12-11-2018, 10:27 AM | #1 |
Thistle Sifter
Posts: 187
Karma: 24088
Join Date: Sep 2016
Location: San Diego
Device: Kindle Paperwhite
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Some docs will not delete from Kindle PW
I have some Docs on my Kindle PW that I added. I have tried using the Kindle to delete them from the device, but they will not delete. I even tried going into the Kindle via Finder (Mac OS) to delete them, but that doesn't even work.
Any ideas about this? |
12-11-2018, 10:33 AM | #2 |
eBook Enthusiast
Posts: 85,544
Karma: 93383043
Join Date: Nov 2006
Location: UK
Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6
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You mean the files will physically not delete from the filestore? Unfortunately that can indicate that the flash memory unit has failed.
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12-11-2018, 12:24 PM | #3 |
Thistle Sifter
Posts: 187
Karma: 24088
Join Date: Sep 2016
Location: San Diego
Device: Kindle Paperwhite
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Thanks for the reply.
What is the filestore? If the flash memory has failed, any idea what my options are, to fix the flash memory, or getting Amazon to fix/replace my device? |
12-11-2018, 01:15 PM | #4 |
Wizard
Posts: 2,459
Karma: 68781975
Join Date: Oct 2012
Location: Arkansas
Device: Paperwhite 4
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If your flash has failed there's nothing you can do to fix it. Amazon will probably replace it if it's under warranty.
However, that's a rare thing to happen and there are things you can try before you conclude that. It's possible that the file system or maybe the OS is corrupted. The first thing I'd do is restart the device. There's an option for that in the menu when you get into settings. If that doesn't fix it then I'd reset the device. That'll reformat and re-install the Kindle's OS. This will deregister the Kindle and erase everything on it so make sure you've backed up anything you don't want to lose. Reset it, reregister it and copy a doc file to it and see if you can delete it. The odds are very good that this will fix it. if not then it's probably time to start talking to Amazon about what you can do next. Barry |
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