Windows 10 and Kobo devices

tlib · 08-03-2015, 03:07 AM

Hi,
I have a problem: after I upgraded my laptop to Windows 10 my Kobo devices don't show up in Windows explorer (also my android ereader Boyue has the same problem). I checked that the usb connection works because Windows recognices my usb memory stick. What should I do? Is there somethere a Windows 10 usb driver for Kobo devices I could install?

robko · 08-03-2015, 11:12 AM

I'd try uninstalling the Kobo driver and letting it reinstall. I just tried my H2O, Aura HD and Touch and they all connected no problem.

PeterT · 08-03-2015, 06:39 PM

Also try looking at https://www.mobileread.com/forums/sho...d.php?t=257562 and see what type of USB drivers and features are enabled.

DNSB · 08-03-2015, 10:45 PM

Quote:

Originally Posted by tlib

Hi,
I have a problem: after I upgraded my laptop to Windows 10 my Kobo devices don't show up in Windows explorer (also my android ereader Boyue has the same problem). I checked that the usb connection works because Windows recognices my usb memory stick. What should I do? Is there somethere a Windows 10 usb driver for Kobo devices I could install?

You might want to try removing the Kobo and other devices from device manager and then reconnecting them. Easiest way is to use Nirsoft's USBDeview. My preferred alternative is the batch file attached to this message. Copy the file inside the .zip file (showhiddendevices.cmd) to your desktop, right click and run as administrator, select show hidden devices from the View menu. Look for Kobo devices under the Portable Devices item. Remove any greyed out items under that item and then any greyed out items (USB Mass Storage Device for example) under the Universal Serial Bus Controllers item.

This was an issue on one laptop we upgraded to Windows 10 during testing and several drivers either didn't upgrade or were left in an unknown condition.

tlib · 08-04-2015, 12:18 AM

Hi,
thanks for the advice. The problem is that there are no traces of Kobo driver in my system. I did a clean install of Windows 10 and every time I connect my Kobo H20 to laptop it says "Computer detected. Would you like to connect..." and after pressing the Connect-button it says "Connected and charging" but nothing shows in my laptop, not in device manager (with show hidden devices option on) or in USBDeview. Well...

http://www.mv.helsinki.fi/home/tkuvaja/usbdeview.jpg

DNSB · 08-04-2015, 11:49 AM

Quote:

Originally Posted by tlib

Hi,
thanks for the advice. The problem is that there are no traces of Kobo driver in my system. I did a clean install of Windows 10 and every time I connect my Kobo H20 to laptop it says "Computer detected. Would you like to connect..." and after pressing the Connect-button it says "Connected and charging" but nothing shows in my laptop, not in device manager (with show hidden devices option on) or in USBDeview. Well...

http://www.mv.helsinki.fi/home/tkuvaja/usbdeview.jpg

Does the last item in your image -- the USB composite device from an unknown manufacturer -- disappear from device manager when you disconnect your Kobo? If so, I'd remove it with your Kobo disconnected.

tlib · 08-04-2015, 01:26 PM

Well, I'm sure I didn't do anything but now my Kobo shows in Windows explorer. Problem solved. I don't understand what happened

but the most important thing is that it works

DNSB · 08-04-2015, 07:17 PM

Quote:

Originally Posted by tlib

Well, I'm sure I didn't do anything but now my Kobo shows in Windows explorer. Problem solved. I don't understand what happened

but the most important thing is that it works

We don't believe in miracles, we just depend on them.

robko · 08-04-2015, 07:18 PM

Quote:

Originally Posted by tlib

Well, I'm sure I didn't do anything but now my Kobo shows in Windows explorer. Problem solved. I don't understand what happened

but the most important thing is that it works

Thanks for coming back and letting us know (and glad it's working)! W10 seems to need a couple restarts to get things settled down and working properly. Not sure if this is reality or perception, but after upgrade seems to be done it seems like it's still working away in the background getting everything finished.

