09-09-2008, 09:48 AM | #1 |
Connoisseur
Posts: 50
Karma: 32
Join Date: Aug 2008
Device: Irex iLiad
|
A very positive support experience
Can you imagine how it feels?
Planning everything for a vacation, selecting/downloading/formatting/etc all documents and books you want to take along. Looking forward to a lot of reading and studying on a beach far away. Then one night, in bed, reading the newspaper on the iLiad, slowly dozing off. Just in time to put the device into it's protective cover and put it away. The next morning, you step out of bed and ON TOP OF YOUR ILIAD. It doesn't matter how well it is protected, the weight of a grown man is just too much. The result? A cracked display. Obviously my fault, no discussion about that. This small step was gonna cost me big time. But would iRex be able to fix it in time for me to go on holiday with it? There was awfully little time, so everything had to go perfect... And it did! My iLiad is fixed and my vacation saved! iRex Support: Thank you for a job well done! ps. I am not affiliated in any way to iRex other than having an iLiad. |
09-09-2008, 09:55 AM | #2 |
zeldinha zippy zeldissima
Posts: 27,827
Karma: 921169
Join Date: Dec 2007
Location: Paris, France
Device: eb1150 & is that a nook in her pocket, or she just happy to see you?
|
you must be ecstatic !!! i'm happy for you. it would be horrible to leave on vacation without your liseuse. thanks for sharing your happy story ! often the satisfied customers don't say much but the unhappy ones complain loudly and often !! it's nice to hear the other side !!
|
Advert | |
|
09-09-2008, 11:57 AM | #3 |
Connoisseur
Posts: 50
Karma: 32
Join Date: Aug 2008
Device: Irex iLiad
|
The dark site of this is that I think a defective (or stolen or ...) iLiad could really ruin my vacation...
Am I an addict? No, of course not. I can easily stop using it if I want to... |
09-09-2008, 12:37 PM | #4 |
Holy S**T!!!
Posts: 5,213
Karma: 108401
Join Date: Jun 2008
Location: San Diego, California!!
Device: Kindle and iPad
|
|
09-10-2008, 07:13 AM | #5 |
Not so junior!
Posts: 29
Karma: 10
Join Date: Jun 2006
Location: UK
Device: iRex Iliad
|
You're so lucky, M@rcel.
I damaged my screen. It took more than TWO months to get my reader back. Parts unavailable, maintenance dept moving from Germany to Holland (I think), and so on went the reasons. And it is not now behaving as before. When I 'turn' page, it refreshes with a sudden flash of the page in reverse. It happens very quickly, maybe half a second, but it looks like print white, screen black. Then all is back to normal. In fact print very clear, very black. Is this behaviour normal? The black 'flash' on page turn is a bit off-putting. I am away from my computer for a week but on return may post a new thread about this. |
Advert | |
|
09-10-2008, 09:16 AM | #6 |
Not so junior!
Posts: 29
Karma: 10
Join Date: Jun 2006
Location: UK
Device: iRex Iliad
|
As a quick ps to my last post, I've had an explanation from Irex:
>> the replacement display has a newer type of E-ink material: Vizplex. This material is more white and more black than your previous screen. The flashing is due to the faster response of the material. << So that's nice to know. Every cloud has a silver (stronger white & black) lining! |
09-10-2008, 12:19 PM | #7 | |
Iliadist
Posts: 19
Karma: 10
Join Date: Feb 2008
Device: Iliad (broken screen fixed after 3 months), Treo
|
Quote:
I damaged my screen. It took more than TWO months and I still have not got my device back. The damage was caused by pressure that any consumer device should be able to handle and I am now sorry I ever bought an Iliad, and I will disrecommend anything and everything from IRex to all my contacts. They are basically not competent enough to run a consumer device manufacturing company. I know: I work for a successful one. Luckily it seems we will soon have a choice of touch-screen e-book devices. @Marcel: Your story is another data point, but I can't help thinking it's like plane manufacturer talking about all their planes that didn't crash... |
|
09-12-2008, 05:51 AM | #8 |
Connoisseur
Posts: 50
Karma: 32
Join Date: Aug 2008
Device: Irex iLiad
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Blood Oath an O Positive read | Billjr13 | Reading Recommendations | 4 | 06-19-2010 03:45 PM |
Great Experience with Sony Support....fixed my "not responding" issue | DougFNJ | Sony Reader | 0 | 11-12-2009 02:42 PM |
Tell us your positive Amazon/Kindle experience! | mjh215 | News | 11 | 04-13-2009 02:53 AM |
Irex support experience | sarikan | iRex | 2 | 03-19-2009 10:32 AM |
Top Publishers and Sony Support New Digital Publishing Experience (Digital Editions) | NatCh | Sony Reader | 50 | 06-22-2007 08:02 PM |