
Dennis Griffin
dd53grif@charter.net
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Old 10-13-2017, 12:07 AM   #2
kovidgoyal
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Device: Various
That is an error communicating with the device. Usually, this kind of error can be fixed by
following the steps below in sequence. First:

1) Try rebooting both the device and your computer
2) If that does not work, find the files driveinfo.calibre and metadata.calibre on the device
and delete them (you can use Windows Explorer or a file manager on the device itself to do this)
3) Reset the device

If none of those work, you can use one of the wireless communication methods described here:
https://manual.calibre-ebook.com/faq...kindle-fire-hd
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