02-14-2009, 08:01 PM | #1 |
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Authorization problem
I just received my PRS-500 that I bought on ebay and went to authorize it in the ebook store through ebook library. But I got the error message:
There was a problem authorizing/de-authorizing your device. Please contact the eBook Store Customer Service to resolve this issue. Error Code 3-013 I contacted customer service and they recommended a hard reset, which I did. Then I tried to authorize my reader and got the same error. Does anyone know what I need to do to get it to work, or will I be spending some quality time with sony's hold music tommorrow? ED |
02-14-2009, 08:04 PM | #2 |
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You might...potentially the previous owner did not deauthorize it. I'm not sure how to do that.
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02-14-2009, 08:27 PM | #3 |
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Thanks. I've been afraid that might be the case. I emailed the seller and am waiting to hear back. It would really suck to have to ship the thing across country to get it de-authorized and have it shipped back here.
ED |
02-14-2009, 08:29 PM | #4 |
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If customer service said to reset it then this is not the problem. Also, I think you will get the message like "This device is already registered to another account...".
You need to call back Sony tech support... and tell them what you did. It is probably the PC and not the Sony. I assume your PC is registered to your Sony account without problem? BOb |
02-14-2009, 08:51 PM | #5 |
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02-15-2009, 10:19 AM | #6 |
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It was still authorized under the previous owner. I called Sony as soon as their customer support opened at 10 and was talking to a real person in about 30 seconds. They had the issue resolved and the reader was authorized within 10 minutes. I have to say, I'm impressed!
Too bad the 100 free classics promotion doesn't apply to used readers. ED |
02-15-2009, 10:23 AM | #7 | |
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Quote:
Seriously, look under the 'ebooks' tab, hunt by author or books title. You'll find the formatting much better than that offered by Sony, I"m guessing. Also, try www.feedbooks.com and www.manybooks.net and www.munseys.com for more free classics and sci fi......... |
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02-15-2009, 10:28 AM | #8 |
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02-15-2009, 10:58 AM | #9 | |
Grand Sorcerer
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Quote:
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02-15-2009, 04:53 PM | #10 |
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Thanks. I knew there was a lot out there. (although I didn't realize quite this much!) It was more the disappointment of missing out on a good deal (a $199 value free! yay!)
Anyway, I love my reader. I had it outside this morning for the first time and wow. The screen is great under indoor light, but under outdoor light, it's simply amazing. ED |
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