vincenzo · 08-28-2015, 01:49 AM

I have the same problem with a notebook Dell XPS 15 with Windows 10.
When I connect my Kobo Aura H2O to any Usb port nothing happens.
I tried to connect to another notebook with Windows 7 and everything works well.
Should I wait for the same miracle of Tlib? Maybe my Windows 10 will recognize the Kobo Aura H2O sooner or later?

vincenzo · 08-28-2015, 02:30 AM

Just a few minutes after I posted about my problem, Kobo Aura H2O was finally recognized by Windows 10. I just restarted both Kobo and Notebook.

rashkae · 08-28-2015, 05:16 PM

This might or might not be related to the difficulty described here, but I've had mysterious standard usb devices not working on windows before where the problem was unresponsive Windows update server.

That doesn't make much sense, but when Windows detects a new device, (or an old device in a different port.) by default, it tries to check against Windows update database for a new Driver. Most of the time, this is transaparently quick, and as the device is standard, nothing needs to be downloaded, and Windows just adds the device. I have seen cases where this check gets stuck, and even rebooting the computer doesn't necessarily 'unstick it.'. Windows will just refuse to finish adding the device until the process completes.

htm1958 · 10-28-2015, 11:02 PM

I had the same problem. New PC, windows 10, does not see my Gobo Glo, which is perfectly seen on another PC, Windows 7.
Restarted the Windows 10 machine, Kobo connected. Then restarted the Kobo, tadaaa...., connected.

mrgerlo · 12-01-2015, 10:26 AM

Hi regarding this problem, I realized that I had set up my wi-fi network as mettered. It is possible that for some of you that worked "magically" is because you connected the reader somewhere else than home and windows got to download the necessary drivers for it show in your file explorer. Afterwards it was probably ok since the correct installation took place.

Make sure your connection is NOT mettered in the advance properties for each SSID name. Once you remove this setting, it will install ok. I have to set my connection mettered because I have a limited amount of traffic at home and I don't windows downloading all the updates at home but anywhere else. But I realized that this will affect installing new hardware as well. Hope this helps.

kettil · 01-07-2016, 02:39 PM

I had this problem, first it was working fine, then i got: ur device is connected and charging, but it didnt show up as a device... well, i tried many things, including 3 different usb-cables.... then i found the original cable (u call it a Cable in english, srry if not) i got with my kobodevice and then it worked.... makes no sense, havent happend with all other devices i plugged into different things... but anyway, it solved it... i mean, it didnt even say it is kobos Cable, i just know it because i remember which it was when i saw it

08-03-2015, 03:07 AM	#1
tlib Member Posts: 10 Karma: 10 Join Date: Apr 2014 Location: Finland Device: Kindle and Kobo e-readers	Windows 10 and Kobo devices Hi, I have a problem: after I upgraded my laptop to Windows 10 my Kobo devices don't show up in Windows explorer (also my android ereader Boyue has the same problem). I checked that the usb connection works because Windows recognices my usb memory stick. What should I do? Is there somethere a Windows 10 usb driver for Kobo devices I could install?

08-28-2015, 01:49 AM	#10
vincenzo Junior Member Posts: 2 Karma: 10 Join Date: Aug 2015 Device: Kobo Aura H2O	I have the same problem... I have the same problem with a notebook Dell XPS 15 with Windows 10. When I connect my Kobo Aura H2O to any Usb port nothing happens. I tried to connect to another notebook with Windows 7 and everything works well. Should I wait for the same miracle of Tlib? Maybe my Windows 10 will recognize the Kobo Aura H2O sooner or later?

08-28-2015, 02:30 AM	#11
vincenzo Junior Member Posts: 2 Karma: 10 Join Date: Aug 2015 Device: Kobo Aura H2O	Incredible: the miracle happened! Just a few minutes after I posted about my problem, Kobo Aura H2O was finally recognized by Windows 10. I just restarted both Kobo and Notebook.

