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Old 02-14-2009, 08:01 PM   #1
brontus
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Authorization problem

I just received my PRS-500 that I bought on ebay and went to authorize it in the ebook store through ebook library. But I got the error message:

There was a problem authorizing/de-authorizing your device. Please contact the eBook Store Customer Service to resolve this issue.

Error Code 3-013

I contacted customer service and they recommended a hard reset, which I did. Then I tried to authorize my reader and got the same error.

Does anyone know what I need to do to get it to work, or will I be spending some quality time with sony's hold music tommorrow?

ED
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Old 02-14-2009, 08:04 PM   #2
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You might...potentially the previous owner did not deauthorize it. I'm not sure how to do that.
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Old 02-14-2009, 08:27 PM   #3
brontus
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brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.
 
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Thanks. I've been afraid that might be the case. I emailed the seller and am waiting to hear back. It would really suck to have to ship the thing across country to get it de-authorized and have it shipped back here.

ED
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Old 02-14-2009, 08:29 PM   #4
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If customer service said to reset it then this is not the problem. Also, I think you will get the message like "This device is already registered to another account...".

You need to call back Sony tech support... and tell them what you did. It is probably the PC and not the Sony.

I assume your PC is registered to your Sony account without problem?

BOb
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Old 02-14-2009, 08:51 PM   #5
brontus
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brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.
 
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I assume your PC is registered to your Sony account without problem?
Yes. I had that set up while I was waiting for the reader to arrive in the mail.

At least in the mean time, I have plenty of journal articles to read that I was able to transfer from the PC.

ED
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Old 02-15-2009, 10:19 AM   #6
brontus
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brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.
 
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It was still authorized under the previous owner. I called Sony as soon as their customer support opened at 10 and was talking to a real person in about 30 seconds. They had the issue resolved and the reader was authorized within 10 minutes. I have to say, I'm impressed!

Too bad the 100 free classics promotion doesn't apply to used readers.

ED
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Old 02-15-2009, 10:23 AM   #7
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Originally Posted by brontus View Post
It was still authorized under the previous owner. I called Sony as soon as their customer support opened at 10 and was talking to a real person in about 30 seconds. They had the issue resolved and the reader was authorized within 10 minutes. I have to say, I'm impressed!

Too bad the 100 free classics promotion doesn't apply to used readers.

ED
Fantastic news. And may I ask just what is wrong with OUR free classics?

Seriously, look under the 'ebooks' tab, hunt by author or books title. You'll find the formatting much better than that offered by Sony, I"m guessing.

Also, try www.feedbooks.com and

www.manybooks.net and

www.munseys.com for more free classics and sci fi.........
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Old 02-15-2009, 10:28 AM   #8
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F
Seriously, look under the 'ebooks' tab, hunt by author or books title. You'll find the formatting much better than that offered by Sony, I"m guessing.
and they are DRM free!

BOb
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Old 02-15-2009, 10:58 AM   #9
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Quote:
Originally Posted by brontus View Post
It was still authorized under the previous owner. I called Sony as soon as their customer support opened at 10 and was talking to a real person in about 30 seconds. They had the issue resolved and the reader was authorized within 10 minutes. I have to say, I'm impressed!

Too bad the 100 free classics promotion doesn't apply to used readers.

ED
I'm suprised it doesn't, actually. But like others said above me, you can get them and more here. Glad you got it fixed so quickly, and I hope you love your new device
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Old 02-15-2009, 04:53 PM   #10
brontus
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brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.brontus is out to avenge the death of his or her father, Domingo Montoya.
 
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Thanks. I knew there was a lot out there. (although I didn't realize quite this much!) It was more the disappointment of missing out on a good deal (a $199 value free! yay!)

Anyway, I love my reader. I had it outside this morning for the first time and wow. The screen is great under indoor light, but under outdoor light, it's simply amazing.

ED
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