Classic nook can't sync - "Unable to complete operation"

charles_cinci · 05-11-2010, 10:32 PM

I apologize for the length and the fact that I'm discussing both the B&N nook and B&N PC eReader software...but I believe my issues are related.

On Friday May 7th, I attempted to update the library in my PC eReader software with my latest purchases...it had been a while as I don't usually read eBook on my PC...

Anyway, none of my new books appeared...I tried re-entering email & CC info on the web site along with signing out and back in. My eBooks moved from My Library to My Stuff..

Since I was I few versions behind, I tried uninstalling the old eReader and installing the newer version (2.1 something) While I could get signed in with no problem, after syncing My Library I had no books appear.

So I though I'd look at my newest purchase on my nook running v1.3....only problem, when I did a "check for new B&N content" I'd get an error message saying "Unable to complete the operation".

Calling tech support and they said it was a server issue and that I'd be notified when it was fixed.

Hadn't heard from anyone Monday, so while visiting my local B&N to see in being on the in store Wi-Fi network made a difference (it didn't) I called them again. Tech said they were still haveing server issues. He mentioned trying to do a manual factory reset to which woudl wipe it clean back to v1.1.1. I didn't want to do it right then, but I did it myself later Monday evening.

Which resett my nook to v1.1.1 at which point it downloaded v1.2. After checking for new B&N content...my library had all my books!

As I think about it, I don't believe I'd tried to retrieve new content from B&N since I updated my nook to v1.3.

Tonight I tried updating my PC eReader software to the very latest 2.5.0.3727, but I still see no book in My library and no error messages during the sync.

Unfortunately, my new replacement nook (my original has a cracked button) arrived today pre-loaded with v1.3 and when I try to sync I get the same "Operation cannot be completed" message I was getting when my original nook was running v1.3. I wonder if the "factory reset" would go back to anything prior to v1.3???

So in summary

PC eReader v2.5.0.3727 -- no books shown in My Library
nook v1.3 -- no books shown in My Library
nook v1.2 -- books appear in My Library
Blackberry eReader v1.0.7 -- books appear in My Library

According to the customer service rep I talked to today...he's escalating my issue to the developers and I should be getting an email from one of them.

Is anybody else having similar issues?

Thanks!

Charles

charles_cinci · 05-13-2010, 10:39 PM

Good news!

Came home from work today and picked up my nook, the replacement one running v1.3, and my B&N library was showing up!

Interesting that I didn't even have to "Check for new B&N content"...

As a test, I went ahead and did the "Check for new B&N content" and it completed without the error message I had been seeing.

Additionally, when I did the sync in my PC eReader software my B&N library showed up there also.

Color me a happy camper!

Charles

riemann42 · 05-13-2010, 11:01 PM

Great! I was thinking it might have been bad info somewhere, but it seems that whatever Bug was on B&Ns side was fixed. I was going to suggest archiving everything, then pulling books one at a time out. Glad you didn't have to do that!

05-11-2010, 10:32 PM	#1
charles_cinci Enthusiast Posts: 26 Karma: 10 Join Date: May 2010 Device: nook	nook can't sync - "Unable to complete operation" I apologize for the length and the fact that I'm discussing both the B&N nook and B&N PC eReader software...but I believe my issues are related. On Friday May 7th, I attempted to update the library in my PC eReader software with my latest purchases...it had been a while as I don't usually read eBook on my PC... Anyway, none of my new books appeared...I tried re-entering email & CC info on the web site along with signing out and back in. My eBooks moved from My Library to My Stuff.. Since I was I few versions behind, I tried uninstalling the old eReader and installing the newer version (2.1 something) While I could get signed in with no problem, after syncing My Library I had no books appear. So I though I'd look at my newest purchase on my nook running v1.3....only problem, when I did a "check for new B&N content" I'd get an error message saying "Unable to complete the operation". Calling tech support and they said it was a server issue and that I'd be notified when it was fixed. Hadn't heard from anyone Monday, so while visiting my local B&N to see in being on the in store Wi-Fi network made a difference (it didn't) I called them again. Tech said they were still haveing server issues. He mentioned trying to do a manual factory reset to which woudl wipe it clean back to v1.1.1. I didn't want to do it right then, but I did it myself later Monday evening. Which resett my nook to v1.1.1 at which point it downloaded v1.2. After checking for new B&N content...my library had all my books! As I think about it, I don't believe I'd tried to retrieve new content from B&N since I updated my nook to v1.3. Tonight I tried updating my PC eReader software to the very latest 2.5.0.3727, but I still see no book in My library and no error messages during the sync. Unfortunately, my new replacement nook (my original has a cracked button) arrived today pre-loaded with v1.3 and when I try to sync I get the same "Operation cannot be completed" message I was getting when my original nook was running v1.3. I wonder if the "factory reset" would go back to anything prior to v1.3??? So in summary PC eReader v2.5.0.3727 -- no books shown in My Library nook v1.3 -- no books shown in My Library nook v1.2 -- books appear in My Library Blackberry eReader v1.0.7 -- books appear in My Library According to the customer service rep I talked to today...he's escalating my issue to the developers and I should be getting an email from one of them. Is anybody else having similar issues? Thanks! Charles

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05-13-2010, 10:39 PM	#2
charles_cinci Enthusiast Posts: 26 Karma: 10 Join Date: May 2010 Device: nook	Good news! Came home from work today and picked up my nook, the replacement one running v1.3, and my B&N library was showing up! Interesting that I didn't even have to "Check for new B&N content"... As a test, I went ahead and did the "Check for new B&N content" and it completed without the error message I had been seeing. Additionally, when I did the sync in my PC eReader software my B&N library showed up there also. Color me a happy camper! Charles

05-13-2010, 11:01 PM	#3
riemann42 Zealot Posts: 121 Karma: 506 Join Date: Jun 2009 Location: Spokane, WA Device: eSlick,nook	Great! I was thinking it might have been bad info somewhere, but it seems that whatever Bug was on B&Ns side was fixed. I was going to suggest archiving everything, then pulling books one at a time out. Glad you didn't have to do that!

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