12-01-2015, 10:26 AM	#14
mrgerlo Junior Member Posts: 6 Karma: 10 Join Date: Jul 2011 Device: Glo HD, Aura H2O	Windows 10 mettered connections Hi regarding this problem, I realized that I had set up my wi-fi network as mettered. It is possible that for some of you that worked "magically" is because you connected the reader somewhere else than home and windows got to download the necessary drivers for it show in your file explorer. Afterwards it was probably ok since the correct installation took place. Make sure your connection is NOT mettered in the advance properties for each SSID name. Once you remove this setting, it will install ok. I have to set my connection mettered because I have a limited amount of traffic at home and I don't windows downloading all the updates at home but anywhere else. But I realized that this will affect installing new hardware as well. Hope this helps.

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08-03-2015, 11:12 AM	#2
robko Wizard Posts: 2,454 Karma: 5469320 Join Date: Jul 2010 Device: Kobo	I'd try uninstalling the Kobo driver and letting it reinstall. I just tried my H2O, Aura HD and Touch and they all connected no problem.

08-03-2015, 06:39 PM	#3
PeterT Grand Sorcerer Posts: 12,166 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Also try looking at https://www.mobileread.com/forums/sho...d.php?t=257562 and see what type of USB drivers and features are enabled.

08-04-2015, 12:18 AM	#5
tlib Member Posts: 10 Karma: 10 Join Date: Apr 2014 Location: Finland Device: Kindle and Kobo e-readers	Hi, thanks for the advice. The problem is that there are no traces of Kobo driver in my system. I did a clean install of Windows 10 and every time I connect my Kobo H20 to laptop it says "Computer detected. Would you like to connect..." and after pressing the Connect-button it says "Connected and charging" but nothing shows in my laptop, not in device manager (with show hidden devices option on) or in USBDeview. Well... http://www.mv.helsinki.fi/home/tkuvaja/usbdeview.jpg

08-04-2015, 01:26 PM	#7
tlib Member Posts: 10 Karma: 10 Join Date: Apr 2014 Location: Finland Device: Kindle and Kobo e-readers	Well, I'm sure I didn't do anything but now my Kobo shows in Windows explorer. Problem solved. I don't understand what happened but the most important thing is that it works

08-28-2015, 05:16 PM	#12
rashkae Wizard Posts: 1,142 Karma: 5061953 Join Date: Jun 2011 Location: Ontario, Canada Device: Kobo Aura HD	This might or might not be related to the difficulty described here, but I've had mysterious standard usb devices not working on windows before where the problem was unresponsive Windows update server. That doesn't make much sense, but when Windows detects a new device, (or an old device in a different port.) by default, it tries to check against Windows update database for a new Driver. Most of the time, this is transaparently quick, and as the device is standard, nothing needs to be downloaded, and Windows just adds the device. I have seen cases where this check gets stuck, and even rebooting the computer doesn't necessarily 'unstick it.'. Windows will just refuse to finish adding the device until the process completes.

10-28-2015, 11:02 PM	#13
htm1958 Junior Member Posts: 2 Karma: 10 Join Date: Feb 2013 Location: The Netherlands Device: Kobo Glo	I had the same problem. New PC, windows 10, does not see my Gobo Glo, which is perfectly seen on another PC, Windows 7. Restarted the Windows 10 machine, Kobo connected. Then restarted the Kobo, tadaaa...., connected.

01-07-2016, 02:39 PM	#15
kettil Junior Member Posts: 1 Karma: 10 Join Date: Jan 2016 Device: kobo	I had this problem, first it was working fine, then i got: ur device is connected and charging, but it didnt show up as a device... well, i tried many things, including 3 different usb-cables.... then i found the original cable (u call it a Cable in english, srry if not) i got with my kobodevice and then it worked.... makes no sense, havent happend with all other devices i plugged into different things... but anyway, it solved it... i mean, it didnt even say it is kobos Cable, i just know it because i remember which it was when i saw it

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